Xclusive Home Furniture @ Kallang

[Kel13 0]

I was served by salesperson too and he indeed sounds sincere and explained a lot of stuff. I received my stuff without much issue even though I paid 100% on the spot.

However I do not believe he dun do retail as he always seem to be at the shop lol

Thanks for your reply Fortunecat!

[fortunecat 0]

I just made a 30% deposit with X'clusive today for a sofa set!

The sales person was very patient explaining to me for more than an hour and I think he was very sincere so I decided to purchase the sofa set which was exactly the same set which I saw at expo a few days ago.

I was served by him too and he indeed sounds sincere and explained a lot of stuff. I received my stuff without much issue even though I paid 100% on the spot.

However I do not believe he dun do retail as he always seem to be at the shop lol

Edited August 21, 2012 by fortunecat

[Kel13 0]

I just made a 30% deposit with X'clusive today for a sofa set!

The sales person was very patient explaining to me for more than an hour and I think he was very sincere so I decided to purchase the sofa set which was exactly the same set which I saw at expo a few days ago.

Edited August 21, 2012 by Kel13

[fortunecat 0]

Do u all pay in full? Abit worried now.

i paid in full because want to meet some min sum for a credit card promotion, though not recommended unless necessary.

received my stuff in good condition and on time, except a mattress which was delayed a few days.

[dawnhosg 0]

Do u all pay in full? Abit worried now.

[leogirlsally 0]

Recently I have a bad experience with X'clusive Home @ Jurong East. Order a Marble Dining Table in May 2011 and finally arranged for delivery on 3rd April 2012. So I took a Half day leave to wait for the delivery which is 4-6pm. When my dining table finally arrived, the delivery guys then found out that the metal frame was of different design with the Table legs, their logistics had make a mistake. So next day, they delivered again with the correct frame and of cos I have to take another half day leave to wait for the delivery. When the guys have assembled all the metal frames and legs, I noticed there is a missing screw in one of the legs. The China delivery guy explained to me that this is "Normal" to have missing screws. I was shock at first and though that ok..since he said tat I don't want to argue with him ..so they went on next to unwrap the main component which is the Marble Top. Two guys carried the Marble out and when they tried to lift up the marble..it suddenly broke into half..They said there was already a crack on the marble hence spilt into half. They told me they will check whether there is any stock in their warehouse and will contact me asap. But till now, nobody from X'clusive Home has yet to contact me and explain to me what is the status of my dining table. I am trying to get back my deposit base on the reasons, 1stly, I have doubts on the quality of the Marble top and 2ndly, is their Logistics. Miscommunication and also the two delivery guys look so inexperience and one even dare to told me tat missing screw is normal.

Edited April 5, 2012 by leogirlsally

[Eagle26 0]

Was thinking of getting a sofa ,dinning table and chair and coffee table from x'clusive ,anyone can give anymore feedback about the quality of their furniture?really like their design.thanks

Hi, the store looks very glamerous, bt their products can not make it......had a very bad exprience buying my L.shape sofa n coffee table. Wen they deliver I didn't check the stuff. After a few days I realize there were scratchs on my coffee table,n my sofa have pimples. I called the sales girl,she said she will sent her Warehse guy to check.I wait wait wait 1 month wen. Then I call her again,all the excuses ,she agreed she change a new set,even without seeing the products.....waited another 2weeks+. Sofa came in ,also the same problem,pimples. Pimples meaning if I rub it ,it peels off.....coffee table never cme....call again.....sorry the guys forget ur coffee table.....about the sofa she said it's a new set. I said Yes it's new but still have pimples...took pictures n emailed to her....then no sound till I have to call every now n then..after another week then came coffee table for exchanging...new table but the stainless steel still had scratches....I called her again n again wen on leave la off la balabalabala. ,wen got her I gave her my peace of mind.....she said will give discount after talking to h boss....I told I don't wan the discount,I paid 2.5k....ur products don't have quality, pls cme n take back your stuff n make a full refund. She ask her manager to visit n rectify the problem.he came after another 2weeks, explained to him n he changed another new coffee table n sofa wise he remove all the pimples n dye the places again.....still can't accept bt jus gave up n stack with it.....cas the sofa was jus nice for my living room....ask about the sale girl ,she no more with us...... it all took about 3 to 4 months.....

After eight months jus happen to visit the jurng branch,was looking for dinning table which was the last item I haven't buy for my house...saw a dinning set which was very attractive n got my attention. Another sales girl.......talk talk talk....I told her my experience with exclusive n not going to buy anything....jus came to see design.....bt she promise me here not like that la ,we take care of customers la balabalabala......so since I liked the dinning set very much ,told myself give another try la.....stupid of me ........1)delivery came,wrong colour. 2)the next day,another delivery to change ,the marble table had a scratch.3)the guys wen to change the same day n came,the marble had a chip.4)after a week ,came a new set ,the marble ok ,bt the wood below warp......n the chairs start to peel off..... Enough is enough....no more patience.....told the salesgirl I don't wan the set.....she came down with her lady manager....saw n took pictures .....n best part the table came from PRC......she said will change a set from a new shipment , I said no ,pls take ur stuff back......n refund me ....told her about the quality of their products are very lousy......but the prices u see very high end .....nice design nice to see......bt lousy stuffs..........my dining set cost me 1.5k.

[Vjazz 0]

Was thinking of getting a sofa ,dinning table and chair and coffee table from x'clusive ,anyone can give anymore feedback about the quality of their furniture?really like their design.thanks

[SianSian 0]

I better re consider

Edited December 28, 2011 by SianSian

[mark.low 0]

So it took them 3 months to deliver? Glad that everything works out for you in the end. At least they take the effort to make things right for you. I agree with you. Hiccups happen all the time. And we get whatever we pay for. Just don't expect too much if we are not paying for the price. hahaha... man, i hope mine deliver on time. I will update later when I get my goods. Anyone else, please feel free to share your experience. Thanks

Me and my wife did our furniture shopping alot ealier than we should :cX

[Chandra 0]

First delivery was about 3 weeks ago, however, the bench that was delivered had a "styroform stain" imprinted on it that cannot be removed. Told them to bring back for replacement. Coffee table that i purchased had a door that juts out when closed. The "Phantom Chair" that i bought had some small stains on it but those are easily cleaned off.

2 weeks later when they redelivered the bench, the delivery people realigned the door of the coffee table and it doesn't juts out anymore. The 2nd bench they delivered was free from defect.

Overall, me and my wife are happy with the quality of their products, given their price. Could have been a better experience if everything went smoothly during the first delivery but well, i think hiccups are unavoidable in life.

So it took them 3 months to deliver? Glad that everything works out for you in the end. At least they take the effort to make things right for you. I agree with you. Hiccups happen all the time. And we get whatever we pay for. Just don't expect too much if we are not paying for the price. hahaha... man, i hope mine deliver on time. I will update later when I get my goods. Anyone else, please feel free to share your experience. Thanks

[mark.low 0]

Bro, any update on the delivery? And what did you get? Thanks

First delivery was about 3 weeks ago, however, the bench that was delivered had a "styroform stain" imprinted on it that cannot be removed. Told them to bring back for replacement. Coffee table that i purchased had a door that juts out when closed. The "Phantom Chair" that i bought had some small stains on it but those are easily cleaned off.

2 weeks later when they redelivered the bench, the delivery people realigned the door of the coffee table and it doesn't juts out anymore. The 2nd bench they delivered was free from defect.

Overall, me and my wife are happy with the quality of their products, given their price. Could have been a better experience if everything went smoothly during the first delivery but well, i think hiccups are unavoidable in life.

[vex 0]

bad service attitude should not be condoned.but we also have to understand that as consumers, we buy furniture once in a few years, but for the furniture salesman, they deal with customers everyday. so while the cusstomers will be very careful with their purchase decisons, sales people are usually less patient. hence the conflicting expectations.

Edited August 16, 2011 by vex

[Chandra 0]

hi,

i just bought a trudle bed and sofa from them at kallang. Not sure how's the material is like but me and my partner love the sofa <img src="http://www.renotalk.com/forum/public/style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid="" border="0" alt="smile.gif" /> its comes with hte slide in and out mechanism (hidden L seat)

<!--quoteo(post=622034:date=Mar 24 2011, 02:39 PM:name=Synace)--><div class='quotetop'>QUOTE (Synace @ Mar 24 2011, 02:39 PM) <a href="index.php?act=findpost&pid=622034"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Went to Xclusive in Jurong branch. Individual item selling price is expensive, but if you pick a few items & ask for discount, the package price can be quite competitive.

Personally have not dealt with them yet, still searching around...

Any good recommendation on living room set?<!--QuoteEnd--></div><!--QuoteEEnd-->

SNG, how is the sofa? Any comment about the product and delivery?

I just purchased a L-shape sofa with that in and out mechanism last week. The delivery won't be until end of October. I am expecting delay but I just hope the sofa comes in good condition. So anyone else who have had any experience with Xclusive Home, please share your experience. Thanks a lot!

[Chandra 0]

Got a couple of items from them last month but delivery is not done yet coz place is not ready yet, they do have some "replica" pieces which are pretty interesting.

Bro, any update on the delivery? And what did you get? Thanks