Used Item Sold As New.. By Megastore....

[HSH21 1]

Today CoXXXX delivered a washing mechine which I ordered last Sunday at their Megastore... to my surprice... it was USED... the dust bag full of dirt... how can such thing happen ?? I called to the customer service... and they said that the logistic department was not working today... only after they come back on Monday... do an investigation.. then can give me an answer... that's mean I don't even have an assurance that I can get a new set ??

Anyone experience before ??

If I remember correctly... many years back I ordered a refrigerator from them... it was a display set... but the condition when delivery was totally damage... some parts even dropped... I rejected the goods and paid more for another new set...

[MaCe 3]

Today CoXXXX delivered a washing mechine which I ordered last Sunday at their Megastore... to my surprice... it was USED... the dust bag full of dirt... how can such thing happen ?? I called to the customer service... and they said that the logistic department was not working today... only after they come back on Monday... do an investigation.. then can give me an answer... that's mean I don't even have an assurance that I can get a new set ??

Anyone experience before ??

If I remember correctly... many years back I ordered a refrigerator from them... it was a display set... but the condition when delivery was totally damage... some parts even dropped... I rejected the goods and paid more for another new set...

like dat also can?

[HSH21 1]

like dat also can?

Ya... just send a complaint letter to them... hopefully they can reply soonest...

[autumnzy 0]

just some hearsay ah...

They said that the said company offer cheap instalment scheme ma, so alot of people purchase & later find that they can't afford to pay. When that happened, they would take back the goods, re-package it & sell it.

Dunno true or not, but from your situation, seems like the case...

[karen77sg 0]

just some hearsay ah...

They said that the said company offer cheap instalment scheme ma, so alot of people purchase & later find that they can't afford to pay. When that happened, they would take back the goods, re-package it & sell it.

Dunno true or not, but from your situation, seems like the case...

Ya....tis is wat I heard too....seems like it is true...scary...anyone I dun buy things from them..

They are v expensive...

[HSH21 1]

just some hearsay ah...

They said that the said company offer cheap instalment scheme ma, so alot of people purchase & later find that they can't afford to pay. When that happened, they would take back the goods, re-package it & sell it.

Dunno true or not, but from your situation, seems like the case...

Ya.. I also heard that before... but didn't know that I will be the unlucky one...

Btw I also supect it might be one of the rejected 7 days exchange good...

Exchange within 7 days (from date of delivery)

If you don’t love it, don’t keep it. Bring it back within 7 days in the same condition (box, packing, accessories, warranties, instruction and purchase receipt) and we will exchange it for you.

Sigh.... hope to get my replcement set soonest... actually I quite regreted buying from them too... I went there because they will absorb the 7% GST... but after I bought the extended warranty for another 2 years costed me additional $92... the total price was more expensive than elsewhere...

Edited July 22, 2007 by HSH21

[autumnzy 0]

If you don’t love it, don’t keep it. Bring it back within 7 days in the same condition (box, packing, accessories, warranties, instruction and purchase receipt) and we will exchange it for you.

Huh... If you don't love it, that means mus have tried & dun like it right? Then how would it be in the same condition leh? !!

Sigh.... hope to get my replcement set soonest... actually I quite regreted buying from them too... I went there because they will absorb the 7% GST... but after I bought the extended warranty for another 2 years costed me additional $92... the total price was more expensive than elsewhere...

think on the bright side, at least the machine's protected for 2 more yrs ma.. i bought my major appliances from HN, bcos I wan extended warrenty, give me a sense of security ba...!!

[HSH21 1]

think on the bright side, at least the machine's protected for 2 more yrs ma.. i bought my major appliances from HN, bcos I wan extended warrenty, give me a sense of security ba...!!

Talk about it make me more angry... HN extended warrenty for 2 years only costed $55... BUt I paid $98 at CXXXXX....

[MaCe 3]

Talk about it make me more angry... HN extended warrenty for 2 years only costed $55... BUt I paid $98 at CXXXXX....

better go read more articles/news about such extened warranties....many discrepancies

use google and search local news you will be surprise!

[HSH21 1]

better go read more articles/news about such extened warranties....many discrepancies

use google and search local news you will be surprise!

ok... actually I also don't understand the term & condition for the extened warranties.... some company pay 80% for the 1st year... 60% for the 2nd year.... some said 100% thought out the warranty...

btw... HN only charge $32 for 2 years...$55 for 5 years.. felt like being cheated by CXXXXX...

[HSH21 1]

This afternoon the set was replaced... confirmed the previous set was USED... because the new set with plastic sheet on the cover... the instruction booklet was still seel in the plastic bag and the dust bag was clean....

But CXXXXX claimed that it was the responsiblities of the vendor... but why many felt that it was CXXXX who sell USED good when I told them the incident ??

[raincole 0]

Because hearsay mah.... means got many people kena before.....

[GnM 0]

This afternoon the set was replaced... confirmed the previous set was USED... because the new set with plastic sheet on the cover... the instruction booklet was still seel in the plastic bag and the dust bag was clean....

But CXXXXX claimed that it was the responsiblities of the vendor... but why many felt that it was CXXXX who sell USED good when I told them the incident ??

Did you take picture of the previous set?

And the replacement set?

If you do, then can sent the two copies to STORM for comparison and get some money back for your story!

I am sure the company that sold it to you will contact you shortly with regards to the abovementioned matter and offer some sort of apology

[wng 0]

just some hearsay ah...

They said that the said company offer cheap instalment scheme ma, so alot of people purchase & later find that they can't afford to pay. When that happened, they would take back the goods, re-package it & sell it.

Dunno true or not, but from your situation, seems like the case...

There must be some truth in it. As a lot of my friends told me the same thing as well.

[HSH21 1]

Did you take picture of the previous set?

And the replacement set?

If you do, then can sent the two copies to STORM for comparison and get some money back for your story!

I am sure the company that sold it to you will contact you shortly with regards to the abovementioned matter and offer some sort of apology

Oh... actually I didn't want to pursude the issue so long as they get me a replacement.... I posted here is just to share my experience... never think of taking picture as a proof...

Well... the supplier called me this morning and admit that it was their fault ... it got nothing to do with Cxxxxx...

but one thing I am not happy was the man told me that only the dust bag was USED before... but when I questioned him why the plastic sheet on the cover was removed and why the instruction book was not sealed in the bag... then he said it might be tested by the oversea supplier when they did the random QC...

Anyway... he said they would send some token ... let's see what's that...