Yet Another Victim Of Sense Art

[jimboy80 0]

We are already at our wits end, don't know what else to do or what other avenues we can turn to address this wrong did to us until we chanced on this forum. at least we can air some of our frustrations online and hope to hear some sympathic voices...

in summary:

1. yes we were attracted by the beautiful sofas on display

2. yes we were served by the infamous donovan

3. yes we were swayed by their promises of quality and proven services

4. yes we decided to go with them because we want to supported a singapore based company

5. invoice no. 60244 amount $3,200.00

6. the sofa was supposed to come from their factory in k.l. and delivery end june.

7. one week before delivery we were told the sofa set did not passed 'quality control' thus delayed

8. another date was given when we tried to arrange the exacting timing we were told the company is no more.

9. was told kelvin is the person in charge and to liaise with him

10. kelvin initially answered and asked us to fax him the invoice etc so he can facilitate the process

11. we were already alarmed as he should have all the info in the office but nevertheless we wanted to get

this over with soonest thus gave all necessary info.

12. subsequently calls went unanswered and calls to the office told he not in and will call us back but he never did

13. calls to donovan also went to no avail

14. emails to his office (sense art and sister company) received no reply as well

15. we sensed something wrong and proposed if he will come upfront if he has problems and try to mitigate settlement

went to no avail as well

16. matter was reported to CASE and was told to go to the small claims court.

17. right now, we are still thinking if its worthwhile doing that...if sense art and kelvin and donovan do not want to

respond or choose not to there is nothing we can do

18. even the officer at CASE said the same, the law in singapore is such..it doesnt really protect the consumer in

this aspect...

19. so right now, we resigned to the fate that our hard earned money is down the drain...it may not be a large amount

but it still hard earned and it hurts..

in conclusion:

1. we are sure donovan and kelvin are in league with each other.

2. sense art have the cheek to go the exhibitions and openly display their wares to cheat unsuspecting and

innocent consumers knowing they can get away with it...or they know the loopholes in the law

3. there is nothing one can do against them..they know..

4. they will lie low and then set up another two dollars company and fleece others again in the future.

so donovan and kelvin if you read this...

1. its a crime to cheat unsuspecting and innocent consumers of their hard earned cash. for some it may be a

something they look forward to...to come back to a nice home..and you have crashed that dream.

2. you may think you have gotten away with this..i just feel somehow it will get back to you eventually.

3. we wish we can invoke a curse on you but we can't and we won't (we are not like you) so good luck on

your future endeavours.

folks, excuse our frustrations...its a heart ache to be cheated.

end.

[BetterSociety2gether 0]

Hi jimboy

Sorry to hear you got cheated.

It is not about the money. It is not about vengeance. It is the injustice you suffered and to help prevent others from being cheated. Thanks for sharing with us.

These days, cheating has become so common. Be it spa packages, renovation, etc, etc, etc.

If all of us become resigned to losing our hard-earned money than we should be prepared to lose more because there are more and more crooks in every trade with more and more sophisticated scams. It will become **** for consumers.

Guess some lessons picked up here:

1) Don't be in a hurry to purchase or sign-up for anything at exhibitions. If they want our business, they can wait. We can negotiate the deal and then meet up at their shop or office to confirm. Gives us time to check if they are properly registered with ACRA and if they are a fly-by-night operation.

2) If it is a product we are purchasing, take a photo of it. This acts as a proof of the item the retailer was supposed to deliver.

I know what most people are thinking - all that hassle to buy a sofa? Sigh....this is how it is these days. Its called defensive shopping. I wish it was a bliss too!

3) I wish I don't have to suggest this: Get the ID of the sales person - that is, you can charge the person for cheating if needed.

Some suggestions for next steps for you:

Try to check in the ACRA database for details of the business owner, gather the proof of cheating and then lodge a police report.

File the claim with Small Claims Tribunal. You never know till you tried.

We cannot afford to have these guys get away and run around cheating people because there are just too many cheats and scams around already. They can make our lives very very very miserable.

If all of us make an effort to make sure they do not get away easily, it will be a big help for the rest of us.

All the best! Just don't give up.

[tailgas 0]

hihi jimboy80... cheer up... dont be upset anymore... all the best...

Edited July 28, 2013 by tailgas

[pills 6]

Do make a police report for record.