Executive Living - Sofa

[folwer 0]

Hi folwer

Thank you for your encouragement, we do not leave our customers in lurch, those premium sofas do not offer surface warranty, by the way, our sofas are not from Italy, they are from Malaysia, and over here in Singapore, we have a workshop and a logistic centre to serve all our clients' needs.

Hi el, don't get me wrong. For my case, it was actually because of the claim of the five year warranty that we went with another company. Maybe it's the way the sales present his pitch or the mood of the day.....but I do find the claim too unbelievable which was why I walked away.

Just a liitle feedback....not all customer will jump in if the deal looks too good to be true

Edited November 2, 2011 by folwer

[Jeanius 0]

Hi Sam

Thank you for your information, I appreciate that. I was just wondering, what has it got to do with leather and warranty cards.

It's got to do with the integrity of a company.

Edited November 2, 2011 by Jeanius

[Jeanius 0]

Hi Jeanius

I do not understand the term, " I am a buyer for leather sofas " maybe you can elaborate on that so that we can comprehend what you are tryng to put across to our fellow forummers. Till now, nobody has any problem with our 5 year warranty until you came out with some disagreement. You did that based on the fact that nobody gives 5 year surface warranty, only EL does, that makes you unhappy because you cannot do that for your own company. You had customers who visited you shop and because of your pricing and lack of warranty irates you so much that you wanted to cast doubts among those who supported us and those who wanted to support us.

Your motive is to put EL in a bad light merely by disputing our leather and warranty terms which you do not even know what is stated inside. You based on your assumption and you start to ratter non stop like a headless fly with no sense of direction. That is the reason why I say that your business is greatly affected by Executive Living and that is the reason why you are feeling so bitter about it.

In your posting, you claimed that you are in a different league, I agree and I can confidently say that you are definity not in the same league as EL, your league is somewhere much lower where you are still displaying sofas made from PU, PVC and bonded leather. Plesae correct me if I am wrong, I hope to hear from you soon.

Read what fowler has to say. I am posting here just because a few of us here wants to raise the standard of the furniture industry and hopefully the consumers reading the forum gain more knowledge about the subject matter.

I am a buyer and if you do not understand that, then i can't help you. I have been to Malaysia, China and Italian sofa factories and through these visits. i gain knowledge on the subject of leather upholstery and i 'google' it to find out more so that i make the right decisions. Our business is not affected by companies like yours, and in actual fact, we gain through it.

I wish you and your company well so as to substain and able to serve and honoured your customers through the warranty period issued.

[Executiveliving 0]

Hi fowler

You as a customer has the rights if you do not believe something which is too good to be true, it really have depends on what kind of warranty terms the company offers. In el, we do not promise the stars and the moon. All our customers are presented with the warranty card before the deal is seal. I mean, non of our customer have a problem with our warranty until my friend starts to make an issue outta it.

[Jeanius 0]

As promised, i will make your thread number one in this forum.

Warranty Card is a BIG issue, EL representative. A warranty card forms the basis of a business contract which a company shall honoured should sometimes unforseen happens. This is no small matter if consumers are spending thousands of dollars of their hard earned money on products everyday.

I think most will agree with me here. Thanks.

[Executiveliving 0]

Read what fowler has to say. I am posting here just because a few of us here wants to raise the standard of the furniture industry and hopefully the consumers reading the forum gain more knowledge about the subject matter.

I am a buyer and if you do not understand that, then i can't help you. I have been to Malaysia, China and Italian sofa factories and through these visits. i gain knowledge on the subject of leather upholstery and i 'google' it to find out more so that i make the right decisions. Our business is not affected by companies like yours, and in actual fact, we gain through it.

I wish you and your company well so as to substain and able to serve and honoured your customers through the warranty period issued.

Hi Jeanius

You are a buyer of sofa, does that mean you are the purchaser for your company? In other words, you decide the products you think it suits your company and because of that you cannot reveal your company's name.

In EL we are raising the standard of the furniture industry, what is the big hooha about 5 year warranty? I cannot please everybody, but what I can say is that I will not leave my customers in lurch. They will be getting what they paid for, including the 5 year warranty. I do not know what do you have in mind on our 5 year warranty with terms. When you dont even know what they are how can you comment? assumptions? presumptions? or what? you have psychic powers? Which companies issue warranty cards without terms? All I can say that its a very comprehensive coverage. Do you have a problem with that?

I can assure you one thing which I can confidently say. Our customers bought sofa from us is because of our set up, product design, pricing factor and ultimately our service standards. The warranty is the last thing on their mind. How I wish we could just close a deal simply by dishing out the warranty cards. Your overly suspicious mind is making a fool out of you.

May I know if folwer likes our sofa and the price is right and he refuse to buy it just because we offer a 5 year warranty? Does that mean that he will be looking for a company which doesnt offer warranty at all, bad customer service and the design and pricing are not right for him? No, there are many factors why he is not our customer. But that doesnt mean he wont be our customer? Maybe some years later he will be one of our customer again. That is why I say you have to look beyond things as they are. I think you as a veteran in this trade for more than a decade should have more knowledge than me.

Lastly, maybe you would like to share with me how your company leverage from Executive Living business model? When you say something, please substantiate it with facts, figures, logic or metaphors. If not you are just making noise over here. By the way do you know what is the definition of Noise?

[Executiveliving 0]

As promised, i will make your thread number one in this forum.

Warranty Card is a BIG issue, EL representative. A warranty card forms the basis of a business contract which a company shall honoured should sometimes unforseen happens. This is no small matter if consumers are spending thousands of dollars of their hard earned money on products everyday.

I think most will agree with me here. Thanks.

Hi Jeanius

Thank you very much, I appreciate that and I hope you stick to your promised. I would like to see EL's thread in top 5 places everyday. If you can maintain it for 3 months, kudos to you. Like I mentioned earlier on, I will make time for you.

Let me tell you something, a warranty card is not the basis of a business contract, the basis of a business contract are goods deliverable, of the right colour, size, model and quality with an agreed price. Warranty cards are a form of assurance from seller to buyer, its the basis of good after sales service. As consumers they want a peace of mind after spending on something they liked as well as the trust given to the company.

The tax invoice is a form of contract, its states the payment terms, items sold. The warranty card is issue after the goods has been delivered. You tell me, contract first or deliver first?

From what you have written above clearly shows the kind of depth you have in business. I am sure that you are not somebody who is running the company that you mentioned. However I do hope that you are the one running it because I will have one less credible opponent in this trade.

No doubt most of them agree with you but trust me, they wont want to purchase anything that is not value for money. It has got nothing to do with warranty, warranty cards are to value add the products.

I think you succeeded in something. I think I am teaching you too much things over here. I hope you learn well though.

Edited November 2, 2011 by Executiveliving

[Executiveliving 0]

Hi el, don't get me wrong. For my case, it was actually because of the claim of the five year warranty that we went with another company. Maybe it's the way the sales present his pitch or the mood of the day.....but I do find the claim too unbelievable which was why I walked away.

Just a liitle feedback....not all customer will jump in if the deal looks too good to be true

Hi folwer

I think there are many factors which results in your decision to walk away from us. Your doubts in our 5 year warranty is just one of them and I believe its not one of the decisive factor. The main reason that you walked away is that you dont really fancy our sofa sets, or that the pricing might not be right for you. I believe if you do really like our sofa sets, coupled with what you read over here in the forum and if the price is right, you will be part of our family.

I would like to say something about your last statement ...not all customer will jump in if the deal looks too good to be true.

I think there is a misunderstanding here, we are selling sofa at reasonable price and not super low prices that you can barely imagine, we do not sell warranty cards, I dont understand what you meant by saying that the deal is too good to be true? Do you mean that for half leather sofa selling at 2k plus is too good to be true for you?

Nevertheless, I hope that one day, sometime, Executive Living will have the privilege of having you as one of our customer.

What I wrote over here is just my experience as a consumer mindset and my assumptions as I cannot read your mind. I might be wrong.

Edited November 2, 2011 by Executiveliving

[folwer 0]

Haha, I wasn't looking at the discount model ....this was about a month back, where you ave a l-shaped full top grain sofa (or so claimed) at 7k......I was seirouly taken aback by the claims made by your sales guy and coupled with the fact that the company was quite new.....

In the end, I got mine from a heavyliy discounted Italian sofa and it was surprisingly a few dollars cheaper....you might says it's not worth because it come with limited warranty, but to me, it was from a shop that has been selling sofas for a decade,, so I know at least the offer is real...

[SamTheMan 7]

Hi Sam

Thank you for your information, I appreciate that. I was just wondering, what has it got to do with leather and warranty cards.

Hi EL,

As I mentioned it has nothing to do with warranty, Jeanius should not have brought up the fact the Alvin Ong is known as Wu Ta Lang in the context of the warranty card.

[SamTheMan 7]

Hi Sam

You are very right in this case, I am sure you understand that a warranty doesnt cover negligence or abuse. A leather sofa, if maintained and used properly could easily last 5 years. When a defect is being reported, we will send our maintainence team to go for inspection. If its by nature wear and tear we will rectify the defects.

I am sure you understand that we have the means to determine if its a bona fide defects. By the way, everything is written clearly in the warranty card itself and our customers understand that. We do not have to argue our way through, in some cases, we do things out of goodwill.

In fact its quite pointless discussing about the warranty here because many of you do not know what does our warranty covers and I am not revealing its contents over here. There are somebody out there who assume things about our warranty and tries to discredit us. As I mentioned, I would like to fast forward it to 5 years later and by then one will know if what we are saying is just a fallacy.

Wow again, you will rectify wear and tear,simply amazing.

[SamTheMan 7]

Samtheman

My apologise. I am just trying ....., arh.... i am sure you know.

We all know, the gentleman is well known, he's probably the best furniture salesperson I have ever met. Can talk the birds out of the trees kind.

[Executiveliving 0]

Wow again, you will rectify wear and tear,simply amazing.

Hi sam

It seems that you are not convince that we will rectify the defects for at least 5 years. In fact we will go beyond that 5 year if the overall conditions allow us to do that.

Look, try as I might I will talk about this warranty thing again.

Our warranty on leather comes with terms that are clearly written out onthe warranty card itself, it doesn't says," if you leather is damaged come look for us and we will change it for you"

That is why there are misconception over here in regards of our warranty. You are Sam, you should know better. We valued add our products with a 5 year warranty that is comprehensive enough to let our customers have a peace of mind.

Of all people, you should know that there isn't any grounds for discussion on our warranty because none of you here knows what is written on it. I always thought that you are very objective in your dealings over here.

I mentioned before, anyone who tries to make baseless accusations about EL, I vowed to defend it tooth and nail.

[Executiveliving 0]

We all know, the gentleman is well known, he's probably the best furniture salesperson I have ever met. Can talk the birds out of the trees kind.

Hi sam

So you have met him, so have your bird been talked out of it's tree?

[sooks 0]

03Nov Update: EL called yesterday evening regarding my L-sofa that might have "insect/worm" infectation in the wooden frame. EL assured me that the L-sofa is under warranty and they will replace the centre piece(where 'saw dust' accumulation is seen). That's very assuring for a consumer like me to know that EL is taking action. The replacement will be carried out next week. Till then, my stress level has dropped.