loglog 0 Report post Posted December 24, 2012 I empathize with you situation.Recommendations by other forumers should always be taken with a pinch of salt.A good service to one person may not be the same to others.All customers have different level of expectations. I also think its very difficult for IDs to maintain the same standard all the time. For example, the good plumber he had previously may be engaged with other IDs due to this busy reno season. So he got other plumbers to do the job. Others who were happy with his service previously may be during low season....come to the busy season...IDs just can't perform the same.It difficult...I think reno is like gambling....heng suay.I hope all your issues will be resolved soon. Good luck!Hi xyz,I understand that reno is like gambling. It is very difficult for him to maintain the same standard all the time due to the different group of sub-contractors being used but I expect the contractor to fix whatever faults that may arise instead of just brushing it off by saying "I think it is alright!" When I met him on the 16th Dec, I highlighted the faults and he agreed to get the plumber to fix them. 1 week later, the problem was not fixed and he started to update me on the scheduled date for the installation of the kitchen cabinet, then I questioned him abt the pipe again, he said "I think it is alright.", meaning, he thought it was alright and it needed NO fixing. That really pissed me off big time. That's when I scheduled for the face to face discussion with him and his plumber on Sunday, but both did not turn up. After telling him off yesterday, when I visited this morning, the stretch of pipe in the kitchen was rectified. I told him I was very worried abt the long stretch of pipe in the living room which is already covered up with the L-box. Wonder whether the clips are holding firmly to the pipe, if not the pipe might give way due to the weight of the water after pro-long use. I didn't get to see the stretch when I visited on 16 Dec because it was already covered up by the L-box when I visited. He promised to let me inspect the pipe through the holes of the LED lights this coming Saturday, let's hope everything is fine, otherwise he has to arrange for the removal of the L-box and get the problem fixed. Share this post Link to post Share on other sites
loglog 0 Report post Posted December 24, 2012 Let me go tell him off!May, thanks for your support. Share this post Link to post Share on other sites
loglog 0 Report post Posted January 2, 2013 (edited) My reno is nearing the end. But to my disbelief some heart breaking condition was found:1. There were some hole on 4 of the floor tiles. And then there were stains, looks like water stain but could not be remove at all after many time rubbing it with floor clean. Even turpentine could not remove it. I suspect it could be reaction to the acid wash. Below are the pics..Stains.....http://i1308.photobucket.com/albums/s619/58loglog/Stain-2_zpsc426f6b5.jpghttp://i1308.photobucket.com/albums/s619/58loglog/Stain-1_zps77eca81d.jpgHoles...http://i1308.photobucket.com/albums/s619/58loglog/Hole-MBroom1_zps95ccaf9b.jpghttp://i1308.photobucket.com/albums/s619/58loglog/Hole-TV-front1_zpscb40290d.jpgToday will be meeting his assistant. Hope he has a solution. Only worry he may start pushing responsibility.....or give excuses..Hope some kind soul here please help advise what could have cause the stain and how to remove it, and patch up the holes on the tiles.Thank you in advance Edited January 2, 2013 by loglog Share this post Link to post Share on other sites
MrsLoo 1 Report post Posted January 2, 2013 My reno is nearing the end. But to my disbelief some heart breaking condition was found:1. There were some hole on 4 of the floor tiles. And then there were stains, looks like water stain but could not be remove at all after many time rubbing it with floor clean. Even turpentine could not remove it. Below are the pics..Stains.....http://i1308.photobucket.com/albums/s619/58loglog/Stain-2_zpsc426f6b5.jpghttp://i1308.photobucket.com/albums/s619/58loglog/Stain-1_zps77eca81d.jpgHoles...http://i1308.photobucket.com/albums/s619/58loglog/Hole-MBroom1_zps95ccaf9b.jpghttp://i1308.photobucket.com/albums/s619/58loglog/Hole-TV-front1_zpscb40290d.jpgToday will be meeting his assistant. Hope he has a solution. Only worry he may start pushing responsibility.....or give excuses..Hope some kind soul here please help advise what can be done to remove the stains and patch up the holes on the tiles.Thank you in advanceI don't think can remove the water stains and can you leave with the holes? Urs look quite bad, I think better change the tiles. I also found some running tone for my floor tiles but at least the surface still shiny and smooth so hubby said live with it no point changing. Share this post Link to post Share on other sites
loglog 0 Report post Posted January 2, 2013 Here also share some pics of the reno....Living room..Kitchen..today install granite top..Looking at the store with bed rooms on its sides.. Share this post Link to post Share on other sites
dragonnite 2 Report post Posted January 2, 2013 I don't think can remove the water stains and can you leave with the holes? Urs look quite bad, I think better change the tiles. I also found some running tone for my floor tiles but at least the surface still shiny and smooth so hubby said live with it no point changing.Agree with MrsLoo - the stains maybe can live with but the holes... uhh....It's the final stretch - jia you ! Share this post Link to post Share on other sites
loglog 0 Report post Posted January 2, 2013 I don't think can remove the water stains and can you leave with the holes? Urs look quite bad, I think better change the tiles. I also found some running tone for my floor tiles but at least the surface still shiny and smooth so hubby said live with it no point changing. Share this post Link to post Share on other sites
loglog 0 Report post Posted January 2, 2013 Reach home around 10am. They have decided to change all the 4 damage tiles. The job finished at 1630 hr. What a relief. Later they consulted the tile supplier, the stain can be remove by polishing it (using polishing equipment). Keep my fingers crossed.Next problem found. The dressing table was too high. The drawing was a 750mm height table with a 3ft tall mirror. The actual is a 860mm high table, the mirror height was ok. Now they r checking wif the supplier. Share this post Link to post Share on other sites
potatoes 0 Report post Posted January 2, 2013 Reach home around 10am. They have decided to change all the 4 damage tiles. The job finished at 1630 hr. What a relief. Later they consulted the tile supplier, the stain can be remove by polishing it (using polishing equipment). Keep my fingers crossed.Next problem found. The dressing table was too high. The drawing was a 750mm height table with a 3ft tall mirror. The actual is a 860mm high table, the mirror height was ok. Now they r checking wif the supplier.Great that Andrew got his guys to change the damaged tiles. If the fault lies in him not following your requirement, you have the right to ask him to do a rework. It will be too late once you release the payment. Share this post Link to post Share on other sites
May_dream1 14 Report post Posted January 3, 2013 Great that Andrew got his guys to change the damaged tiles. If the fault lies in him not following your requirement, you have the right to ask him to do a rework. It will be too late once you release the payment.It will not be too late. If he says he will redo, even you pay already also he will redo. As long as the drawing stated clearly the correct height. As for the tiles, he will replace if such bad condition. You just need to tell him exactly what you want. Share this post Link to post Share on other sites
loglog 0 Report post Posted January 6, 2013 My family moved back on Friday. Dressing table was hacked away and a new one will be replaced coming Saturday. Andrew is still searching for solutions to the watermark stains on the floor tiles, he blamed it on the wrong ratio of acid to water used for the final cleaning of the floor tiles that caused the stains. WHO WAS SUPPOSED TO KEEP AN EYE ON THE WORKERS????? We are unable to let him hack the floor tiles and do rework due to the following reasons:1. We do not want to impose on my mum who had to move out of her home with her dog to stay with my sis because my wife is scared of dog.2. It is great distress to the four of us who have to live in unfamiliar home and due with the stress in our work at the same time.3. Cost of the warehouse storage and also unable to have access to our belongings.4. CNY is around the corner. Share this post Link to post Share on other sites
dragonnite 2 Report post Posted January 6, 2013 o dear...hopefully it gets solved soon...well, depending on where the location of the stained tiles, in the worst case, maybe cover with a rug or one of those floor stickers (I saw in DIY stores) ? Share this post Link to post Share on other sites
loglog 0 Report post Posted January 7, 2013 o dear...hopefully it gets solved soon...well, depending on where the location of the stained tiles, in the worst case, maybe cover with a rug or one of those floor stickers (I saw in DIY stores) ? Dragonnite, the stain is everywhere, ie living room, master bedroom and 2 bedrooms. Share this post Link to post Share on other sites
loglog 0 Report post Posted January 7, 2013 Highly recommend the service of Elite Movers . Even though they broke my slow cooker and dented my rice cooker, I still consider their service excellent because so far everything is accountable for. The company does not provide fixed storage rooms and owners just have to label all the cartons, they are in charge moving and arranging for the cartons to be stored in their warehouse. The price is also reasonable. Share this post Link to post Share on other sites
MamaO 1 Report post Posted January 7, 2013 My reno is nearing the end. But to my disbelief some heart breaking condition was found:1. There were some hole on 4 of the floor tiles. And then there were stains, looks like water stain but could not be remove at all after many time rubbing it with floor clean. Even turpentine could not remove it. I suspect it could be reaction to the acid wash. Below are the pics..Stains.....http://i1308.photobucket.com/albums/s619/58loglog/Stain-2_zpsc426f6b5.jpghttp://i1308.photobucket.com/albums/s619/58loglog/Stain-1_zps77eca81d.jpgHoles...http://i1308.photobucket.com/albums/s619/58loglog/Hole-MBroom1_zps95ccaf9b.jpghttp://i1308.photobucket.com/albums/s619/58loglog/Hole-TV-front1_zpscb40290d.jpgToday will be meeting his assistant. Hope he has a solution. Only worry he may start pushing responsibility.....or give excuses..Hope some kind soul here please help advise what could have cause the stain and how to remove it, and patch up the holes on the tiles.Thank you in advanceloglog, ur tile orginially do not have the stain? cos mine has little too but it seem to be the pattern of the tiles although during choosing tiles, i do see the marks Share this post Link to post Share on other sites
