Very Bad Experiece With Excellence Home Gallery

[niue 0]

Who still has unresolved issues with Excellence Home Gallery? A show of hands please. We need to act collectively to help each other.

[Soonseng 0]

Hello I am new to this site.

Problem with Excellence.

Bought a lounge set in Jan, paid in full like a fool $4,800/- and each month it has been delayed.

Case could not help me after a few attempts, to contact them.

Introduced me to Small claims court.

Started with mediation, then assist refree, then before a judge, presume she is one.

Basically I wanted some compensation for waiting 5 months; dispersments on my side, ie joining CASE (useless)$20/-

Register at sub court. %10/- umpteen trips to case and the courts. Aske for $200/- No way they will pay.

SC Tribunal is not receptive to compensations.

Decided to put my case to the Judge,(3 rd. recourse) all she could do is award the oraginal payment back to me. ie $4,800/-

Wait! Wait! Excellence said will pay in one months time. Amazing; Judge agreed. I ask to be paid with a cashers order.

The guy did not know what that was.

Anway the payment date to me is 26th July12 by cashers order. Fingers crossed.

What if it does not happen?? Judge could not answer. Another long story I presume. She said she is in no position to advise, only to go to the FREE Legal Service next door to the Small Claims room.

My conclusion:- if you can wait and wait, MAYBE something will happen and you get your furniture.

For me, I just want to get my money back and tell all my friends, please do not buy from so called trade fairs. Wish I could write to the press. GO TO THE SMALL CLAIMS COURT AND BE THANKFUL IF YOU GET YOUR MONEY BACK. Period!!

[Olivia31 0]

I'm a victim too! I purchased their package deal of $5998 & have pd a deposit of $2.5k on 2/1/12 and have yet to receive anything. It's the same excuses that was given to me as to all of u here. I've been chasing Elson but keeps going back on his word. I just gave birth n it's yet to be a month and it has been very tiring & stressful for me to be handing this irresponsible company while I was pregnant n now that I've given birth.

Delivery has been pushed frm Mar to Apr to May to Jun to now July & I've had enough of their lies!!! I moved to my new place in Jan n since then I've got no furniture n my house warming has been put on hold n nw even my baby's 1 mth celebration has to be put on hold!

I'm so freaking pissed!!!!

Today was the final straw Elson did not pick up my calls as he had promised delivery tmr. So I sent him an SMS saying if I dont receive my furnitures tmr I'm gonna file a report then he calls bk. he tells me delivery in July which I refuse to trust n ask for a refund n he refuses to give me bk my $.

I'm all out to take this company down! They don't deserve to be in existence!

Pls advise what can be done nw! I'm very tired of playing their games!

[hoaili 3]

Hi All,

Sorry to hear all your story with Excellence Home Gallery.

Though I did not made any purchase with them, I find that this is not the way of doing business.

Since they are keep delaying delivery and not willing to refund the deposit, I think it is better to file a claim against the company at Small Claim Tribunal. The process is time consuming and quite a hassle, so you guys have to prepare for this. Besides that, all victims should join forces to make it a report on media. Media is a very powerful source to make them in the spotlight. Their reputation will be at stake when the name is mentioned in the media with such a big complain.

Just my suggestion....

Good luck to all of you, and hope you guys get your stuff delivered.

[angelazhang 0]

I am a victim too.

Since 24/5 they supposed to deliver my sofa,dinning table, coffee table and tv console, but until now nothing was received. We went to expo to catch them last Saturday, and they promised to deliver today, but still the same, nothing was happen.

Can I ask the ones who received refund, r u all go through SCT? And what made them agree to refund back? Thanks for ur kind reply in advance!

[shawncck 4]

It is easy to get a refund if u keep pester them...

But not through the phone... Go to expo to ask for refund... If they dun wan, make a big whoha...

Make sure all the ppl there know what is going on.... If they dun have exhibtion... Go down to the shop to make whoha... Make sure no customer goes in... if they want call police... Let the police come handle...

Ppl will be curious to know how come they is Police... Let everyone know their "excellence service"...

If u want go SCT, it will be a long process...

I am a victim too.

Since 24/5 they supposed to deliver my sofa,dinning table, coffee table and tv console, but until now nothing was received. We went to expo to catch them last Saturday, and they promised to deliver today, but still the same, nothing was happen.

Can I ask the ones who received refund, r u all go through SCT? And what made them agree to refund back? Thanks for ur kind reply in advance!

[evo55555 0]

HI ALL...

CAN we please pool up for petition to complaint to Singapore Furniture association for a start..

then lodge a police report summing up the total amount of this company has cheated of its consumers..

then go to media to expose them..

we need to at least stop this company from operating. with combined big amount of $$$ involved, then only legal company have interest to take up this case..

Please leave down your details as below :-

1) nick : evo5555

2) email : evo5555@gmail.com

3) date of purchase : 25/3/12

4) promised first delivery date : 5/5/12

5) total amount purchase : $1085

6) Deposit paid : $585

7) balance : $500

i will combine all details posted in another thread..

http://www.renotalk.com/forum/index.php?showtopic=50637

Edited June 30, 2012 by evo55555

[shawncck 4]

Petition useless de....

Gather all ppl go their shop or exhibition make woha... [

quote name=evo55555' timestamp='1341024985' post='729267]

HI ALL...

CAN we please pool up for petition to complaint to Singapore Furniture association for a start..

then lodge a police report summing up the total amount of this company has cheated of its consumers..

then go to media to expose them..

we need to at least stop this company from operating. with combined big amount of $$$ involved, then only legal company have interest to take up this case..

Please leave down your details as below :-

1) nick : evo5555

2) email : evo5555@gmail.com

3) date of purchase : 25/3/12

4) promised first delivery date : 5/5/12

5) total amount purchase : $1085

6) Deposit paid : $585

7) balance : $500

i will combine all details posted in another thread..

http://www.renotalk.com/forum/index.php?showtopic=50637

[evo55555 0]

nobody interested to leave any details to me? go create scene at the shop front doesnt help.. later kanna charge illegal gathering haha..

i am trying to colate total amount $$ the company has cheated or so called owed to consumers... with this details we will have stronger case against them...

[shawncck 4]

Who say doesnt help... I can guarantee u can get back ur money if u go the shop to create a scene...

They wont want to see all their potiential prey go away... They will LL refund...

Even they call police, Police cant do much too... They cant arrest u... The most just ask u go make a scene...

U can just walk out the shop... Whichever ppl who want visit the shop... Just tell ur story to them... Make sure no one goes their shop... See they refun anot... I cfm u get ur money... This is the only way out... trust me...

nobody interested to leave any details to me? go create scene at the shop front doesnt help.. later kanna charge illegal gathering haha..

i am trying to colate total amount $$ the company has cheated or so called owed to consumers... with this details we will have stronger case against them...

[WonderPig 0]

Shawn, i think Evo's way is worth considering too. It is always important to consider the legal aspects before making a scene.

Somehow, EHG has already prepared for their backout plan. I suggest Evo better act fast before your money is gone. Go SCT as suggested.

[shawncck 4]

I agreed Evo way might work but it is going to take a long long time and i doubt he will be able to get info from the rest of victim. Making a scene might be like gangster behaviour, but it will certainly work... Sometimes, we need to use the nasty way against the crooks to get things done...

Shawn, i think Evo's way is worth considering too. It is always important to consider the legal aspects before making a scene.

Somehow, EHG has already prepared for their backout plan. I suggest Evo better act fast before your money is gone. Go SCT as suggested.

[taichipanda 3]

Shawn, i think Evo's way is worth considering too.

Evo's way can work, hmmm...

Edited July 4, 2012 by taichipanda

[evo55555 0]

anybody wanna PM me their details???

i received some advised to go to CAD as well... but i need compilation of multiple victims before i can build up a case!!..

[calebjoyce 0]

Im the latest victim. the following is our story , extracted from our recent email to their boss

============================================================================================

We were at the Expo Exhibition on 12/2/2012 and come across excellence Pte Ltd Booth. We ordered

the package deal of furniture at $5,988 and we made full payment. We were told that delivery would be

made on 28/4/2012.

One week before the delivery on 28/4/2012, we called Elson and told him to hold the furniture in trust for us until our house is ready and he told us that our furniture can be delivered anytime, just give

a week notice for arrangement of delivery will do.

On 18/6/2012, we informed Elson for the furniture to be delivered on 30/6/2012, our Move-in date

for our house. However it was only on late 28/6/2012, that Elson informed us via sms that he is unable

to deliver the furniture as promised and with no definite date to deliver. Subsequent numerous

calls to contact him failed to receive any response.

Personally, I have made numerous calls and my husband make 20 over phone calls to contact him on 28/6/2012, which none was answered. It was only after that, then we managed to receive an sms from him that the furniture can only arrived End July.

On 29/6/2012, we made a personal trip to your office at Kallang Pudding around 2pm

that we finally managed to get hold of him and demand our refund as your company

has failed to deliver the goods as promised. However he told us , he is unable to

made a decision and have to consult you, his boss/manager, and that you were in China and

and can only give us an answer on monday.

On 30/6/2012, John from your office called me while we were traveling on taxi,

and told us that our furniture will arrive some time in August instead!

On 2/7/2012, we have made numberous calls again to Elson which again is none answered.

We are really unable to trust your delivery date, which keep shifting from 1 week notice to End July and to some time in August. As of now, we have move in to our house, with no sitting chairs or even table to dine in, my family and i having sitting on the floor, and dinning out everyday.

Appreciate your understanding and consideration that we are unable to wait indefinitely for our furniture to arrive and thus request a refund.

As such we have filed a case with SCT, however we hope that things could be resolve

and awaits your answer as soon as possible. Pls contact us if you have any queries.

============================================================================================

Kindly advice:) has anyone managed to get a refund from them?