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Claim Against Id?

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I just renovated my resale flat without the floor done and the ID promised me that she will protect the floor. When I confronted her on this matter, she said that originally the condition is like that or it might be due to the materials that brought in for renovarion is too heavy.

I do not have evidence of undamaged floor before renovation, but I do have photos of damage in progress and final damage seen. I remembered that the damage is not there before the renovation commence.

I think nothing can be done in this case? Can someine give me some advices?

 

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