Artist123 0 Report post Posted November 5, 2012 It's been months that I've been looking for Design company to do up my masterbed room. The hanging bar in my wardrobe collapsed on the eve of this CNY. Since then, I been searching desperately for a wardrobe but decided to customize instead. I visited the Hoffen showroom and immediately fell in love with their design, materials and all the accessories. I wanted to sign up with them straight away, but my hubby insisted to visit one showroom (DC) in Jalan Besar as they are having promotion. After telling the designer our "wants", Mr A advised us to take up the better quality materials which were not having promo. My instinct is to walk out of the shop. But my hubby seems to like the idea and we made arrangement for the designer to view the site. He requested a deposit of $200 (we should just walk out) but hubby paid and so the story goes... ...The designer was puncture. Gave us 2 x 3D drawings of what we want after 1st meeting. And the last drawing of his own design was impressive. As my hubby was outstation most of the time. By then, it's May and we called him to proceed the order, but was told that he left the company. So after 2 weeks, Mr M, took over Mr A and called us to arrange a viewing. He gave us a confirmation order and said we have to pay $2,700 on the spot. We did, as we want to get it done. He said the last design from Mr A is not possible to build, so he'll give us another 3D drawings. After a week, his office called to advise on the date of demolition. But my response is, I haven't seen the design and no measure was taken where do they expect me to store my existing stuff? After another week, another girl called to arrange demolition, I told her Mr M has not give the 3D and she said she will chase him. And so I got my 3D after a month in July. And it's the lousiest design I ever seen. It looks like a factory cabinet. Straight away I rejected the drawing and request a new one. I called, emailed to highlight my requirements. Then started to chase him. After not getting any respond, my hubby and I made a trip to the showroom in early Sep. Mr M got a shock to see us and after talking, he said "why not just do the wardrobe?". My hubby patiently told him that we are giving him a chance to prove himself to be able to come up something better. And so, after a week, we received the design but was really disappointed. So I started to design on my own and emailed to him with all the details to execute. But he did not response at all. After chasing for 2 weeks. I dropped him a final email and demanded for a full refund. Straight away I got the response "Ok. Give me your full name to issue cheque."My experience with DC was good, not until the Mr M took over. He's very sluggish.Hence I posted for carpentry work in Renotalk and got a few response. I SMS to FR design because of a good review and made an appt 3 days later. And on that day, FR design smsed said they can't make it and never bother to call again. I guess they are out to make big bucks only and not interested to take small project. Luckily they showed their true self without much hassle. Share this post Link to post Share on other sites
Gucciboy 0 Report post Posted November 10, 2012 Y not u try to look for Vincere Interior @ the furniture mall. My house build in wardrobes are all done by them. Very good quality and price reasonable... Share this post Link to post Share on other sites