Bad Sales Ethics From Gas Hob Manufacturer

[limsgp 0]

Recently I bought a gas hob. Out of the box, the hob is defective. I requested for a 1-to-1 exchange but the sales person refused. Instead, a technician was sent to service the hob. After servicing, the hob is usable. However, I'm upset that a brand new item from such a "reputable brand" has to be "serviced" to be usable. Doesn't the company do any QC check? And the fact that the company refused to do a 1-to-1 exchange for a defective product "out of the box" certainty made me lost all confident in its products. We can understand that QC check may not be 100%, but the least the company can do in it's good name is to do a 1-to-1 exchange.

And the poor attitude from the sales persons(slamming down the phone when I insisted an exchange instead of repair) further convinced me that the company cannot be trusted for good products and services. I would certainty not buy another product from that company again, and warn my friends against such a brand.

Just wondering what is other's views of such sales ethics.. refusing 1-to-1 exchange for defective out-of-the-box products.

There is some background information..

First of all, I ordered a set with Safety Valve, but they send a set w/o safety valve but with "SV" (for safety valve) printed on the box and on the product itself.

Then, they send a replacement for the base instead of the whole set. And the replacement set has a burner that cannot sustain the fire (fire goes off when knob released).

I asked for 1-to-1 exchange but they refuse and instead send a serviceman to repair it. So he did some adjustments, bend some fixtures, REPLACED A COMPONENT, APPLIED MASKING TAPE etc.. to get the hob to be usable..

So now I'm stuck with a repaired "brand new" Hob..

Given that the company could be so negligent to have left out a safety valve on a safety valve model, and with a burner that doesn't burn properly out of the box, I have serious doubts about the safety and reliability of the gas hob that is running on piped gas..

So much for a "reputable" local brand....... a regrettable decision..

[outraged 0]

Recently I bought a gas hob. Out of the box, the hob is defective. I requested for a 1-to-1 exchange but the sales person refused. Instead, a technician was sent to service the hob. After servicing, the hob is usable. However, I'm upset that a brand new item from such a "reputable brand" has to be "serviced" to be usable. Doesn't the company do any QC check? And the fact that the company refused to do a 1-to-1 exchange for a defective product "out of the box" certainty made me lost all confident in its products. We can understand that QC check may not be 100%, but the least the company can do in it's good name is to do a 1-to-1 exchange.

And the poor attitude from the sales persons(slamming down the phone when I insisted an exchange instead of repair) further convinced me that the company cannot be trusted for good products and services. I would certainty not buy another product from that company again, and warn my friends against such a brand.

Just wondering what is other's views of such sales ethics.. refusing 1-to-1 exchange for defective out-of-the-box products.

There is some background information..

First of all, I ordered a set with Safety Valve, but they send a set w/o safety valve but with "SV" (for safety valve) printed on the box and on the product itself.

Then, they send a replacement for the base instead of the whole set. And the replacement set has a burner that cannot sustain the fire (fire goes off when knob released).

I asked for 1-to-1 exchange but they refuse and instead send a serviceman to repair it. So he did some adjustments, bend some fixtures, REPLACED A COMPONENT, APPLIED MASKING TAPE etc.. to get the hob to be usable..

So now I'm stuck with a repaired "brand new" Hob..

Given that the company could be so negligent to have left out a safety valve on a safety valve model, and with a burner that doesn't burn properly out of the box, I have serious doubts about the safety and reliability of the gas hob that is running on piped gas..

So much for a "reputable" local brand....... a regrettable decision..

sorry to hear about your problem

can PM me which brand/outlet/sales person is that?

[limsgp 0]

sorry to hear about your problem

can PM me which brand/outlet/sales person is that?

PM sent..

I emailed their company.. not sure if they will respond..

[Maximus 0]

PM sent..

I emailed their company.. not sure if they will respond..

Hi - Thanks for posting your experience. Which brand was it?

[rickoveron 0]

Bosch by any chance??

[sng28 2]

Oh no i've yet to buy mine.Care to share whereabouts and the brand of this hob pls? PM me pls pls

quote name='limsgp' date='Jan 18 2011, 06:20 PM' post='605150']

Recently I bought a gas hob. Out of the box, the hob is defective. I requested for a 1-to-1 exchange but the sales person refused. Instead, a technician was sent to service the hob. After servicing, the hob is usable. However, I'm upset that a brand new item from such a "reputable brand" has to be "serviced" to be usable. Doesn't the company do any QC check? And the fact that the company refused to do a 1-to-1 exchange for a defective product "out of the box" certainty made me lost all confident in its products. We can understand that QC check may not be 100%, but the least the company can do in it's good name is to do a 1-to-1 exchange.

And the poor attitude from the sales persons(slamming down the phone when I insisted an exchange instead of repair) further convinced me that the company cannot be trusted for good products and services. I would certainty not buy another product from that company again, and warn my friends against such a brand.

Just wondering what is other's views of such sales ethics.. refusing 1-to-1 exchange for defective out-of-the-box products.

There is some background information..

First of all, I ordered a set with Safety Valve, but they send a set w/o safety valve but with "SV" (for safety valve) printed on the box and on the product itself.

Then, they send a replacement for the base instead of the whole set. And the replacement set has a burner that cannot sustain the fire (fire goes off when knob released).

I asked for 1-to-1 exchange but they refuse and instead send a serviceman to repair it. So he did some adjustments, bend some fixtures, REPLACED A COMPONENT, APPLIED MASKING TAPE etc.. to get the hob to be usable..

So now I'm stuck with a repaired "brand new" Hob..

Given that the company could be so negligent to have left out a safety valve on a safety valve model, and with a burner that doesn't burn properly out of the box, I have serious doubts about the safety and reliability of the gas hob that is running on piped gas..

So much for a "reputable" local brand....... a regrettable decision..

[velen 0]

Hey can PM me?I wouldnt wan to run into this!

[tanweijie 0]

I must say tat i'll go back to the shop and start banging table...

PM me as well... thanks

Edited February 24, 2011 by tanweijie

[samantha.lkh 0]

understand your frustration.

lemon law should have kicked in ealier to protect consumer from buying faulty product