Eugene Wong 0 Report post Posted December 8, 2011 Just to share my experience with my purchase at Bath Studio at Balestier Road (along the row of shophouses with the Tau Sar Piah shops).Sometime back, wife and i were looking for toilet fittings and WCs. We both liked the Bavarat stuff and was told by Ideal Bathroom sales staff that they no longer carry the brand but instead have it sold at Bath Studio (which is also under the same parent company). Hence we made our way there. The 'nice' sales person there told us not to buy now as they were having a sale the following week thus we held back and returned a week later.Indeed there was a sale - all items apparently were going for 35% off and display items another 20% off. Sounded like a good deal... So we decided to get everything for our place from there. However upon paying, we overheard another sales girl (the are both from Philippines) telling customers that have just walked in that everything is 40% off. Having heard that, i asked the customer if that indeed she said 40% off everything (plus 20% for display item) and he confirmed that. Feeling a bit incensed, i asked our sales girl why we were only offered 35%. She then stared at her colleague and starting speaking in Tagalog, with a chiding tone. Then she explained to us that it was a misunderstanding and it was only 35%. Fine - if you say so...I then had a friend enquire the discount structure 2 days later (during the same sales period) and she was informed the sales offer was indeed 40%. I had written 2 emails to them but had gotten no reply - called the shop and the same FT sales person asked us to write again... and by the way, they are now having 50% off.It is not so much the value due to the difference in 5% but the principle of dealing the customers - i can only hope that delivery would be ok. Share this post Link to post Share on other sites
venom 1 Report post Posted December 8, 2011 i think if the sales person charge you more,they can then get a bigger cut in their commission.For us as a consumers,its definitely a bad move by them. Share this post Link to post Share on other sites
Eugene Wong 0 Report post Posted December 25, 2011 i think if the sales person charge you more,they can then get a bigger cut in their commission.For us as a consumers,its definitely a bad move by them. Indeed... Well just wanted to share this unfortunate experience. Share this post Link to post Share on other sites
