edenstrauss 3 Report post Posted November 29, 2011 (edited) Dear forum members,I have contemplated carefully prior to setting up this thread so as to benefit any potential customers who are considering getting their kitchen appliances from the above mentioned brand here in Singapore.I am a genuine customer whose been gathering relevant information about kitchen cooking hoods so as to make an informed decision on which brand & model to purchase for my kitchen. My perception is such that what use would a cooking hood be if it doesn't perform in sucking in cooking fumes. Paying alot for a white elephant or one that breaks down frequently are undesirable issues.I had called up a few brands & although I had been pretty happy with the service, information I've received as a potential customer, I was very concerned over the 1 year warranty without any option for an extension.I've decided to call Rhoyxon (http://www.rhoyxon.com/) & got to speak to an old "ah-beng" uncle who spoke in chinese, telling me to speak hokkien. Anyway, I spoke to him in chinese & typical of an ah-beng, he was already not well-groomed to take on calls with a customer. He was unapproachable to start with & the tone used was condescending.He was extremely rude when I told him that 6 months warranty for the cooking hood was unacceptable & I tried to negotiate for a longer warranty period.He became extremely defensive & started chewing me up over the phone.He told me off in an extremely crude manner that Rhoyxon has been in the Singapore market for more than 30 years, that it was a very well-known brand. And as a result, lengthy warranty periods are all RUBBISH.This old ah-beng over the phone also mentioned that all Rhoyxon's stoves do not come with any warranty becox their 30 year reputation in Singapore was good enough to imply that their brand of products was that good.He came close to scolding me vulgarities in Hokkien and refused to identify himself. No names were given & he was yelling at me over the phone. I have never ever come across a sales rep who had such a bad attitude, to the extent that he was swearing at a potential customer who voiced out concerns over the lifespan of a product that came with an exceptionally short warranty period.Since he was so defensive & couldn't accept or answer the warranty issues handed out to him, I told him flat over the phone that if his company's kitchen hood quality is that great, then why give only a pathetic 6 months warranty or no warranty at all (for stoves)?? Was it becox his kitchen hoods wouldn't outlive that 6 months??For you guys out there, I wouldn't recommend that you consider Rhoyxon. It's highly recommended that you drop them out completely from your shopping list becox you cannot imagine what sort of trouble you would get yourself into when this company obviously has some trouble with its public image. For customers who bought stuff from them, they are likely not to have any aftersales service or it's up to your imagination to conjure what would happen when their company is represented by gangsters!The impression I have had of this company is summed up simply as unprofessional, rude, unreliable, hopeless & a lost cause. An old-school mentality of running the business - the inability to accept constructive criticisms, which r essential in finetuning & improving one's business prospects. Failure to do so meant falling behind times in business.So for those of you who intend to buy things from them, be prepared for trouble ahead of you. Edited December 1, 2011 by edenstrauss Share this post Link to post Share on other sites
Terencetcw 0 Report post Posted November 29, 2011 Wow thanks for the heads up!If I encountered this kind of call guess what I"ll hang up coz I'm the one paying money to them Share this post Link to post Share on other sites
edenstrauss 3 Report post Posted November 30, 2011 Wow thanks for the heads up!If I encountered this kind of call guess what I"ll hang up coz I'm the one paying money to them Hv u bought ur flat already? Share this post Link to post Share on other sites
