Executive Living - Delay In Delivery Of Replacement

[heavenhell 0]

I ordered a 3-seater sofa, dinning table with chairs, coffee table and carpet. The items arrived in 31 Mar.

The sofa, chairs and carpet are fine but both the dinning and coffee table are damaged. As the items are unwrapped upon delivery so the damages could happen during transportation. Since the delivery guy said they will redeliver, so i'm fine. I even called Richard who made the sales to inform him. He replied that they will resend next week.

However, i never received calls from anyone. I called Richard again, this time he says the goods will arrive by end of April. Why wasn't i informed?

Fine, i waited until 5th of May, still no one contact me. I called EL, this time i wanted to look for the person in charge. Your staff (a malay or indian lady) answered, she checked and replied that the coffee table is here but dinner table need to wait until mid of May. I insisted for the coffee table to be delivered first, then she checked and replied that it will arrived at 12 May.

Again no one called me today, i called EL again. The same lady answered, again she gave me excuses again and claim they will contact me on Mon.

I'm very upset at the customer service shown so far. I'm not demanding much, just that any delivery lapse EL should inform the customer instead of customer making enquiry when the date is missed. Also, how can EL expect customer to wait for so long for the goods. My house warming has been delayed for so long.

Mr Executive Living, is this EL standard of customer service and reliability?

[Executiveliving 0]

I ordered a 3-seater sofa, dinning table with chairs, coffee table and carpet. The items arrived in 31 Mar.

The sofa, chairs and carpet are fine but both the dinning and coffee table are damaged. As the items are unwrapped upon delivery so the damages could happen during transportation. Since the delivery guy said they will redeliver, so i'm fine. I even called Richard who made the sales to inform him. He replied that they will resend next week.

However, i never received calls from anyone. I called Richard again, this time he says the goods will arrive by end of April. Why wasn't i informed?

Fine, i waited until 5th of May, still no one contact me. I called EL, this time i wanted to look for the person in charge. Your staff (a malay or indian lady) answered, she checked and replied that the coffee table is here but dinner table need to wait until mid of May. I insisted for the coffee table to be delivered first, then she checked and replied that it will arrived at 12 May.

Again no one called me today, i called EL again. The same lady answered, again she gave me excuses again and claim they will contact me on Mon.

I'm very upset at the customer service shown so far. I'm not demanding much, just that any delivery lapse EL should inform the customer instead of customer making enquiry when the date is missed. Also, how can EL expect customer to wait for so long for the goods. My house warming has been delayed for so long.

Mr Executive Living, is this EL standard of customer service and reliability?

Dear Heavenhell

I understand your frustrations. First thing first I am unaware of this issue until you posted it in Renotalk. Secondly, I hope that you can provide me with your tax invoice number so that I can expediate on the service. I hope to explain my case, we outsource our delivery to a third party contractors, they are responsible for deliveries as well as updating our customers should there be any delays, once we pass the file over to them, we trust them to do a good job for us. I am so sorry that this incident hapened without my knowledge. I promise you that I will look into it personally. Please provide me with your invoice number. Thank you.

[heavenhell 0]

Hi EL,

I'm unable to pm you through Renotalk, it says "The member Executiveliving can not use the messaging system". Your email is not stated in your profile, so how can i give you the invoice number?

[heavenhell 0]

Hi EL,

For my case, the payment is not paid yet because of the damaged goods. Also I have made numerous call to your sales.

Last sat your logistics Kelvin called to arrange the delivery. He assured me that the goods have arrived. So you should be able to know my sale invoice. If not, please give me a contact that I can pass you the invoice.

Although arrangement have been made, I can only wait until this sat then I can confirm the delivery is successful n goods are good condition.

However this does not justify the customer service displayed previously.