Very Bad Experiece With Excellence Home Gallery

[shawncck 4]

It can be quite useless.... SCT will take a long time and likely hood the company wont attend to the court session...

U will likely take more than 6 mths to get back the refund even if u managed to win the case...

The best method is be gangster... Go to their shop or exhibtion at expo to make a woha...

Make sure no more customer for them...

Im the latest victim. the following is our story , extracted from our recent email to their boss

============================================================================================

We were at the Expo Exhibition on 12/2/2012 and come across excellence Pte Ltd Booth. We ordered

the package deal of furniture at $5,988 and we made full payment. We were told that delivery would be

made on 28/4/2012.

One week before the delivery on 28/4/2012, we called Elson and told him to hold the furniture in trust for us until our house is ready and he told us that our furniture can be delivered anytime, just give

a week notice for arrangement of delivery will do.

On 18/6/2012, we informed Elson for the furniture to be delivered on 30/6/2012, our Move-in date

for our house. However it was only on late 28/6/2012, that Elson informed us via sms that he is unable

to deliver the furniture as promised and with no definite date to deliver. Subsequent numerous

calls to contact him failed to receive any response.

Personally, I have made numerous calls and my husband make 20 over phone calls to contact him on 28/6/2012, which none was answered. It was only after that, then we managed to receive an sms from him that the furniture can only arrived End July.

On 29/6/2012, we made a personal trip to your office at Kallang Pudding around 2pm

that we finally managed to get hold of him and demand our refund as your company

has failed to deliver the goods as promised. However he told us , he is unable to

made a decision and have to consult you, his boss/manager, and that you were in China and

and can only give us an answer on monday.

On 30/6/2012, John from your office called me while we were traveling on taxi,

and told us that our furniture will arrive some time in August instead!

On 2/7/2012, we have made numberous calls again to Elson which again is none answered.

We are really unable to trust your delivery date, which keep shifting from 1 week notice to End July and to some time in August. As of now, we have move in to our house, with no sitting chairs or even table to dine in, my family and i having sitting on the floor, and dinning out everyday.

Appreciate your understanding and consideration that we are unable to wait indefinitely for our furniture to arrive and thus request a refund.

As such we have filed a case with SCT, however we hope that things could be resolve

and awaits your answer as soon as possible. Pls contact us if you have any queries.

============================================================================================

Kindly advice:) has anyone managed to get a refund from them?

[Cheryl78 0]

it seems that the most recent one to get back refund from them is Kelvin???

[solution 0]

Im the latest victim. the following is our story , extracted from our recent email to their boss

============================================================================================

We were at the Expo Exhibition on 12/2/2012 and come across excellence Pte Ltd Booth. We ordered

the package deal of furniture at $5,988 and we made full payment. We were told that delivery would be

made on 28/4/2012.

One week before the delivery on 28/4/2012, we called Elson and told him to hold the furniture in trust for us until our house is ready and he told us that our furniture can be delivered anytime, just give

a week notice for arrangement of delivery will do.

On 18/6/2012, we informed Elson for the furniture to be delivered on 30/6/2012, our Move-in date

for our house. However it was only on late 28/6/2012, that Elson informed us via sms that he is unable

to deliver the furniture as promised and with no definite date to deliver. Subsequent numerous

calls to contact him failed to receive any response.

Personally, I have made numerous calls and my husband make 20 over phone calls to contact him on 28/6/2012, which none was answered. It was only after that, then we managed to receive an sms from him that the furniture can only arrived End July.

On 29/6/2012, we made a personal trip to your office at Kallang Pudding around 2pm

that we finally managed to get hold of him and demand our refund as your company

has failed to deliver the goods as promised. However he told us , he is unable to

made a decision and have to consult you, his boss/manager, and that you were in China and

and can only give us an answer on monday.

On 30/6/2012, John from your office called me while we were traveling on taxi,

and told us that our furniture will arrive some time in August instead!

On 2/7/2012, we have made numberous calls again to Elson which again is none answered.

We are really unable to trust your delivery date, which keep shifting from 1 week notice to End July and to some time in August. As of now, we have move in to our house, with no sitting chairs or even table to dine in, my family and i having sitting on the floor, and dinning out everyday.

Appreciate your understanding and consideration that we are unable to wait indefinitely for our furniture to arrive and thus request a refund.

As such we have filed a case with SCT, however we hope that things could be resolve

and awaits your answer as soon as possible. Pls contact us if you have any queries.

============================================================================================

Kindly advice:) has anyone managed to get a refund from them?

[solution 0]

Hey i dont think they will reply you any good solution, if they can settle your case. They sure answer your call, i belive they are hidding alway from you, never have a company like that, gather all victim to police case, one can not do anything, unless in a group

[Soonseng 0]

Hello!

There is little chance that you will get your furniture. Go straight to Small Claims Court and get the format of forms required to make a report.

You will then be given a date to mediate.

It is a tedious process. Just do it. Dont waste time calling as this is the way they operate. When they have all the deposits they can get they will just close down.

A police report should be made but do get a few of us together to make the report. The police is short handed, and will/can only act when there are sufficient complaints.

For me I have a court order.

Soon Seng.

[Lin82 0]

Hello!

There is little chance that you will get your furniture. Go straight to Small Claims Court and get the format of forms required to make a report.

You will then be given a date to mediate.

It is a tedious process. Just do it. Dont waste time calling as this is the way they operate. When they have all the deposits they can get they will just close down.

A police report should be made but do get a few of us together to make the report. The police is short handed, and will/can only act when there are sufficient complaints.

For me I have a court order.

Soon Seng.

I think they are really getting too much. I filed for SCT and court ordered them to refund me back in 3 weeks time, this is the 4th week and I see nothing at all. wondering what should I knw for the next step.

[Samich 1]

wow reading this post really make me feel for you guys and i am pissed off. I think there is a need to gather all victim and create a big woo ha... how can this sort of company still survive and having booth... where is our consumer protection....

If in China, i would really like Shawn said, deal with them in hooligan way.

[Cheryl78 0]

Hi Soon Seng,

what court order do you have? Do u mean the court order from SCT?

Hello!

There is little chance that you will get your furniture. Go straight to Small Claims Court and get the format of forms required to make a report.

You will then be given a date to mediate.

It is a tedious process. Just do it. Dont waste time calling as this is the way they operate. When they have all the deposits they can get they will just close down.

A police report should be made but do get a few of us together to make the report. The police is short handed, and will/can only act when there are sufficient complaints.

For me I have a court order.

Soon Seng.

[yuanjiun 0]

I think they are really getting too much. I filed for SCT and court ordered them to refund me back in 3 weeks time, this is the 4th week and I see nothing at all. wondering what should I knw for the next step.

I am thinking of filing SCT but also wondering what to do if they don't pay up. Can you go back to SCT and ask them what is the next step ? File Writ of Seizure to seize their properties ?

One way is to get the legal debt collectors to collect the money for you if they don't pay up. I have enquired about the fees but it is quite high, $500 admin fee + 35% commission on the debt collected. Check out the video. In the worst case scenario, recover at least half the money instead of zero. I think there are many court orders for for those divorce case child maintenance fees etc... in the end the debtor still don't pay, it is up to the creditor to take their own actions.

http://jmsrogers.com/html/home.html

[yuanjiun 0]

wow reading this post really make me feel for you guys and i am pissed off. I think there is a need to gather all victim and create a big woo ha... how can this sort of company still survive and having booth... where is our consumer protection....

If in China, i would really like Shawn said, deal with them in hooligan way.

I heard they don't put up a booth at Expo anymore, their office is in a warehouse like place in Kallang Pudding, so making big hooha there doesn't really help.

[Cheryl78 0]

hi everyone,

i had it up to here, & if the EHA is reading this, please TAKE NOTE!!!!!

We placed an order for a sofa from them LAST MAY, 2011, and we were promised delivery by end November. However, due to their whatever FUNNY reasons (not enough leather,factory closed for festive season, factory STILL CLOSED after festive season, leather that they have is NOT in my ordered colour, shipment date change etc...BLAH BLAH BLAH), they DRAGGED the delivery ALL the way till APRIL 2012, and that is when they finally informed us that they CANNOT come up with my model that we ordered.

By April, i believed that we have given them enough chance so my husband filed a claim with SCT (and they DID NOT even bother turning up at the SCT), and they are suppose to give us the cheque by 24th May.

On 23rd May 2012, they told us that they are not able to send the cheque to us by the 24th May as their boss is in the hospital, so they will send us the cheque by 31 May.

10 June: account issue with company, so refund can only be made on 28 June.

27 June: SMS my husband, said that CANNOT be done and can only pass us the cheque on Friday, which is 6 July.

27 June: send email to my husband and said 6 AUGUST!!!!!!

we quickly replied, and said NO WAY, and that we demand for the cheque to be delivered to us on 9 July (yesterday).

8 July (sunday): called my husband up, and tried to explain. I spoke to him on the phone, and said that we had enough of the excuses, and that the company OWE us ALOT of explanation. ranging from his boss' contact number, his boss' hospitalization documentation etc....

He said that he was doing us a FLAVOUR by calling us on Sunday and by trying to arrange to send the cheque to us. He even ask us to let bygones by bygones!!!!!!! I told him that we are already very patient and very kind by WAITING from LAST MAY 2011 till NOW. And if I HAVE the time, i would have gone down to the company and/or to EXPO to ask them for my refund. He said that some customers also went down to EXPO to look for them.

After demanding for the cheque to be delivered to us on Monday, he said that the company cannot do it, DUE TO MANPOWER SHORTAGE, as they need to go around Singapore delivering goods, and ASK ME to be KIND TO THEIR WORKERS!!!!!!

I told him: Your company can send the cheque to me 1st, and collect back the t-loan set another day. But he said that its NOT their company way of doing things.

Finally, we agreed to his date of Tuesday, which is TODAY, and i told him on the phone, please make SURE THAT THE NAME IS CORRECT on the cheque, please MAKE SURE that the cheque WILL NOT BOUNCE.

And just now, at around 6pm, he called my husband and told him that there will be another delay. WHY? HIS BOSS FLEW OFF YESTERDAY,6 JUL and will only be back on the 20 JUL!!!!!!!!!!!!!!!!

We have been calling them since 7pm, and Elson is NOT PICKING up his phone & i am not surprised at all (looking at their track record)

Seriously, the amount of 'stories' that they can tell us is really amazing.

[Cheryl78 0]

i would kindly advise the rest of you to file a claim at SCT ASAP if you wish to get back your money.

[yuanjiun 0]

hi everyone,

i had it up to here, & if the EHA is reading this, please TAKE NOTE!!!!!

We placed an order for a sofa from them LAST MAY, 2011, and we were promised delivery by end November. However, due to their whatever FUNNY reasons (not enough leather,factory closed for festive season, factory STILL CLOSED after festive season, leather that they have is NOT in my ordered colour, shipment date change etc...BLAH BLAH BLAH), they DRAGGED the delivery ALL the way till APRIL 2012, and that is when they finally informed us that they CANNOT come up with my model that we ordered.

By April, i believed that we have given them enough chance so my husband filed a claim with SCT (and they DID NOT even bother turning up at the SCT), and they are suppose to give us the cheque by 24th May.

On 23rd May 2012, they told us that they are not able to send the cheque to us by the 24th May as their boss is in the hospital, so they will send us the cheque by 31 May.

10 June: account issue with company, so refund can only be made on 28 June.

27 June: SMS my husband, said that CANNOT be done and can only pass us the cheque on Friday, which is 6 July.

27 June: send email to my husband and said 6 AUGUST!!!!!!

we quickly replied, and said NO WAY, and that we demand for the cheque to be delivered to us on 9 July (yesterday).

8 July (sunday): called my husband up, and tried to explain. I spoke to him on the phone, and said that we had enough of the excuses, and that the company OWE us ALOT of explanation. ranging from his boss' contact number, his boss' hospitalization documentation etc....

He said that he was doing us a FLAVOUR by calling us on Sunday and by trying to arrange to send the cheque to us. He even ask us to let bygones by bygones!!!!!!! I told him that we are already very patient and very kind by WAITING from LAST MAY 2011 till NOW. And if I HAVE the time, i would have gone down to the company and/or to EXPO to ask them for my refund. He said that some customers also went down to EXPO to look for them.

After demanding for the cheque to be delivered to us on Monday, he said that the company cannot do it, DUE TO MANPOWER SHORTAGE, as they need to go around Singapore delivering goods, and ASK ME to be KIND TO THEIR WORKERS!!!!!!

I told him: Your company can send the cheque to me 1st, and collect back the t-loan set another day. But he said that its NOT their company way of doing things.

Finally, we agreed to his date of Tuesday, which is TODAY, and i told him on the phone, please make SURE THAT THE NAME IS CORRECT on the cheque, please MAKE SURE that the cheque WILL NOT BOUNCE.

And just now, at around 6pm, he called my husband and told him that there will be another delay. WHY? HIS BOSS FLEW OFF YESTERDAY,6 JUL and will only be back on the 20 JUL!!!!!!!!!!!!!!!!

We have been calling them since 7pm, and Elson is NOT PICKING up his phone & i am not surprised at all (looking at their track record)

Seriously, the amount of 'stories' that they can tell us is really amazing.

The excuses sound very familiar. Now I think the there is little hope to get our money back even if I file with SCT, I might just go with the debt collector. May I know how much did they owe you, $1k+ ?

[blueriverview 0]

in the end they just close shop and then re-open with another name with different directors?

[shawncck 4]

I tot the court will order a date for them to pay up...

If they did not pay up, can we go back to the court or police to issue warrant of arrest?

Dun tell me u win the case and they not paying u back... Any way?

hi everyone,

i had it up to here, & if the EHA is reading this, please TAKE NOTE!!!!!

We placed an order for a sofa from them LAST MAY, 2011, and we were promised delivery by end November. However, due to their whatever FUNNY reasons (not enough leather,factory closed for festive season, factory STILL CLOSED after festive season, leather that they have is NOT in my ordered colour, shipment date change etc...BLAH BLAH BLAH), they DRAGGED the delivery ALL the way till APRIL 2012, and that is when they finally informed us that they CANNOT come up with my model that we ordered.

By April, i believed that we have given them enough chance so my husband filed a claim with SCT (and they DID NOT even bother turning up at the SCT), and they are suppose to give us the cheque by 24th May.

On 23rd May 2012, they told us that they are not able to send the cheque to us by the 24th May as their boss is in the hospital, so they will send us the cheque by 31 May.

10 June: account issue with company, so refund can only be made on 28 June.

27 June: SMS my husband, said that CANNOT be done and can only pass us the cheque on Friday, which is 6 July.

27 June: send email to my husband and said 6 AUGUST!!!!!!

we quickly replied, and said NO WAY, and that we demand for the cheque to be delivered to us on 9 July (yesterday).

8 July (sunday): called my husband up, and tried to explain. I spoke to him on the phone, and said that we had enough of the excuses, and that the company OWE us ALOT of explanation. ranging from his boss' contact number, his boss' hospitalization documentation etc....

He said that he was doing us a FLAVOUR by calling us on Sunday and by trying to arrange to send the cheque to us. He even ask us to let bygones by bygones!!!!!!! I told him that we are already very patient and very kind by WAITING from LAST MAY 2011 till NOW. And if I HAVE the time, i would have gone down to the company and/or to EXPO to ask them for my refund. He said that some customers also went down to EXPO to look for them.

After demanding for the cheque to be delivered to us on Monday, he said that the company cannot do it, DUE TO MANPOWER SHORTAGE, as they need to go around Singapore delivering goods, and ASK ME to be KIND TO THEIR WORKERS!!!!!!

I told him: Your company can send the cheque to me 1st, and collect back the t-loan set another day. But he said that its NOT their company way of doing things.

Finally, we agreed to his date of Tuesday, which is TODAY, and i told him on the phone, please make SURE THAT THE NAME IS CORRECT on the cheque, please MAKE SURE that the cheque WILL NOT BOUNCE.

And just now, at around 6pm, he called my husband and told him that there will be another delay. WHY? HIS BOSS FLEW OFF YESTERDAY,6 JUL and will only be back on the 20 JUL!!!!!!!!!!!!!!!!

We have been calling them since 7pm, and Elson is NOT PICKING up his phone & i am not surprised at all (looking at their track record)

Seriously, the amount of 'stories' that they can tell us is really amazing.