Aden Fox 0 Report post Posted May 31, 2011 Has anyone bought their mattresses before? Personally I bought a bamboo charcoal mattress(single) around few months back. $800+I am kinda upset as I felt that it's sinking... even though 15 years warranty was promised...Just a question, do u guys use receipt as warranty? That's what the guy told me. =/ Share this post Link to post Share on other sites
SamTheMan 7 Report post Posted June 1, 2011 Has anyone bought their mattresses before? Personally I bought a bamboo charcoal mattress(single) around few months back. $800+I am kinda upset as I felt that it's sinking... even though 15 years warranty was promised...Just a question, do u guys use receipt as warranty? That's what the guy told me. =/If they honour the warranty I don't see the problem, have you called them? Share this post Link to post Share on other sites
Aden Fox 0 Report post Posted June 1, 2011 (edited) If they honour the warranty I don't see the problem, have you called them?No, because I am not confirm whether it is made in this shape. I really do FEEL it is sinking in. It has definitely gone softer on the body side than the leg side.=/ I'm thinking of observing a few more months. Another issue is the bed was made with a foam layer on top, so I'm doubting whether they warrant the sinking of the foam.Also, because I'm new at this, they did not give me the warranty card or something. They told me to just use the invoice as warranty. =/ Nothing regarding warranty was stated on the invoice. Is this how it works? Edited June 1, 2011 by Aden Share this post Link to post Share on other sites
navik 0 Report post Posted June 1, 2011 No harm calling them to check, you don't really have anything to lose. They'll probably send someone down to take a look at the mattress and advise you of your options better than we can.As for your receipt, better make a photocopy if its mean to serve as the warranty. Carbon ink don't last too long before fading Share this post Link to post Share on other sites
Aden Fox 0 Report post Posted June 1, 2011 No harm calling them to check, you don't really have anything to lose. They'll probably send someone down to take a look at the mattress and advise you of your options better than we can.As for your receipt, better make a photocopy if its mean to serve as the warranty. Carbon ink don't last too long before fadingI've checked with them already.They said that it is normal for the top layer foam to sink as it is to fit into our body contour. I have tried pressing down the bed to test the spring, it seems like what the salesperson said.Thank you for your advise ! I'll copy one now. =) Share this post Link to post Share on other sites
