Executive Living - Sofa

[Executiveliving 0]

Samtheman, so the bovine leather is actually buffalo leather? No wonder the term 'Bovine' leather is used instead of genuine Top Grain Cowhide Leather. Brazil leather? which tannery are they purchasing the leather from?? Tuscany. Google it, what Tuscany??

Hi Jeanius

You want to know which tannery we get our leather from so that you can buy from them and emulate what we are doing? By the way do you know where is tuscany?

[twins 0]

Hi EL,

I've finally found the time to drop by at the Expo to order my sofa. I was served by your colleague, Mr Richard, who I must say is very patient and certainly knows his products well. Due to some reasons, I did not order the L-shaped sofa but decided on a 3 seater with double powered recliner instead. My order also had some specific changes to the original design, which Richard noted in the s/o. However, at the point of issuing the s/o, I informed him that I could only confirm the colour later that night. I called him a couple of hours later to confirm the colour and he also agreed to include the leather cleaner on delivery as a sign of customer service. As these 2 information were not written in the s/o, should I be concern? Would you be able to follow-up on this to ensure there is no missing info in the order sheet? For the record, I ordered the sofa in the colour white (which strangely looks a little light brownish), and my sales order # is 20709.

Richard has scheduled for the sofa to be delivered on 9th Jan 2012 and I am certainly looking forward to it. As mentioned in my earlier post, looking at the way you have handled yourself and represented your company, I am confident that I will become one of your many happy customer. Hope I will not be disappointed.

Cheers,

Twins

Edited November 13, 2011 by twins

[Daveyap 0]

Samtheman, so the bovine leather is actually buffalo leather? No wonder the term 'Bovine' leather is used instead of genuine Top Grain Cowhide Leather. Brazil leather? which tannery are they purchasing the leather from?? Tuscany. Google it, what Tuscany??

As far as I know and especially after doing some in-depth research the last 2 years, there is no such thing as Tuscan or Tuscany Leather in the context of furniture sold in Singapore. Of course there is leather from Tuscany but only those genuine Made In Italy High End Furniture may occasionally contain some leather hides from Tuscany. It just does not make economic sense to use leather hides that originate from Tuscany in mid and low end leather furniture that are to be sold here in Singapore because consumers can't tell the difference and even if they are told that the leather is really from Tuscany, they are not prepared to pay the real price of Tuscan leather if they are buying low and mid end leather furniture. If I am a sofa manufacturer/retailer, I think I can get by with using leather from India & Pakistan. China does not have enough cows to satisfy their furniture factories so most of their leather is imported anyway. I got a leather jacket that I bought from the U.S that is made from Pakistani leather, really cannot make it

The best leathers are from Europe, period. One of the many reasons being their free ranging cattle are not herded and surrounded by barb wire like the U.S where so many fine leather hides are scarred by the extensive use of barb wire. Conclusion, don't bother trying to find out where the leather comes from unless you are paying top dollar for your leather furniture because every country import and export leather to and from each other.

[Daveyap 0]

Hi EL,

I've finally found the time to drop by at the Expo to order my sofa. I was served by your colleague, Mr Richard, who I must say is very patient and certainly knows his products well. Due to some reasons, I did not order the L-shaped sofa but decided on a 3 seater with double powered recliner instead. My order also had some specific changes to the original design, which Richard noted in the s/o. However, at the point of issuing the s/o, I informed him that I could only confirm the colour later that night. I called him a couple of hours later to confirm the colour and he also agreed to include the leather cleaner on delivery as a sign of customer service. As these 2 information were not written in the s/o, should I be concern? Would you be able to follow-up on this to ensure there is no missing info in the order sheet? For the record, I ordered the sofa in the colour white (which strangely looks a little light brownish), and my sales order # is 20709.

Richard has scheduled for the sofa to be delivered on 9th Jan 2012 and I am certainly looking forward to it. As mentioned in my earlier post, looking at the way you have handled yourself and represented your company, I am confident that I will become one of your many happy customer. Hope I will not be disappointed.

Cheers,

Twins

I don't think you will be disappointed with their after sales service too. Seems EL is very determined to use their after sales service as their main marketing/selling point. More power to them if they walk the talk.

[Jeanius 0]

Hi Jeanius

You want to know which tannery we get our leather from so that you can buy from them and emulate what we are doing? By the way do you know where is tuscany?

Hi EL

Don't give me all the bulls. I ask you several questions here but you have never reply and you just go on and on that we are jealous of your company. Any fools will know better after reading all the treads here. You are like a snake, slitering your way out from questions put to you.

Just answer all the questions if you have nothing to hide. Don't BS here.

You do not even have your own factory, so why talk about where you get your leather. As i said before, i am staying in KL, Puchong, you have said in one of your treads that your factory is in KL, i assume it is in Sungei Buloh, just put the address for all to see and i will go verify. Emulate you, you must be crazy.

[Jeanius 0]

Hi EL,

I've finally found the time to drop by at the Expo to order my sofa. I was served by your colleague, Mr Richard, who I must say is very patient and certainly knows his products well. Due to some reasons, I did not order the L-shaped sofa but decided on a 3 seater with double powered recliner instead. My order also had some specific changes to the original design, which Richard noted in the s/o. However, at the point of issuing the s/o, I informed him that I could only confirm the colour later that night. I called him a couple of hours later to confirm the colour and he also agreed to include the leather cleaner on delivery as a sign of customer service. As these 2 information were not written in the s/o, should I be concern? Would you be able to follow-up on this to ensure there is no missing info in the order sheet? For the record, I ordered the sofa in the colour white (which strangely looks a little light brownish), and my sales order # is 20709.

Richard has scheduled for the sofa to be delivered on 9th Jan 2012 and I am certainly looking forward to it. As mentioned in my earlier post, looking at the way you have handled yourself and represented your company, I am confident that I will become one of your many happy customer. Hope I will not be disappointed.

Cheers,

Twins

So Twins, after reading the treads here, you finally bought your settee. Congrats. Maybe you would like to share with consumers here about the warranty.

Edited November 14, 2011 by Jeanius

[Daveyap 0]

Hi EL

Don't give me all the bulls. I ask you several questions here but you have never reply and you just go on and on that we are jealous of your company. Any fools will know better after reading all the treads here. You are like a snake, slitering your way out from questions put to you.

Just answer all the questions if you have nothing to hide. Don't BS here.

You do not even have your own factory, so why talk about where you get your leather. As i said before, i am staying in KL, Puchong, you have said in one of your treads that your factory is in KL, i assume it is in Sungei Buloh, just put the address for all to see and i will go verify. Emulate you, you must be crazy.

Hey Jeanius, you are punching below the belt here, you know. As EL has an existing contract with an external and independently operated 3rd party factory to do OEM furniture, you cannot expect EL to divulge their 3rd party factory's name in here since it is not EL's own factory and they wouldn't want others to approach the 3rd party factory and obtain similar designs/goods and services.

[Jeanius 0]

Hey Jeanius, you are punching below the belt here, you know. As EL has an existing contract with an external and independently operated 3rd party factory to do OEM furniture, you cannot expect EL to divulge their 3rd party factory's name in here since it is not EL's own factory and they wouldn't want others to approach the 3rd party factory and obtain similar designs/goods and services.

Hi Dave, EL claimed that they have their own factory and buying their leather from 'Tuscany' / Brazil. I am a buyer and i want to give them more business if they are willing to OEM our designs with the 5 years warranty and it is not intended for Singapore market anyway.

As i am always in KL, i might want to visit their factory which EL claimed that they have here. I am sure they will want more business for their export business. I have not come across any factories giving 5 years warranty for leather upholstery, so it makes business sense to buy from them.

[SamTheMan 7]

Hey Jeanius, you are punching below the belt here, you know. As EL has an existing contract with an external and independently operated 3rd party factory to do OEM furniture, you cannot expect EL to divulge their 3rd party factory's name in here since it is not EL's own factory and they wouldn't want others to approach the 3rd party factory and obtain similar designs/goods and services.

Hi Dave,

EL gets their sofas from Zolano, it is posted on this thread. Anyway you will set Zolano's leather swatch displayed prominently in the showroom.

[Jeanius 0]

Hi Dave,

EL gets their sofas from Zolano, it is posted on this thread. Anyway you will set Zolano's leather swatch displayed prominently in the showroom.

Will check with Zolano here in KL, if they provide the 5 years warranty for leather upholstery.

[SamTheMan 7]

Hi Jeanius

You want to know which tannery we get our leather from so that you can buy from them and emulate what we are doing? By the way do you know where is tuscany?

Now that's just a silly comment. It is not as if Tanneries hide away from the world. It is not as if the leather you use are so unique that anybody has to buy from the same tannery as you do. Hang on! You don't buy hides you buy completed sofas.

Tuscany is a region in Italy. Tuscany Leather is a website that sells hand-crafted leather products. You just say Tuscan leather because it sounds good.

Some times you don't even know what you are saying doesn't make any sense. Asian sofa manufacturers do not buy hide from Italy, they may buy hides tanned by Italian tanneries in Asia.

Finally, you sell low-end sofas there's absolutely no need to use leather imported from Italy and there's no way you can use real imported leather and make any money. You are just insisting because you said it on your brochure and website and you cannot back down.

It like you use Legend Plate USA mechanisms when it is clearly stated on your sofas that they are from Leggett and Platt.

[Daveyap 0]

Hi Dave,

EL gets their sofas from Zolano, it is posted on this thread. Anyway you will set Zolano's leather swatch displayed prominently in the showroom.

Thanks for the enlightenment, sort of expose my laziness in not following closely with what is posted in this thread

[Daveyap 0]

Hi Dave, EL claimed that they have their own factory and buying their leather from 'Tuscany' / Brazil. I am a buyer and i want to give them more business if they are willing to OEM our designs with the 5 years warranty and it is not intended for Singapore market anyway.

As i am always in KL, i might want to visit their factory which EL claimed that they have here. I am sure they will want more business for their export business. I have not come across any factories giving 5 years warranty for leather upholstery, so it makes business sense to buy from them.

OK, it certainly does make absolute business sense for you to want to do business with EL since you operate in different markets and do not compete with each other for the same customers. Although EL doubts your sincerity and accused you of being a trouble maker, nevertheless, they should perhaps reveal the identity of their KL furniture factory once and for all since it is owned and operated by them and a furniture factory is supposed to be open to doing business with everyone who comes knocking on their door.

[tankenz 0]

Now that's just a silly comment. It is not as if Tanneries hide away from the world. It is not as if the leather you use are so unique that anybody has to buy from the same tannery as you do. Hang on! You don't buy hides you buy completed sofas.

Tuscany is a region in Italy. Tuscany Leather is a website that sells hand-crafted leather products. You just say Tuscan leather because it sounds good.

Some times you don't even know what you are saying doesn't make any sense. Asian sofa manufacturers do not buy hide from Italy, they may buy hides tanned by Italian tanneries in Asia.

Finally, you sell low-end sofas there's absolutely no need to use leather imported from Italy and there's no way you can use real imported leather and make any money. You are just insisting because you said it on your brochure and website and you cannot back down.

It like you use Legend Plate USA mechanisms when it is clearly stated on your sofas that they are from Leggett and Platt.

totally with samtheman . People whom like us been in this trade long enough knows exactly what he up to trying to turns and twist his words around . But we all know very sure what they selling in the pot. Anyway the prices they offer still consider reasonable (ONLY) , you pay for an apple you get an apple.. no such thing as you get a D24 durian for an apple price. Most consumer will fall into trap if they think they are really offering a top notch leather from italy at that kind of price ? Thats a joke !! If that the case we going to see many stores in singapore who sell italy products clsoing down very soon.

To be fair we don`t aim at EL since he been trying very hard to solve and provide service for his company and his customers,(thumbs up for him) sometimes its consumer themself makes a simple purchase to be so difficult .

Rules of furniture trade : You have a dollar , you get a dollars goods , don`t expect anything more .

[Daveyap 0]

Although most of EL's comments about their sofa has been deleted by the moderators as a form of advertising, luckily many forum members had quoted those comments in their replies so most of it had been preserved in this thread as the moderators left them alone. Anyway, my question to EL would be whether it made any business sense to use entry level "Tuscany (Italian) Leather and or Brazilian (South American) Leather in their mass market sofas. Does that mean your 4 factories (owned and operated by EL) in Malaysia use the entry level grade just so that you can proudly claimed that your sofas are made from Italian/South American Leather? So can I take it that it is just a marketing ploy even though mid-range leathers from India/Pakistan are comparable in quality to the entry level Italian/Brazilian leather?