Very Bad Experiece With Excellence Home Gallery

[Sygnur 0]

Will the police close one eye? Do consumers need to spend more money to see justice being served? Or will everything slip away to nothingness?

[Yoji 0]

Wow, so sorry to hear such horrible experience you guys had... Although I think the chances of getting anything back is slim, I wish you guys good luck...

Anyway, just to share a bit of furniture buying experiences that I had plus advise from friends who work in this industry; a decent set of 2 seater sofa genuinely made in Italy will cost at least $6000. Thus, its quite safe to say that you must be wary when someone's selling you a sofa from Italy for less...

Good luck all...

[cheated 0]

I have compiled a victim list, please PM me if you need more info.

Hello YuanJiun

Can't Pm you..

[yuanjiun 0]

Here is the Strait Times Article.

Uploaded with ImageShack.us

[yuanjiun 0]

Hello YuanJiun

Can't Pm you..

Hi Cheated,

I just sent you my email. Not sure why the PM is not working, is there any error, I just used the default profile settings, didn't change it. I have received PM from other users, no issues so far.

[happystar 0]

eXCELEENCE ADMIN disappear already?..... hellow admin, time to stand out to say something.....

[shawncck 4]

What u expect them to say? They got no money... and they got no furniture... nth to say oso...

Best is to arrest them...

eXCELEENCE ADMIN disappear already?..... hellow admin, time to stand out to say something.....

[yuanjiun 0]

CASE Alert on Exellence Home Gallery

6 August 2012 NEW

Consumer Alerts – July 2012: Excellence Home Gallery Pte Ltd

From January 2012 till date, CASE received feedback from at least 17 consumers with regards to the orders they have placed with Excellence Home Gallery Pte Ltd (“Excellence”). The said 17 consumers informed CASE that (a) there was no delivery on the agreed delivery date(s) or Excellence could not commit to a delivery date, (b) the furniture delivered was not what was contracted for, or © Excellence failed to honour a refund or changed their mind about a refund to consumers (even though there was no delivery). Please see details of the cases below.

Serial Number

Date Order Placed

Agreed Delivery Date

Contract Value

Sum Paid

Status of Case Complaint & Date CASE was notified

1

14 August 2011

20 October 2011

$3,800

$3,800

Delivered one of wrong length. Delivery promised several times eg in January, then 16 March, then 25 April 2012. Consumer came to us on 21 March 2012 to request delivery of correct length by 3 May 2012.

2

21 August 2011

30 June 2012

$4,308

$4,308

Consumer came to us on 2 July 2012 because delivery was not made.

3

11 September 2011

End December 2011

$2,598

$2,598

Consumer was informed in February 2012 that factory had closed down and she would receive refund on 29 February 2012. Consumer came to us on 18 May 2012 when she still did not receive the refund.

4

2 October 2011

Mid March 2012

$3,998

$1,200

Consumer came to us on 1 March 2012 because Excellence could not commit to a delivery date, despite promises to deliver by mid-March 2012.

5

23 October 2011

3 December 2011

$1,600

$1,000

Delivery postponed to 17 January 2012. Consumer came to us on 18 January 2012 when furniture was still not delivered.

6

24 October 2011

25 February 2012

$3,998

$2,998

Consumer came to us on 9 May 2012 when furniture was still not delivered.

7

29 October 2011

Before Christmas 2011

$1,817.93

$1,017.93

Delivery postponed several times and finally to 26 June 2012. Consumer came to us on 28 June 2012 when furniture was still not delivered.

8

6 November 2011

Mid December 2011

$3,998

$3,998

Several other delivery dates were given but not met. Consumer came to us on 20 February 2012 to request cancellation.

9

2 January 2012

18 February 2012

$4,800

$4,800

Delivery postponed to 24 March, then 19 April, then 11 May 2012. Consumer came to us on 10 April 2012 to put on record that 11 May 2012 is the latest date for delivery and he would not accept further delays.

10

6 January 2012

28 February 2012

$1,900

$570

Delivery postponed to 19 March, then 19 April 2012. Consumer came to us on 21 March 2012 to request cancellation due to the uncertain delivery date.

11

8 January 2012

9 March 2012

$1,599

$1,000

Consumer came to us on 8 May 2012 to put on record that he wants to cancel the purchase if the furniture is still not delivered by 18 May 2012.

12

8 January 2012

16 March 2012

$2,461

$2,461

Delivery postponed to April, then May, then June 2012. Consumer came to us on 5 July 2012 when furniture was still not delivered.

13

8 February 2012

24 March 2012

$4,250

$2,250

Delivery postponed to April, then May, then 28 June, then end July 2012. Consumer came to us on 5 July 2012 to request cancellation.

14

9 February 2012

18 March 2012

$899

$500

Delivery of wrong specifications. Delivery postponed to 19 April, then 26 June 2012. Wrong delivery on 19 April and no delivery on 26 June 2012. Consumer will be going to the Small Claims Tribunal.

15

12 February 2012

21 April 2012

$1,699

$849

Delivery postponed three times to 25 June 2012. Consumer came to us on 22 June 2012 to put on record that he would only wait till 25 June 2012.

16

24 March 2012

5 May 2012

$2,850

$1,500

Delivery postponed to 24 June, then 3 July, then 23 August 2012. Consumer came to us on 5 July 2012 to request cancellation.

17

25 April 2012

Within two weeks

$1,199

$1,199

Consumer came to us on 21 June 2012 when delivery was still not made.

CASE would like to remind consumers to exercise prudence when making purchases. They should seek recommendations from family or friends when they intend to make a purchase and are required to place a deposit for delivery at a later or future date.

Consumers are advised to proceed to the Small Claims Tribunals if they become uncomfortable with the delay in delivery.

Look out for our latest advisories, warnings and alerts here!

[happystar 0]

Soon the CASE will add somemore, one of them will be me

Better imprison the cheater 10 yrs jail. With stroke.

He deserve it

[Mortred 0]

who is responsible for all these cheating case?

maybe the victims can share the names so that others will not be cheated incase they come out with new shop name.

Edited August 10, 2012 by Mortred

[Yoji 0]

May I request someone who best know the case share the names of the sales people involved in this situation such that we consumers can be wary or avoid buying from these people in case they hop to other companies and started cheating us again!

Edited August 10, 2012 by Yoji

[korbu 0]

Just wondering did anyone found out any info on the owner teo chek liang and his other businesses as reported in the straits times article? Just hope that there will not be other victims that will fall prey to the same group using another company name. Salespersons can use pseudo names as well so how can we be sure even if the names are published here? They might change their names when they switch companies. It'll be more foolproof if we can find out the other companies operated by this mr teo.

[yuanjiun 0]

Just wondering did anyone found out any info on the owner teo chek liang and his other businesses as reported in the straits times article? Just hope that there will not be other victims that will fall prey to the same group using another company name. Salespersons can use pseudo names as well so how can we be sure even if the names are published here? They might change their names when they switch companies. It'll be more foolproof if we can find out the other companies operated by this mr teo.

For other companies related to Teo Chek Liang, one has to check ACRA for the info, there will be fees involved. As a consumer, just do what CASE has advised, do not pay more than 10-20% for the deposit. If the company ask more, go somewhere else. I bought a $1000+ refrigerator and from the neighbourhood store downstairs and he didn't even need a deposit! When I ask him how much deposit, he said, "Anything, $10 is also fine".

For myself, I will not shop in those Expo exhibitions any more. The exhibitors there likely has no showroom and can just easily take your deposit and close down immediately after the show. Also, I will go for the bigger firms with a reputation, at least, if you file SCT against them, you might get something back.

As always, buyer beware.

[yuanjiun 0]

who is responsible for all these cheating case?

maybe the victims can share the names so that others will not be cheated incase they come out with new shop name.

The Sales staff are Elson Seah and Darren Koh. The director is Winston Lim Kwang Liang.

It does not matter what their names are, just be a smart consumer, never pay more than 10-20% deposit, go for more reputable companies. Follow the CASE advise, have everything down in writing. So wherever the crooks go, they can't get your money.

CASE web site has lots of tips.

http://www.case.org.sg/general_advice.html

[happystar 0]

Just wondering did anyone found out any info on the owner teo chek liang and his other businesses as reported in the straits times article? Just hope that there will not be other victims that will fall prey to the same group using another company name. Salespersons can use pseudo names as well so how can we be sure even if the names are published here? They might change their names when they switch companies. It'll be more foolproof if we can find out the other companies operated by this mr teo.

Teo CL business include

1)Alpha business solution pte ltd

2)cube-T pte ltd

3) he also is. Few co secretary - Acco lighting system p/l, goldwynn property consultancy p/l, onehub automobile p/L, swan shipping P/L.

Go find him, he can run cannot hide