tom_kkh 0 Report post Posted January 10, 2012 Half year ago, i have ordered and gave instruction for the furniture to be delivered on 30 dec 2011.on the first of December 2011, i went down to pay the remaining balance, they told me they cant deliver because they have some fire in their factory.earliest date of delivery is 11 Jan 2012...... Ok Fine. another bombshell came, they do not have the color that i wanted anymore! was asked to reselect the colors. I demanded a refund and the salesman yaya told me cannot, u never read the receipt? no refund. argued with the salesman that it was not i who do not wish to have the furniture but Rozal is not able to deliver on time and the color i wanted is no longer available.after some talk, i decided to give them another chance(3rd chance now). chose the color and delivery was confirmed to be on 11 jan 2012Two days ago, the salesman called me to tell me they cant deliver on 11 jan 2012 because their delivery is full, now changed to 20 Jan 2012.I demanded refund and stated that they have broken their promise now for the third time! after the salesman said that they will give me a temp sofa so my guest can have a place to sit, i already moved in for 2 weeks ago... i decided again to give them the forth chance.delivery was supposed to be today but no one came!called up to looked for the salesman but he was not around. the person answer the phone call was not very polite and asked me who i am and i told him i am a customer going to cancel my order.asked for my salesman mobile no. he did not give and told me he is in meeting and unreachable. I told him just ask the salesman to call me and he replied who am i again. i told gave him my no, and told him since he cannot make decision don waste my time just ask my sales guy to call me and he scolded KNN and hang up my phone!am totally pissed to the max!called the HQ and asked for the boss, the boss not around and they cannot reveal his mobile. asked the lady to pass the message to her boss to call me and i gave her my name and phone no. she asked me about my order no. so i asked her if she can make decision, she said no. so i told her than whats the point of giving u my order no. i told her i will tell her boss when he calls me. she told me if i don give her my order no, she cannot ask the boss to call me.....am going down tmr to the HQ to look for the boss myself.... **** fcuk up!!!!!!!!!1 Share this post Link to post Share on other sites
venom 1 Report post Posted January 10, 2012 again another victim..haizz... felt sorry for you too.You have already paid full to them?If yes,then too bad for you..Yup,going down is the only solution.No point calling them.(they will put you through rounds of merry go-round & end up nothing is done.wish you luck. Share this post Link to post Share on other sites
tom_kkh 0 Report post Posted January 10, 2012 again another victim..haizz... felt sorry for you too.You have already paid full to them?If yes,then too bad for you..Yup,going down is the only solution.No point calling them.(they will put you through rounds of merry go-round & end up nothing is done.wish you luck.managed to get a full refund from the boss just now Share this post Link to post Share on other sites
venom 1 Report post Posted January 10, 2012 nice..so wat skill you use?Care to share with others,so @ least they can learn abit from you.btw,didnt the boss "choot pattern" with you? Share this post Link to post Share on other sites
tom_kkh 0 Report post Posted January 11, 2012 nice..so wat skill you use?Care to share with others,so @ least they can learn abit from you.btw,didnt the boss "choot pattern" with you?let me get back my check and i will share... i used this method a few times it wrks but i am not sure if it works with furnishing company, as they are well known to be promise beakers. Share this post Link to post Share on other sites
hopehope 0 Report post Posted January 11, 2012 let me get back my check and i will share... i used this method a few times it wrks but i am not sure if it works with furnishing company, as they are well known to be promise beakers.May i ask if the boss surname is "wang (2)" 王? Share this post Link to post Share on other sites
tom_kkh 0 Report post Posted January 16, 2012 (edited) i only know one of the boss name Ivan. not sure of surname. managed to got the check in full refund. hopefully it dont bounce.When i was there to collect my check, the counter girl asked whats my name and took out a file with lots of invoices and checks attached.seems many ppl is asking for refund. Edited January 17, 2012 by tom_kkh Share this post Link to post Share on other sites
