Take Note When You Are Buying From Furniture And Furnishings Pte Ltd

[Madfish 0]

I hate to write such emails, cos such will usually bring repercussions. But I would like to share my experiences so you know what you are getting into..

I bought an ono umbrella from Natural Living in late 2009, but only took delivery in end May this year. Since then, I have encountered 2 problems, with the first time having the whole umbrella collapsed on my roof terrace. I chased the customer service people like a dog, finally got them to come in to pick up for repair. Turned out the turning wheel at the base of the umbrella was spoilt. the delivery guy mumbled and told me they gave me a defective product. but well, I don't have a case to ask for refunds, so what can I do?

Now, the upper rim that holds the umbrella top snapped. I called again, and chatted with the sales person. Told me, yah this product is full of problems. Geez, they still have the cheek to sell, no wonder it is always on sale (mind you, discounted price still costs me more than $1000). CAlled their customer service on Sat, asked me to take pix to justify. ok, i do it, sent and waited. waited till Tues, no one called. finally after my endless calls, I finally got them to pick up on Fri.

but No one turned up in the end. No one called. Tried callling customer service, all left. no one could help. Asked sales person to help again. Even she was brushed aside by her own people. Well, my product is covered with a 1 year's warranty and they are trying to buy time to brush me aside. No way, so what can I do? write to CASE?

[edenstrauss 3]

Oh dear! Did you try cancelling the order in the first place because it took way too long for delivery.

You could try calling in to CASE hotline to obtain advice first. They might refer you to small claims court (I'm not sure about the quantum of monies involved for getting referred to small claims court)

[Madfish 0]

Oh dear! Did you try cancelling the order in the first place because it took way too long for delivery.

You could try calling in to CASE hotline to obtain advice first. They might refer you to small claims court (I'm not sure about the quantum of monies involved for getting referred to small claims court)

it's nt abt delivery. i already have the product but it has defects. Jus getting them to honor the warranty is a pain in the a**