May_dream1 14 Report post Posted January 7, 2012 What kind of bugs?? Just few months already full of bugs?? Share this post Link to post Share on other sites
idealistic 0 Report post Posted January 9, 2012 (edited) What kind of bugs?? Just few months already full of bugs??Yup! Even they are unable to identify what kind of bug it is.But the source is confirmed from the sofa.A brief summary of what happened:Oct/Nov 11: Noticed some kind of bugs keep appearing on the sofa especially the back rest. Size similar to ants and in white colour. Massive cleaning of sofa is of no help.Anyone has any knowledge on such bugs:10 Dec 11: Approached Cellini where we bought it from, giving them sample of the bugs caught.13 Dec 11: They called the next working day and offer to change a brand new sofa as replacement with options to deliver and collect the infested sofa or collect the infested sofa and send us a temporary sofa.We choose to get them to collect the sofa first as we are afraid it will apread to other furniture. But did not take up the offer for temp sofa.29 Dec 11: Initial scheduled date for delivery and was changed to 31 Dec 1131 Dec 11: Delivery made on time. BUT IT IS NOT A BRAND NEW SOFA. IT IS OUR ORIGINAL SOFA. We can recognise our sofa and really stormed on that day as we never expect CELLINI to do that. It did came across our mind that they might send the same sofa back to us since we let them take the sofa first instead of one to one exchange. We gave them the trust and this is what happened for such a reputable company.What make it worse is the sofa is really in bad condition. The back rest is slanted and scratches on the sofa are found.And on that very day, we saw the BUGSSSSS again Edited January 9, 2012 by idealistic Share this post Link to post Share on other sites
May_dream1 14 Report post Posted January 9, 2012 Wow!! Even Cellini also like that kind of attitude?? Share this post Link to post Share on other sites
idealistic 0 Report post Posted January 9, 2012 Shocked right?At first, with all the options offered as solution, we are rather pleased in fact and will close case once we receive the brand new sofa and lifestyle back to normal. But not the case. And angry to max. Coffee tables are infested too but the bugs look different from the ones from sofa. Today is the delivery of the brand new sofa. We have given 2 full weeks for them to send us the brand new sofa and they promise to manufacture and deliver once the shipment landed. And is today, 4 days earlier before the deadline. Shall monitor again ...But the coffee tables delivery are not confirmed... Share this post Link to post Share on other sites
Serangoon4room 4 Report post Posted January 10, 2012 Shocked right?At first, with all the options offered as solution, we are rather pleased in fact and will close case once we receive the brand new sofa and lifestyle back to normal. But not the case. And angry to max. Coffee tables are infested too but the bugs look different from the ones from sofa. Today is the delivery of the brand new sofa. We have given 2 full weeks for them to send us the brand new sofa and they promise to manufacture and deliver once the shipment landed. And is today, 4 days earlier before the deadline. Shall monitor again ...But the coffee tables delivery are not confirmed...seems like termites! better get the insects exterminator if you catch even one on your carpentry...didn't quite follow... they collected the sofa and then they deliver the same one back to you even though they promised a new one... Have you complained to Celini and ask them to get their guys to take back the sofa again and deliver the new one they promised? Share this post Link to post Share on other sites
Serangoon4room 4 Report post Posted January 10, 2012 seems like termites! better get the insects exterminator if you catch even one on your carpentry...didn't quite follow... they collected the sofa and then they deliver the same one back to you even though they promised a new one... Have you complained to Celini and ask them to get their guys to take back the sofa again and deliver the new one they promised?think you should also check your carpentry thoroughly.... Share this post Link to post Share on other sites
May_dream1 14 Report post Posted January 11, 2012 Shocked right?At first, with all the options offered as solution, we are rather pleased in fact and will close case once we receive the brand new sofa and lifestyle back to normal. But not the case. And angry to max. Coffee tables are infested too but the bugs look different from the ones from sofa. Today is the delivery of the brand new sofa. We have given 2 full weeks for them to send us the brand new sofa and they promise to manufacture and deliver once the shipment landed. And is today, 4 days earlier before the deadline. Shall monitor again ...But the coffee tables delivery are not confirmed...coffee table could be termites.... or even mold bugs. that is what marshmallow told me. her study table are full of mold bugs cos her study table have molds. it was quite scary..... why all the furniture have so many problems? is it due to manufactured in china? study tables with mold, wardrobe with mold, and now sofa with weird bugs and coffee table with bugs too. Share this post Link to post Share on other sites
ayazumi 0 Report post Posted January 11, 2012 (edited) White bugs most likely like Serangoon4room said, it should be termites. You should engage a pest controller immediately.Termites Edited January 11, 2012 by ayazumi Share this post Link to post Share on other sites
idealistic 0 Report post Posted January 14, 2012 The sofa bug is not termites.Ya.. The coffee table seems some kind of mould bug. It's different from the sofa, the bug is lightly bigger and in black.Cellini breaks the promise first by sending our original infested sofa back to us instead of a new one. The customer service manager who liaise with us claim is internal miscomm. He came to our house and was apologetic on what has happened. We have no choice but to keep the sofa with us, in case they try to trick us again. And after 9 days, the brand new sofa is delivered and they collect the infested sofa as well. Now pending for coffee table delivery. And the monitoring continues... Our house is always very clean and there is no pets! Let's hope this will be an end of bugs story! Share this post Link to post Share on other sites
idealistic 0 Report post Posted January 14, 2012 I think sometimes it's just "suay" to get the problem batch.And all those in the same batch will have the same problem, just a matter of whether one realizes it. Share this post Link to post Share on other sites
May_dream1 14 Report post Posted January 14, 2012 I hope so for yours and family sakes. That no more bugs problem!! Share this post Link to post Share on other sites
battle 0 Report post Posted February 2, 2012 (edited) So scary of the bugs. Why not after CNY, arrange for pest company to access and do some treatment to prevent any possible spreading of bugs from the sofa & coffee table. Especially you have wood feature wall, kitchen cabinets & bedroom floor.My Cousin have similar issue. When he purchase a re-sale flat, the house is super infested and his wife didn't dare to step in at all. Viewing have to be done wearing shoes. (they bought the place because the price really really good due to the bad condition)So he call up his buddy (ex coy doing Pest Control), he said that the condition was so bad that the company actually come in to do all the spray work, fumes etc, for 3 rounds to make sure everything is 100% removed. even all eggs hiding anywhere possible is all gone, than he starts his reno work (which is months after he got his key). All to make sure ZERO eggs were left (even eggs hatches & killed in subsequent 2 rounds of pest control work). ; )All the best and take care ; )P.S. A lot to learn from reading this forum. (my turn will come soon ; P... collecting my keys on Mid May. ) Edited February 2, 2012 by battle Share this post Link to post Share on other sites
