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Drexter

Nice Study Table Chairs

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just to let you know all premade office funiture are made of conpressed wood.

if it's for the office it's ok not bad...

but personally for home i will ask my carpenter to make the tables because can cater to my needs and measurements...

as for chairs; it's still chairs at the end of the day unless you wanna buy those ergonomical chairs that costs a couple of thousands of dollars...

 

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Early this year, I decided to buy a leather high back director chair for my home use. I went to Focus TNL Office Concept and tried out a couple of chairs. I found one that was very comfortable but the friendly and helpful sales staff told me that it was made from PU leather so I had to give it a miss. She explained to me that they have only one model that is made from genuine leather and I bought it at $888 after the sales staff confirmed with their head office over the phone that it was made from genuine leather. The chair was delivered to my home and I used it for a few days. But I cannot help but noticed that my thighs felt sweaty after sitting on it for short while and it didn't pass the "finger nail test" which I should have done at the showroom when I first visited them. What is the finger nail test? If you press the edge of your finger nail into the real leather, it will leave a temporary finger nail mark until you massage it out. If it is not real leather, it will not leave a mark as soon as you lift up your finger nail.

I called Focus TNL Office Concept and spoke with their production supervisor (Susan) who then told me that it is actually Bonded leather. Their sales staff's English was not good and she had misunderstood my requirement so it is not really their fault. The production supervisor told me that they will take back the chair and give me another one that is made from genuine leather at no extra cost even though they are not obliged to do so. About 5 days later, they delivered the new chair to me and took back the first one. You can smell the leather when it arrived :D I called the production supervisor to thank her and she replied they value their customers greatly and will go the extra mile to keep their customers happy and satisfied. :good: They hardly made any profit from selling me this office chair as it is now a Full genuine leather chair because they had to source for the leather locally and it is a big high back leather chair so a lot of leather was used.

I also found out from doing my own research that there are very few genuine leather office chairs and even if they are made from genuine leather, it is only the seating portion that is made from genuine leather. The back, non seating and low contact areas are usually made with PU/Bonded/Synthetic leather or so I am very fortunate indeed that Focus TNL was so focused on providing superb after sales service in customizing the leather office chair for me which is a rarity nowadays :good:

This is not the end of the story by the way. About a month later, the knee tilt mechanism started to give out an irritating clicking sound each time I shift my bum or lean backwards. I called them up and they came the next day to replace the mechanism. Another month later, the problem came back and I called them and they came back to replace it again without any hesitation and complaints. Recently the problem came back yet again but by now I too paiseh to call them again so I went to the hardware shop to get a can of WD40 and spray all the contact points in the mechanism. The problem was resolved immediately so it seems that it is not a major issue all along. I called them up to inform them about it and they said they are aware of this issue and that it can be easily solved with WD40. I then asked them why they were willing to change the knee tilt mechanism when they were aware of the simple solution and they replied that they were worried that I may not be satisfied with the solution so they wanted to play it safe and replace the knee tilt mechanism even though it is costly to do so as they did damaged the knee tilt mechanism while removing it so they cannot recycle it. I could hardly believe my ears as I never come across such fantastic after sales customer service in my life :bow:

BUT, I suspect some of their staff are secretly working for their competitors. When I send out a letter of commendation/compliment to their Management via their main email and also telling them that I will be recommending my friends/clients to them, I received an email promoting Yoke office furniture days later. :blink: Have been receiving this email regularly ever since......Now backside itchy again and want to upgrade my chair but got to start saving up in order to purchase this ultimate leather office chair :dribble:

http://www.kingsgate.co.uk/index.php?main_page=product_info&cPath=1_11_32&products_id=131

 

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today i pass by to star furniture group selling this chair similar to picture below (2 color transparent and black color) for $68, offer only today. I saw a white study table with 2 drawer for $299. Any one bought from them before?

aerogel-ghost-chair-002.jpg

 

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just to let you know all premade office funiture are made of conpressed wood.

if it's for the office it's ok not bad...

but personally for home i will ask my carpenter to make the tables because can cater to my needs and measurements...

as for chairs; it's still chairs at the end of the day unless you wanna buy those ergonomical chairs that costs a couple of thousands of dollars...

which furniture shop can do custom study desk?

 

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which furniture shop can do custom study desk?

Actually, almost all the furniture shops can do custom study desk. It is only a matter of shopping around for the best prices.

 

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