Executive Living - Sofa

[Executiveliving 0]

Funny that you should raise the issue of timber here. Give you a hint, my company product is closely related to timber. HTL manages their own furniture factories. The point Jeanius and now I have been trying to make here is that they are not going to just simply shut down and run away with their customers money unlike $1 paid up capital companies. Your company is new, you want to stand out from your competitors by providing good customer service, good for you but we are just waiting to see you make good on your promises. Time is on our side, we just have to wait and wait.

Hi Dave

That is good that you know about timber, I understand that you and Jeanius is trying to rpotect the consumers, I wanted to rpotect the consumers as well, I believed you had seen that a lot of companies simply do not bother about their customers complaint after the sale is done. Over here at EL we take great care in our after sales service and you guys are not convince.

Please use a little bit of your neurons, there are bound to be quality issues and delivery issues in our trade, What is imortant is that when a customer has a complaint, their complaints are taken care of. I see no reason wht is there so much ninsense over here about our warranty when you guys do not even know what is written inside?

Maybe you can help me, you tell me when you issue warranty for your timber what does it says? in the first place do you warranty your timber? Or you just buy insurance? I dont know. Use logic, common sense, a lot of post here are redundant. I keep repeating myself and there the questions goes on and on and on. If you have doubts in us and I cannot convince you that is alright, but when you say or post something here please do it responsibly. However if you are out for trouble, I suggest you find something else. I will always make time for you and Jeanius.

[Executiveliving 0]

Dear EL,

The tilt mechanism at one of the headrests is not functioning.

I was informed that your guys will coming over within a week for the issue above,pls have them look into this as well.

Thanks.

Hi Whisky

I seek your understanding, this week is a long weekend. YOu do not have to worry we will follow up with your feedback and do the neccessary rectifications for you. Most likely your sofa is damaged during delivery, I will investigate the matter, I apologise that you have to spent a little bit of time to stay at home while the packing and unpacking goes on.

[Daveyap 0]

Hi Dave

That is good that you know about timber, I understand that you and Jeanius is trying to rpotect the consumers, I wanted to rpotect the consumers as well, I believed you had seen that a lot of companies simply do not bother about their customers complaint after the sale is done. Over here at EL we take great care in our after sales service and you guys are not convince.

Please use a little bit of your neurons, there are bound to be quality issues and delivery issues in our trade, What is imortant is that when a customer has a complaint, their complaints are taken care of. I see no reason wht is there so much ninsense over here about our warranty when you guys do not even know what is written inside?

Maybe you can help me, you tell me when you issue warranty for your timber what does it says? in the first place do you warranty your timber? Or you just buy insurance? I dont know. Use logic, common sense, a lot of post here are redundant. I keep repeating myself and there the questions goes on and on and on. If you have doubts in us and I cannot convince you that is alright, but when you say or post something here please do it responsibly. However if you are out for trouble, I suggest you find something else. I will always make time for you and Jeanius.

I also find the postings here getting to be a little redundant and tiresome. Hence, my earlier comments that we just have to wait and see the final outcome. We don't issue warranty for our timber related products because our customers don't care about warranty as the warranty is only good when the company is still alive. They only require numerous test and quality certifications like ISO and PSB Certification etc etc from us because these are the only warranties that they would recognize. Business to Business dealings is not quite the same as Business to Consumer dealings. Everything is all written in black and white, any verbal assurances is only taken at face value as it is deemed as bird talk.

[Executiveliving 0]

Well, with this kind of defects from loose tread to punture holes and faulty mechanism upon delivery, consumers should be happy that there is an EL representative here to make appointments for servicing. Indeed they will need extraordinary customer service (like what Dave says) down the road. These are just the reported ones who post here, what about those who do not know about this forum.

EL, just send me the address anytime, i am in Puchong, so it is very convenient for me to pop by your factory in Sungei Buloh.

Hi Jeanius

Those who do not know about this forum has our hotline to call, Defects are sometimes unforeseeable, inevitable, when it happens we rectify, I think most customers dont have a problem for that.

How did you know that our factories are in sungei buloh? Always trying to act smart.Pathetic fellow

[Executiveliving 0]

I also find the postings here getting to be a little redundant and tiresome. Hence, my earlier comments that we just have to wait and see the final outcome. We don't issue warranty for our timber related products because our customers don't care about warranty as the warranty is only good when the company is still alive. They only require numerous test and quality certifications like ISO and PSB Certification etc etc from us because these are the only warranties that they would recognize. Business to Business dealings is not quite the same as Business to Consumer dealings. Everything is all written in black and white, any verbal assurances is only taken at face value as it is deemed as bird talk.

Hi Dave

I agree with you, verbal warranty are all bird talk, and that is what I am trying to say, finally you realise that we are all doing birdy talk over here. That is the reason why we have terms written in black and white. As Jeanius was saying, what happens when the company folded? The warranty will deemed useless and void but then again wno wants to set up a company put in so much effort here and there and wanted to see the company fade and die?

Finally you understand my friend. Companies like Lehman bros come and go, what is HTL compared to them? I am not saying that they are no good but if you were to think so much about what will happen to a compnay when it folded then I think you will have a difficult time trying to stay alive. To have a discerning mind is good but when you have a suspicious mind then I think its not good for your health.

Our customers are a discerning group, to them , buying from us is based on the quality products, resonable pricing and good after sales service. They dont worry about whether EL is going to last or rather outlive our 5 year warranty. However I know that if I were to betray their trust for just once, they will not come back to me again. Its just as simple as that. Do you think I want to betray their trust? I wouldnt want to trade the world for it.

[Executiveliving 0]

at least you got a means of seeking help....better then my sofa purchase 2 years back......after 1.5 years, shop (not EL) no longer around, so can't even get my peeling sofa fixed....now i only go for companies with good track records.....

Hi Folwer

If you do not want your sofa to peel after say 3 years, what I suggest is that you pay more to get a quality sofa instead of one which is in bonded leather. Companies with good track record cannot prevent peeling if they were to see you a bonded leather sofa. What do you think?

[Executiveliving 0]

I was referred to this forum by their salesman at the time of purchase.

Win win situation ? I dont know how I can win when I have to take the trouble to bring up this matter and co-ordinating the subsequent follow ups. I'd rather receive one problem free so that I just sit back and enjoy my whisky.

Fortunate ? With timeshare, renovation contractors and furniture forming the bulk of complaints handled by CASE, you may be right by classifying my situation as "fortunate" but the outcome remains to be seen.

Hi Whisky

Thank you for your trust in us. I can say that this is really an unfortunate incident. However, you can be assure that you will be enjoying your whisky very soon.

[Executiveliving 0]

Why do you need to put yourself down and put your boss up on the pedestal just because you were made a partner recently? What if he is really indeed what others have been saying about him, wouldn't that make you look really bad in the eyes of everyone in here given that you said you are so much more inferior to him? Steve Jobs may be so much more richer, smarter and capable than me but he is so very much dead and I am so very much alive. Every person has his value and place in society, kudos to you for wanting to defend your boss but no need for you to lower your own dignity just to repay a favour.

Hi Jeanius

I can see what kind of person you are, by praising somebody, you are actually bring yourself up, those that are objective enough knows that by maligning others one reveals their character.

I am being modest by saying that I am inferior to him which I think that is the reason why he is the boss and not me. No words can describe your arrogance, that you have the chhek to compare yourself with Steve Jobs. No doubt he is dead, he is remember by millions all over the world, what about you? You are very much alive who cares if you are dead or alive? Who will feel the pain when you are dead?

Your values in this world are for all to see in this forum, nonsense after nonsense. Cant beat us openly, you chose to make issues over here. Again I am telling you my friend, I will make time for you. Therefore, please feel free to post more, let me see how much nonsense you can generate over here.

[Executiveliving 0]

Dave, we can all see that he do not know what we are trying to say here.

1) When you use bovine leather, i ask what animal is it, yes, it could be cow, but then, we will use the word 'cowhide leather' instead of bovine leather.

2) I did not mention about that your boss whom you feel you are more inferior is the director of century, did i. People in the industry knows what's going on, we are here so consumers can judge for themselves whom they want to do business with.

3) Yes. Me, dave and samtheman was wondering does the 5 years warranty covers the leather uphostery, which you said it does and we were asking if the terms & conditions written void this. You are the one who is being so protective about it that cause this ruckus that make us suspicious of your company's operation model. I have never said that you are lying, we said it is quite unbeliveable and kudos to your company for offering that.

4) We are just sharing with members here about what we know about the furniture industry and leathers, is that a problem with you and your company.

Now you want to haul me in court, base on what?? You are acting in a way that put you and your company in a very bad light here. You are so patetic and naive.

To us, you are just another patetic Salesman doing part customer service and promoting your company products with a little knowledge on leathers.

As i say, that shows what ethics you have here. Read up on your own postings and see what i mean. You are the one who is underating the forummers here with your interpretation of leather based on your own assumption rather then googling to find out.

Hi Jeanius

1st you are trying to be Queen's counsel, playing word for word. Bovine means cow as well, there is no dispute here, you make it as though we uses other leather instead of cow/cattle leather, you try to mislead our consumers by playing around with our words.

2nd, you Dave and Sam are being awed into disbelieve that we actually covers 5 year surface warranty bound by terms that is claerly written on it. Your company are unable to provide that because you are too profit oriented. I think our customers are not stupid, we cannot give and void the warranty at the same time, only idiots will try to do this and it takes an idiot to think in that way.

3rd, you were saying that Alvin Ong does not have intergrity based on your past experience with Century which I see no lonkage between him and Century. The issue should not even have to appear over here as our topic is based on EL business model and warranty. I do not know why you keep on braying on this.

Lastly, I am no expert in leather, you are one of the "best leather expert over here", happy? I am just doing what I am suppose to do as my part in the company and taking care of our customers as well as taking good care of people like you who rattles nonsense. Everyone is doing sales everyday, you try to convince people to see it your way but I think you fail, If you think that I am sales man so be it. I am not going to argue anything that concerns me. I am only concern about EL's customers in this forum and of course once again cocern about people like you. Hope to hear from you soon.

Edited November 7, 2011 by Executiveliving

[folwer 0]

Hi Folwer

If you do not want your sofa to peel after say 3 years, what I suggest is that you pay more to get a quality sofa instead of one which is in bonded leather. Companies with good track record cannot prevent peeling if they were to see you a bonded leather sofa. What do you think?

Yeap, that is why after my experience, I decide to only go for company that has been around for at least 5 years....reputation of the company via their track record over the years is a much safer bet then any promises made....

[Executiveliving 0]

You don't know my trade at all. I supply a very critical component in the supply chain for many industries. I am not allowed to delay delivery even for one day or else I have to pay compensation. That is why I have to keep ready stocks for my customers and do Just In Time Delivery. Failure to the Deliver is not an Option for me. I can provide all the excuses I want to my customers but I still got to compensate them for the delay which can run into the tens of thousands per order. You do not need to get personal with me here, I am just pointing out the fact that you are just another furniture retailer who is trying to outshine your competitors, good for you if you succeed but no surprises if you run into the same sort of problem plaguing your industry.

Hi Dave

I think you are thinking that I am getting personal with you but I dont, what I am trying to tell you is that you do not assume, if you think you dont know, ask and I will provide you with all the answers you needed about Executive Living. We do thing sdifferently. You are in a trading business, we have to make parallel comparison. I believed if you were in our trade you will not be so confident as to stock up all your products with different colours, orientation and grades of leather.

In bona fide business, we do not try to outshine our competitors, we out do them, we value add our products with prompt after sale service. we follow up and rectify feedbacks. If EL is not doing well and not to what we promise we will be like other retailers down the thread. Which I strogly believe you will go for EL rather than with them.

Despite the fact that we are so pro active, we get criticism from people like you. Jeanisus; case I understand. his business is greatly affected though he cliamed that he is in a different league, which I doubt so because competitors in different league do not even bother to read the forum, their products, image and marketing strategy speaks for itself. I do not see any one from Da vinci, Natuzzi or Q square writing and replying to people over here. Much less trying to undermined our abilities over here.

As for you, you are in a different trade and yet you showed so much concern about the way we execute things which I think is good for you. However it will be much better to give us the benefit of doubt and waith for 5 years. Along the way there will be feedbacks good and bad about us then you can gauge. I do not allow plague to be infested in EL. As I mentioned you dont understand what our warranty terms covers, therefore again, please do not assume that it says 'If your leather is damage we change it for you.' It has to be bona fide cases that we rectify for them. That is the reason I say you are naive. Which I think I am not wrong.

[Executiveliving 0]

Yeap, that is why after my experience, I decide to only go for company that has been around for at least 5 years....reputation of the company via their track record over the years is a much safer bet then any promises made....

Hi folwer

That is a good deciding factor before you commit on your purchase, there is why I am facing a lot of **** here just because EL is just 1 year old. Like what sam says, he would like to press the fast forward button to a few years later, I share the same sentiments as him.

[Executiveliving 0]

Good to know EL make good on their promise for this customer. By the way, did your boss apologize for being rude to this customer?

I hate to say this, but I think its just one sided story, my boss was never rude to the customer. Nevertheless, they were happy with the product and paid up for it.

Edited November 7, 2011 by Executiveliving

[SamTheMan 7]

Hi Dave

I think you are thinking that I am getting personal with you but I dont, what I am trying to tell you is that you do not assume, if you think you dont know, ask and I will provide you with all the answers you needed about Executive Living. We do thing sdifferently. You are in a trading business, we have to make parallel comparison. I believed if you were in our trade you will not be so confident as to stock up all your products with different colours, orientation and grades of leather.

In bona fide business, we do not try to outshine our competitors, we out do them, we value add our products with prompt after sale service. we follow up and rectify feedbacks. If EL is not doing well and not to what we promise we will be like other retailers down the thread. Which I strogly believe you will go for EL rather than with them.

Despite the fact that we are so pro active, we get criticism from people like you. Jeanisus; case I understand. his business is greatly affected though he cliamed that he is in a different league, which I doubt so because competitors in different league do not even bother to read the forum, their products, image and marketing strategy speaks for itself. I do not see any one from Da vinci, Natuzzi or Q square writing and replying to people over here. Much less trying to undermined our abilities over here.

As for you, you are in a different trade and yet you showed so much concern about the way we execute things which I think is good for you. However it will be much better to give us the benefit of doubt and waith for 5 years. Along the way there will be feedbacks good and bad about us then you can gauge. I do not allow plague to be infested in EL. As I mentioned you dont understand what our warranty terms covers, therefore again, please do not assume that it says 'If your leather is damage we change it for you.' It has to be bona fide cases that we rectify for them. That is the reason I say you are naive. Which I think I am not wrong.

The people that can afford Natuzzi and QSquare probably don't even read this forum.

[Executiveliving 0]

The people that can afford Natuzzi and QSquare probably don't even read this forum.

Hi Sam

That is why we dont see them here.