Cellini. Worst. Place. Ever. If You Wish To Exchange/refund.

[Zao Yi 0]

Just had a very bad experience with them.

First they quoted me an exchange fee through phone. Then they emailed and told me that the fee went up by 2 times.

Now they say it is 35% of the billing amount.

These 3 are all different figures and differ significantly, one from the other.

When I told them this is unacceptable, and requested for refund, they said that I cannot refund.

Simply unacceptable method of conducting business. Lack of clarity upfront, not customer-centric/oriented.

Please take heed. Make your purchase decisions wisely to prevent the same experience that I had.

[SamTheMan 7]

Just had a very bad experience with them.

First they quoted me an exchange fee through phone. Then they emailed and told me that the fee went up by 2 times.

Now they say it is 35% of the billing amount.

These 3 are all different figures and differ significantly, one from the other.

When I told them this is unacceptable, and requested for refund, they said that I cannot refund.

Simply unacceptable method of conducting business. Lack of clarity upfront, not customer-centric/oriented.

Please take heed. Make your purchase decisions wisely to prevent the same experience that I had.

I agree that as consumers should only make their purchase decisions after they are sure what they want to buy. Furniture companies cannot afford to change products especially special order items because very hard to sell and take up space.

[terencet4n 0]

Just had a very bad experience with them.

First they quoted me an exchange fee through phone. Then they emailed and told me that the fee went up by 2 times.

Now they say it is 35% of the billing amount.

These 3 are all different figures and differ significantly, one from the other.

When I told them this is unacceptable, and requested for refund, they said that I cannot refund.

Simply unacceptable method of conducting business. Lack of clarity upfront, not customer-centric/oriented.

Please take heed. Make your purchase decisions wisely to prevent the same experience that I had.

May I ask why you wanted refund? Was it because the goods defective or you bought the item out of impulse and you don't want it anymore?