Experience In Making Claim At Sct?

[Umaisarah 2]

Hi folks

I intend to make a claim against this person/company and wish to get help and advice from those who have similar experience.

I placed an order for a custom-made bookcase from a shop at Park Mall in April. After agreeing on the price, I placed a 50% deposit to confirm the order. I got an official order form/receipt from the salesperson there who I shall call AK. AK is also one of the Directors of the company as he also designs the bookcase for me. Because the design was complicated, AK was only able to confirm the design with me in May. Delivery date is supposed to be 8 weeks from May.

About a month later, I sent an email to AK asking about the status. He replied more than a week later with the excuse that the design was complicated and so it will take longer than usual. Then he also told me that the shop has closed down under Director's resolution, and he has resigned to join another company. This new company will take over my order. AK also said shipment of my item will be in mid August. As I was in no hurry, I said ok but told him that September is the latest I can wait.

I sent AK another reminder in early August. He replied to say the shipment is now expected to be in end August.

End August, I sent AK another reminder. He replied to say that EDD is now 15 October, and it's based on his 'speculation of the current status of production.'

That's it. I have had enough of waiting and waiting and being patient. I sent AK 3 demands and an ultimatum:

1. give me photographic evidence that production is in progress

2. compensation for delay

3. delivery by 15 September, failing which he must return my deposit.

Ultimatum: if he doesn't agree, I will make a claim in SCT

Question:

1. do i have a case? I think I do.

2. do I make a claim against the original company (the one which closed down in Park Mall), the new company, or the individual?

3. Anyone make a claim before? Is it easy?

4. How much can I claim for? $900 + mental distress? :-)

The good side is I hv everything in writing, plus the address of the new company he joined.

I really hate to do this cause AK seemed like a nice fellow, am not sure if he's trying to pull a fast one on me, or it's a genuine case of production delays, so I'm hoping this ultimatum will wake him up a bit. I expect him to offer me an alternative, ie another bookcase in similar quality, let's see if he does.

Any tips, advice or help appreciated. Thanks!

[cupidth 0]

Hi folks

I intend to make a claim against this person/company and wish to get help and advice from those who have similar experience.

I placed an order for a custom-made bookcase from a shop at Park Mall in April. After agreeing on the price, I placed a 50% deposit to confirm the order. I got an official order form/receipt from the salesperson there who I shall call AK. AK is also one of the Directors of the company as he also designs the bookcase for me. Because the design was complicated, AK was only able to confirm the design with me in May. Delivery date is supposed to be 8 weeks from May.

About a month later, I sent an email to AK asking about the status. He replied more than a week later with the excuse that the design was complicated and so it will take longer than usual. Then he also told me that the shop has closed down under Director's resolution, and he has resigned to join another company. This new company will take over my order. AK also said shipment of my item will be in mid August. As I was in no hurry, I said ok but told him that September is the latest I can wait.

I sent AK another reminder in early August. He replied to say the shipment is now expected to be in end August.

End August, I sent AK another reminder. He replied to say that EDD is now 15 October, and it's based on his 'speculation of the current status of production.'

That's it. I have had enough of waiting and waiting and being patient. I sent AK 3 demands and an ultimatum:

1. give me photographic evidence that production is in progress

2. compensation for delay

3. delivery by 15 September, failing which he must return my deposit.

Ultimatum: if he doesn't agree, I will make a claim in SCT

Question:

1. do i have a case? I think I do.

2. do I make a claim against the original company (the one which closed down in Park Mall), the new company, or the individual?

3. Anyone make a claim before? Is it easy?

4. How much can I claim for? $900 + mental distress? :-)

The good side is I hv everything in writing, plus the address of the new company he joined.

I really hate to do this cause AK seemed like a nice fellow, am not sure if he's trying to pull a fast one on me, or it's a genuine case of production delays, so I'm hoping this ultimatum will wake him up a bit. I expect him to offer me an alternative, ie another bookcase in similar quality, let's see if he does.

Any tips, advice or help appreciated. Thanks!

Hi

your predicament sure is distressing!

The good news is that filing at SCT is a really simple process. Just fill up some documents which you can find at www.smallclaims.gov.sg, pay $15 and you are done.

But here's the bad news. Given that the company u contracted to make the bookcase has already closed, there's very little you can do. Unless a separate contract is drafted with the new company taking over. Then your claims would be against the new company. Otherwise whether the new company delivers or not is basically an act of good will. You might be better off waiting for your bookcase.