Beware ! Check & Ensure You Power Cables Quality

[new_home_maker 0]

This may be a industry wide problem with the 3 core power cable used by electrician.

So do double check. My air con was installed about 2 yrs ago.

cable photo

Recently I think I found out by chance the REAL reason for my

Mitsubishi air con problem (inconsistance cooling issue after about 1 year)

- the 3 core power cable for the air con (between the fan coil & the compressor)

was heavily corroded / oxidation just after 2 years due to inferior quality cable used

during installation !

The defect occur inside the cables NOT at the exposed end so its no way due to

environmental. In fact the exposed end of the cable is OK.

I not sure if such cable defect can be a safety hazard.

When I feedbacked to my air con installer ( Imperial ) about this problem,

They told me they only provide 1 year warranty for the cables and

they quoted me $700+ for cable replacement for the 4 air con.

The best part was they do not feel that they have done anything wrong.

IMO they take end users like fools, no cables in the world is manufactured to

last only 2 years unless its underrated or of poor quality.

Either way its installer responsibility to ensure reasonable quality and act in

good faith.

Companies using inferior cables (from China) to reduce their cost,

push their mistakes (cost of replacement) to end users AND they do not

see any wrong with doing that ....

When I checked with Mitsubishi Electric Singapore, they told me that since

Imperial is not their authorised dealer, they do not have any control over them.

But they mentioned that the replacement charges by Imperial as “exorbitant”

imagine this is type of treatment for using them for installation and

maintenance for the last 2 years.

I was told that such poor quality cables were commonly used in the market 2 years ago

until the problem occured later like mine. Even until now, you can get such cables.

So this may be a industry wide problem, but the way this company handles the customer when

there is a problem is unbelievable.

So lesson learnt :

1. Ensure that cable is not made in China and from reliable brand.

Do not take your installer word for it.

I was told Key Stone (Made in Singapore) was good.

2. Get your air con from authorised distributor or dealer.

At least the factory can do something (but not everything) for you

in event like this.

3. Go for extended warranty on parts and labour if possible even if its

a good brand.

My 2 air con have to replace thermistor just after 1 year.

Considering I only on my air con at night with regular filter cleaning

every month – I do not consider this as good quality.

Thnaks for reading

Edited March 8, 2013 by new_home_maker

[user123 5]

My goodness.....

I have the same experience now ! Just when one of my aircon fails to power up, I have ask the installer (imperial ) to check. They said the problem cause by broken cable! and i have change all 3 units at the same time that cost $450!! My aircon is only 2 years old. How can this happened? He told me the wire got no warranty. What happen if the cable can't take the heavy load and caught fire ???

Blacklisted!

I check with other airconman, they only charge $240 with good quality 3years warranty....

Feel cheated!

[steelze 0]

Hi all, my pamasonic inverter Aircon (all 3 units) installed by imperial (Aron & Sam) in dec-2010 was also down due to poor wiring used. From our similar experiences, I strongly believe that imperial is intentionally using poor grade wiring for its customers, so that we will encounter this problem and return to them for rectification.

Disgusting business ethics. Please circulate to boycott this company.