Our Experience with iCarpenter Direct

[DidaZhan 0]

Hi all,

My wife and I are frequent followers and readers of this forum and we've gotten numerous contacts through Renotalk for our house. Hence, we've decided that it's our turn to share our experience and contact (to whoever that may be interested).

We got our keys to our new house in Punggol in April 2015. However, we decided to take our time to sort out the renovation as our 2nd child was born 2 months prior. Our house is almost complete and hopefully we may be able to move in by end of this month. 

As we are parents of 2 young kids, budget is very important to us in choosing an ID. When we initially got our keys, we had this mindset that we had to go for those established companies in order to achieve our dream house. However, after meeting a few of those IDs, we realized that none of them could meet our requirement with our budget of $15k. After consulting with our family and friends, we decided to look for contractors instead. However, the issue with using contractors is that we are required to also be the coordinator and designer. 

So, because of all these issues and also because we couldn't make up our mind, we decided to take a break and forget about the house for the time being. Our short break turned out to be 2 months before we accidentally came across iCarpenter Direct via Facebook. What initially caught my wife's attention was the kitchen promo on their Facebook. Mostly all the things that we needed for the kitchen were included in the promo. We then decided to go to their website to find out more. It was there that we found out they actually had a price list listed down. From there also, we found out that they actually have their own in-house carpenters and they also have a sister company call iDesign Direct.

We decided to give it a shot and contact them through Facebook. My wife was astonished when they replied to her enquiry within an hour. That was how our journey with Saiful began. 

After talking to him on the phone, he managed to get back to us with a rough quotation on the same day. He also answered all our questions without even once pressuring us to meet. What made us decide to meet up with him was that the quotation met our budget and requirement. There was also transparency as we know what we are going to pay for as it tallies with the price list stated on their website. 

During the meet up, Saiful never once imposed his ideas on us. Instead, he gave us constructive comments and he was open to our ideas as well. His personality also played a key role in us deciding to go with iCarpenter Direct. He's easy to talk to and he's always contactable. Whatever worries or questions we had, he always answered them. 

A few weeks before our project was supposed to start, we encountered some issues. Saiful was kind enough to check up on us and instead of pushing back our project totally, he still managed to fit in our project into his schedule. When our reno was finally finalized, Wahab (project coordinator) and his team took over. Wahab never once turned down any of our requests (be it big or small) during the renovations. We were quite fickle minded especially with the electrical works, but yet he together with their electrician Mr. Tan, was patient enough to explain the pros and cons of our suggestions and ideas. On a few occasions, we did feel like we were being difficult but never once did he complained. Instead, he keeps telling us that seeing us happy makes him happy and he always treat each house as if it is his own. 

We also really appreciate the work done by the team of carpenters. They went about doing their work very diligently and carefully. We are truly satisfied with their workmanship and precision. One of the carpenters Ah Ti did our kitchen and he truly did an outstanding job. Even though he was unwell on the 2nd day, he didn't let it affect his workmanship.

Our renovation is almost complete and we're quite happy with the progress and work done so far. Once again, we would like to recommend and say a big thank you to iCarpenter Direct for a fantastic job done.

P.S we tried uploading a few pics but we can't figure out how to do it. Can someone teach us how to do it and if anyone is interested we're more than willing to share some of the pics.

 

[rochmer 0]

Can share some pics?

are they hdb registered?