Advice Needed - Lighting Shop Not Honoring 1 Year Warranty

[Olg 0]

Hi, I need some advice on my lighting shop not honoring the 1 year warranty promised to me.

I purchased most of my lights here and was given a 1-year warranty for my LED light and ballasts. In the first few months, quite a few of the ballasts were blowing and initially they came to replace them as promised. Now more lights/ballasts have blown (I still have 4 months of warranty left) and the lighting shop boss is not replying my SMSes and when I called the shop direct, the staff said they would call back to arrange for their guy to replace my ballasts but they have not called me back either.

Anyone has advice for me? I am pretty upset at the integrity and how dishonorable the boss is. Should I bring this up with CASE to blacklist the shop so they will no longer be able to tender for large projects? I am also thinking of getting another electrician and then go to small claims court to recover the costs of getting this other electrian for his labour and cost of replacing the ballasts? It really isn't the value of these ballasts but the dishonesty of the boss that I am upset about. How many of such shops/people are getting away with these empty promises while us buyers are at the losing end once again? Just when I thought reno woes were over...

[samuel333 0]

maybe u should indicate the shop name here for ppl to refer