Country Concept - Disappointing Experience

[APH 0]

We met up with Field on June 12 to discuss works for kitchen carpentry, bed frames, room doors and book shelf. He appeared professional and led the conversation efficiently. At wrap-up, he said he is very busy at the moment and will need two weeks to prepare the quotation, which we agreed. As a follow-up, I also sent him a picture of our preferred bed frame a day after our meeting, to which he did not reply. 

Three weeks later, I sent him a message and asked if the quotation is ready. He did not reply. At the end of the week, I sent him another message and asked if he is still interested with our business, and requested him to give me an answer either way. Both messages were written with good tone. He did not reply. 

The next week, after calling him multiple times to no avail, I called his sister, Lane for help. She gave a weak apology and said will check with her brother. For the whole day, I did not receive any reply from him and he did not answer any of my calls. I got upset only when my calls started to go to voice mail. 

Thinking he might have blocked my call, I asked my sister to call him on her mobile as it is unknown to him. Amazingly, he answered and even agreed to an appointment on the same evening under the impression that this is a new business prospect. 

He was surprised when we showed up at the door but he immediately gave an apology as he perfectly understand his lack of service. During our conversation, I explained my disappointment to him and said I had expected him to have professionalism, take responsibility and maintain communication. We were perfectly fine if he could not take our request but all we want is a word from him. Although he apologized, it was insincere as he put it very clearly to us that we should not expect any of the "common manners" from him as other contractors are other contractors. He is himself. He works alone. He is overworked. He can't meet our timeline. Current customers whom have exchanged money with him are the most important and we are not. We should not expect professionalism or maintaining of contact with him as it is what other people do. He has his own style. 

So basically the message is, he has already apologized to us. What else do we want from him?

This is exactly the millennial mindset and attitude that is utterly frustrating these days. Do not expect them taking responsibility as customers should pity them instead. Remember! If you did not exchange money with them, you are not important. 
 

[Southeast 0]

Silly response from Field - It just takes 5 minutes to explain via email/phone that he is too busy to give a detailed quotation and provide a ballpark figure instead. If ballpark is ok, he can proceed to do detailed quotation. I think most owners will accept.  

[doubleoxm 1]

I’m so sorry that you have bad experience with Country Concept, but I just want to add on my own experience as I feel that it will help a lot of other people to decide if they want to hire Country Concept or not :)

This is actually a late review but I see it as a confirmation of the quality of Field and Country Concept’s workmanship. 

I ordered a craft closet of sorts from Field almost 3 years ago, and recently contacted him again to do some touch ups and also changing of the wheels. (The wheels has stripped as it’s the nature of rubber.) 

However, what I am most delighted about Field’s professionalism is that even though the project has already ended after 3 years, he still made sure that the closet is up to standard, and asking me if I wanted anything to be fixed or adding more stuff like shelves etc. There was nothing to be fixed because everything worked perfectly for 3 years, despite constant abuse (I’m notorious for not taking good care of my stuff). 

I casually mentioned that I wanted more dowels to store more washi tapes, and Field immediately asked me to send him some photos, and arrived with a solution that was way better than I had anticipated. 

I wish I can add more photos or even videos regarding that, but if you’re interested in knowing more about this particular project, you can read about it here: https://dayre.me/doubleoxm/1CXbokKSRg

This craft closet is also something that Country Concept has attempted for the first time, and they made it wonderfully. I’ve heard a lot of horror stories about other carpenters having shoddy workmanship, and this made me realise how lucky I am to even be able to find Field as the very first carpenter I work with to get this work done.

If I have to make another craft closet, I will definitely go to Country Concept again, no questions ask.

[doubleoxm 1]

Added some photos of my craft closet here! 

Edited January 27, 2019 by doubleoxm
Add photos + accidental double posting

[Chubbyfat2 2]

On 1/27/2019 at 1:51 PM, doubleoxm said:

I’m so sorry that you have bad experience with Country Concept, but I just want to add on my own experience as I feel that it will help a lot of other people to decide if they want to hire Country Concept or not

This is actually a late review but I see it as a confirmation of the quality of Field and Country Concept’s workmanship. 

I ordered a craft closet of sorts from Field almost 3 years ago, and recently contacted him again to do some touch ups and also changing of the wheels. (The wheels has stripped as it’s the nature of rubber.) 

However, what I am most delighted about Field’s professionalism is that even though the project has already ended after 3 years, he still made sure that the closet is up to standard, and asking me if I wanted anything to be fixed or adding more stuff like shelves etc. There was nothing to be fixed because everything worked perfectly for 3 years, despite constant abuse (I’m notorious for not taking good care of my stuff). 

I casually mentioned that I wanted more dowels to store more washi tapes, and Field immediately asked me to send him some photos, and arrived with a solution that was way better than I had anticipated. 

I wish I can add more photos or even videos regarding that, but if you’re interested in knowing more about this particular project, you can read about it here: https://dayre.me/doubleoxm/1CXbokKSRg

This craft closet is also something that Country Concept has attempted for the first time, and they made it wonderfully. I’ve heard a lot of horror stories about other carpenters having shoddy workmanship, and this made me realise how lucky I am to even be able to find Field as the very first carpenter I work with to get this work done.

If I have to make another craft closet, I will definitely go to Country Concept again, no questions ask.

I think it's different for everyone. Experience you had was better 

[Jondy56 0]

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