Extreme Makeover @ Pandan Gardens

[marshmallow 0]

Sis Marshy

I made an impulse buy & got myself one set of cheap Philips HTS ...... No more procastinating!! So, when are you gonna hang up your wedding portrait? Still want to think further where & when to hang it?

erm, still pending for cleaning of wall to stick the 3M hooks... hahahahaha

was it this lady called Kon Xin Hua pm u abt this interview? i received a pm from her. dunno zhun or not.. but my house so normal leh, compared to urs and many others. haha.. nothing impressive de...

i also got a PM from him/her. seems like a no. of forumers got it.

aiyo my house also very simple nia they still interested hahaha... hubby said since last yr or so they change this column from featuring very designer-ish homes to featuring stories of homes from normal folks (pple like us). hahahaha

I also received her PM... Shd be true cos she did indicate her DID and email... Let's see how it goes....

your bro got it too. i checked with him before hahahaha he supposed to have them to come and take photos like a few months ago leh but was postponed. dunno what's the status now hahaha~

[RimBlock 0]

Oh dear. Think we are missing yesterdays comments.

Cannot see anything about plaster problems now.

Good for you Mae, got them all fixed so quickly .

Guess the forum upgrade is not quite as smooth as desired.

RB

[mae29 2]

Oh dear. Think we are missing yesterdays comments.

Cannot see anything about plaster problems now.

Good for you Mae, got them all fixed so quickly .

Guess the forum upgrade is not quite as smooth as desired.

RB

Oh Oh....all comments posted yesterday were Gone!!!

As mentioned in my post yesterday, my ID had left the firm and my ID told me he had forwarded my request to the Project Manager to arrange the plasterer to return to rectify the bubbling plastering. This guy has yet to revert to me.

[mae29 2]

REPOST

Crack line and bubbling of plastering on wall at my living room surfaced recently:

My hardworking ID had left the firm already... Sobz sobs

Now waiting for the Project Manager to arrange the plasterer to rectify. Already 3 days but NO NEWS NO SOUND from that PM. Really slow arhhhhh!! Can you imagine if I were to engage this ID firm without Donny as my ID????!!!!

My extreme makeover will be in jeopardise!!!!! So, it is the ID who makes the difference!!!!!!

[mae29 2]

REPOST

My hardworking ID had left the firm already... Sobz sobs

Sis Maydream1

When I mentioned I am partially to be blamed for my ID's resignation, you asked what did I do, and you said 'Scary'?

May, I didn't do anything, but I am indirectly responsible due to my project which gives my ID lots of stress and he always got scolding from his Project Manager for spending too much time on customers' projects! Worst of all, my project is a lo$$ project and they are not making $$$ from my remo package!!

As the caption I have chosen for this thread, my renovation is really EXTREME and I am a very DIFFICULT (or BAD) customer!!

This ID firm has weekly meeting with their Salesman (IDs) and during the meeting, my ID would feedback the issues problems encountered. Remember the lousy group of painters? My ID has no choice but to 'obey' instructions to engage this group of their lousy inhouse painters which ended up with **** of complaints from me!! When I asked ID to repaint for 3rd time before CNY and before my move-in date, this PM does nothing!!

In the end, my ID has to arrange his NEIGHBOUR to come to my house to do painting on a Sunday morning!!! I sent many text messages and calls to the Project Manager, but not a single reply from him!!

Then, when they completed and hand over the project to me on 26-Jan-2011, the ID firm expected my ID to collect the balance of payment from me. But I want to hold back until I am 100% satisfied with all punch list items, especially the touch up after my PE inspection (silicon the TV cosole, painting the trunking for gas meter, etc).

This further angered the PM and he reprimanded my ID for not able to collect the payment from customers. In an sms to me, ID said to me "Money is not an issue for him, but his company!), that is why I issued a cheque for balance of payment when he and that PM came to visit in February.

There are more issues.....I will share here

Edited April 20, 2011 by mae29

[friends78 0]

Sis Maydream1

When I mentioned I am partially to be blamed for my ID's resignation, you asked what did I do, and you said 'Scary'?

May, I didn't do anything, but I am indirectly responsible due to my project which gives my ID lots of stress and he always got scolding from his Project Manager for spending too much time on customers' projects! Worst of all, my project is a lo$$ project and they are not making $$$ from my remo package!!

As the caption I have chosen for this thread, my renovation is really EXTREME and I am a very DIFFICULT (or BAD) customer!!

This ID firm has weekly meeting with their Salesman (IDs) and during the meeting, my ID would feedback the issues problems encountered. Remember the lousy group of painters? My ID has no choice but to 'obey' instructions to engage this group of their lousy inhouse painters which ended up with **** of complaints from me!! When I asked ID to repaint for 3rd time before CNY and before my move-in date, this PM does nothing!!

In the end, my ID has to arrange his NEIGHBOUR to come to my house to do painting on a Sunday morning!!! I sent many text messages and calls to the Project Manager, but not a single reply from him!!

Then, when they completed and hand over the project to me on 26-Jan-2011, the ID firm expected my ID to collect the balance of payment from me. But I want to hold back until I am 100% satisfied with all punch list items, especially the touch up after my PE inspection (silicon the TV cosole, painting the trunking for gas meter, etc).

This further angered the PM and he reprimanded my ID for not able to collect the payment from customers. In an sms to me, ID said to me "Money is not an issue for him, but his company!), that is why I issued a cheque for balance of payment when he and that PM came to visit in February.

There are more issues.....I will share here

Mae Jie, so sad to hear that... How can they penalise your ID becos of one project? Hope your ID can strike out his own... Given his good service, he will have a gp of loyal customers in no time....

[marshmallow 0]

Oh Oh....all comments posted yesterday were Gone!!!

As mentioned in my post yesterday, my ID had left the firm and my ID told me he had forwarded my request to the Project Manager to arrange the plasterer to return to rectify the bubbling plastering. This guy has yet to revert to me.

Mae Jie, so sad to hear that... How can they penalise your ID becos of one project? Hope your ID can strike out his own... Given his good service, he will have a gp of loyal customers in no time....

they haven't restored the back-up for those dates yet... as mentioned in their announcement, the upgrade will take 2 to 3 days...

oh dear, really feel sad for your ID but i guess he can always join another company or start out on his own! it's his company's loss to lose a responsible ID! i'm sure there are other ID firms and customers who appreciate good IDs like him

not only the ID matters... the PM is also important... i have this Friend X (a very demanding customer) who had good experience for her reno, and intro her ID to Friend Y, but the ID company assigned another PM for Y's job. Though X and Y had the same ID, Y's reno ended up pretty bad....

[May_dream1 14]

What I meant by whether you did anything cos you say you indirectly causes him to resign. And it's scary that 1 customer will make the company force an ID to resign... Never heard of such thing leh... What kind of company is that??

[marshmallow 0]

What I meant by whether you did anything cos you say you indirectly causes him to resign. And it's scary that 1 customer will make the company force an ID to resign... Never heard of such thing leh... What kind of company is that??

ya man... doesn't sound like a very good employer. i hope he will get to join a better company next time~

[Kobelala 8]

As the caption I have chosen for this thread, my renovation is really EXTREME and I am a very DIFFICULT (or BAD) customer!!

This ID firm has weekly meeting with their Salesman (IDs) and during the meeting, my ID would feedback the issues problems encountered. Remember the lousy group of painters? My ID has no choice but to 'obey' instructions to engage this group of their lousy inhouse painters which ended up with **** of complaints from me!! When I asked ID to repaint for 3rd time before CNY and before my move-in date, this PM does nothing!!

Sis Mae, judging from the way u treat friends, I cannot imagine how "Bad" u can be... .. maybe u are a Virgo, like my wife, Virgo are very particular on details (some Virgo are really perfectionist...) as ID and PM, they should be experienced enough to handle and connect with different customers, so don't put everything upon yourself Sis Mae

[mae29 2]

Mae Jie, so sad to hear that... How can they penalise your ID becos of one project? Hope your ID can strike out his own... Given his good service, he will have a gp of loyal customers in no time....

oh dear, really feel sad for your ID but i guess he can always join another company or start out on his own! it's his company's loss to lose a responsible ID! i'm sure there are other ID firms and customers who appreciate good IDs like him

My project is the 'spark' which triggers him to throw in the towel, but thank goodness he is very responsible and didn't abandon half way!

My ID is also the Asst Project Manager and you can read from my progress update that he is the only person who came to my place like 3-4 times a week, especially when there is new activity going to start. May be I am also very fussy and my ID 'spent' more time in my project. Like this, his company is also unhappy, what to say further?

What I meant by whether you did anything cos you say you indirectly causes him to resign. And it's scary that 1 customer will make the company force an ID to resign... Never heard of such thing leh... What kind of company is that??

ya man... doesn't sound like a very good employer. i hope he will get to join a better company next time~

My ID told me that he was scolded in front of everybody during their Dinner & Dance night! I believe this hurts his ego......

My project is not making $$ because of following reasons:

a. My ID knows that he was not shortlisted & I was about to award to another ID whose quotation is about $2K cheaper. So, my ID tried to match the price, and in addition, he accepted the offer I gave him for plastering @ $1800, windows @$2500 (from my cheapest contractor's quotation). He told me that there is still marginal profit to be made.

In the end, these 2 items were lo$$ making: Plasterer charged him $1900 due to peak season, and windows nearly $2700 (I saw the bill when I was discussing other things with him), partly because ID didn't charge me for the small window at MBR toilet.

Then, painting re-do so many times, extra wall & floor tiles because of my stringent quality check and the workmanship by that lousy tiler who was asked to leave! Furthermore, they have to stop flooring for few days while waiting for the Chief tiler to continue with the flooring. For this, he was also scolded for taking too long time to complete my project (whereas it was still within the schedule of 26-Jan completion date I had given to ID since the award date. ).

Even the wooden sliding window at my dining area also gave him lots of problem because the edges were not aligned (wooden frame and concrete wall not aligned), which ID solved by adding a wooden panelling along 4 sides FOC. When the carpenter asked me how much I pay for that window, he was shocked and told me their materials already cost so much! So, again, this is another loss incurred to the company.

So, with the discount he gave me, the 'underquote' items, the waiting window for proper workers, the 'freebies' he throws in for me (feature walls to cover up recess area in 2 bedrooms), the conversion of normal wardrobe to pole system wardrobe at the same price except for topping up sliding doors (because he knows I am strict in checking their workmanship), the extra wall & floor tiles, etc etc, cause my project become a LOSS to the company!!

To me, I am happy that my ID is just trying to get things in the right place for me, and he takes project as though he is renovating his own house.

No wonder he was so anxious to get the rectifications done so fast until I have to tell him to slow down.

As he has had the intention to resign after my project, I understand that he dare not take in my referrals in January & February.

Anyway, he is a really good & responsible guy....and his picture is in this thread. That PM is also featured in this thread here.... so you know why I like to take & post pictues of people?

[mae29 2]

Sis Mae, judging from the way u treat friends, I cannot imagine how "Bad" u can be... .. maybe u are a Virgo, like my wife, Virgo are very particular on details (some Virgo are really perfectionist...) as ID and PM, they should be experienced enough to handle and connect with different customers, so don't put everything upon yourself Sis Mae

Actually I am a very nice lady until I met with the lousy painters and one lousy tiler who gave me problems.

This is what the Project Manager said to my ID that 'actually Linda is a nice lady'.

The Project Manager came to see me for the first time and I flared up in front of him over the lousy tiler who accidentally stepped onto the first piece of floor tile on the first day when they laid for me, and the hollowness underneath those laid tiles!! All these flaws are reported in my thread here....

[mae29 2]

ya man... doesn't sound like a very good employer. i hope he will get to join a better company next time~

Sis Marshy

You can say that...it doesn't sound like a good employer.

The carpenter told me the incident of another ID:

This ID came to know that he made about 15-17% profit for his company and feels like 'overcharging' his customer. Therefore, this ID decided to do something free for the owner, which is slightly more than $1000. When their boss came to know about this freeby given to home owner, their boss asked that ID to cough out from deducting his commission!!

When the Salesperson or IDs made a loss, they are to come up with the loss from their own pocket money to pay to the company!! Now, not sure how much my ID has to fork out to cover the loss of my project.

Then, when the Company has lucky draws for customers, I was told that each and every ID has to sponsor for the total draw$.

[Kobelala 8]

Sis Marshy

You can say that...it doesn't sound like a good employer.

The carpenter told me the incident of another ID:

This ID came to know that he made about 15-17% profit for his company and feels like 'overcharging' his customer. Therefore, this ID decided to do something free for the owner, which is slightly more than $1000. When their boss came to know about this freeby given to home owner, their boss asked that ID to cough out from deducting his commission!!

When the Salesperson or IDs made a loss, they are to come up with the loss from their own pocket money to pay to the company!! Now, not sure how much my ID has to fork out to cover the loss of my project.

Then, when the Company has lucky draws for customers, I was told that each and every ID has to sponsor for the total draw$.

like that also can ? the boss sure win....

[marshmallow 0]

Sis Mae, judging from the way u treat friends, I cannot imagine how "Bad" u can be... .. maybe u are a Virgo, like my wife, Virgo are very particular on details (some Virgo are really perfectionist...) as ID and PM, they should be experienced enough to handle and connect with different customers, so don't put everything upon yourself Sis Mae

eh eh, me, Ely and a number of us are around here are virgos...

Sis Marshy

You can say that...it doesn't sound like a good employer.

The carpenter told me the incident of another ID:

This ID came to know that he made about 15-17% profit for his company and feels like 'overcharging' his customer. Therefore, this ID decided to do something free for the owner, which is slightly more than $1000. When their boss came to know about this freeby given to home owner, their boss asked that ID to cough out from deducting his commission!!

When the Salesperson or IDs made a loss, they are to come up with the loss from their own pocket money to pay to the company!! Now, not sure how much my ID has to fork out to cover the loss of my project.

Then, when the Company has lucky draws for customers, I was told that each and every ID has to sponsor for the total draw$.

oh my that doesn't sound good... how can they ask their employee to cough out money for lucky draw?

and it's very unprofessional to scold him in front of everyone in a DnD.... i'm glad that he has resigned~