chrysalis1972 0 Report post Posted May 9, 2010 Hi all, not sure if anyone has similar experience to share. Got a 15k btu panasonic aircon fr gain city and trunking was installed in feb and blower installed in apr. Temp was not cold. So got the panasonic guys to check. Apart from filling up the gas. Was shocked to hear fr the guys that wrong piping was used. Instead of using that for the 15k btu aircon, that for 9k btu was used. Problem is that all the trunking was already boxed up. Question: if I require piping to be redone, thereby tearing down existing box up and putting new one, can the related cost be claimed from gain city? Will appreciate anyone to share or advise. Thanks v much!! Share this post Link to post Share on other sites
Devilaz 0 Report post Posted May 10, 2010 from the looks of it, definately the fault comes from the person whom install your air-con piping. Call the manager or anyone who can make decision. Share this post Link to post Share on other sites
dankoo 0 Report post Posted May 10, 2010 Am surprised that this can happen to Gaincity...they are known for their workmanship...maybe mistake from a new bird?? Now the impt thing is how will they help to rectify the problem... Share this post Link to post Share on other sites
chrysalis1972 0 Report post Posted May 10, 2010 (edited) Am surprised that this can happen to Gaincity...they are known for their workmanship...maybe mistake from a new bird?? Now the impt thing is how will they help to rectify the problem... yea, **** suay lo.. have contacted the gain city and their technicians will come and "check" this thurs. have specifically mentioned to the installer that the mbr is the one wif 15k btu. just got a quote from my id/contractor, total cost for tearing and refixing the box up and repainting will cost another $1.3k was thinking how well will this sit with gain city? Edited May 10, 2010 by chrysalis1972 Share this post Link to post Share on other sites
EOS 450D 0 Report post Posted May 11, 2010 hi there, i bought my panasonic aircon from gain city last sep 09, so far i have not encounter this problem cos i feel tat their workmanship is very good. I'm surprised as dankoo quoted they are known for their workmanship...... Share this post Link to post Share on other sites
petunialee 4 Report post Posted August 20, 2010 hi there, i bought my panasonic aircon from gain city last sep 09, so far i have not encounter this problem cos i feel tat their workmanship is very good. I'm surprised as dankoo quoted they are known for their workmanship...... Known for their workmanship? This is definitely surprising to me!! Maybe when the company was smaller and less arrogant, the workmanship was good. I used them recently and they were AWFUL. Here is my experience with Gain City http://petunialee.blogspot.com/2010/08/gai...-coolserve.html Share this post Link to post Share on other sites
forgotten 1 Report post Posted August 20, 2010 (edited) Known for their workmanship? This is definitely surprising to me!! Maybe when the company was smaller and less arrogant, the workmanship was good. I used them recently and they were AWFUL. Here is my experience with Gain City http://petunialee.blogspot.com/2010/08/gai...-coolserve.html I had read yr blog. That team of guys was certainly a nightmare to u! Edited August 20, 2010 by forgotten Share this post Link to post Share on other sites
dankoo 0 Report post Posted August 20, 2010 Surprised to read your unfortunate experience from Gaincity. I used them like 8yrs ago...maybe they have grown big and got arrogant...I would have pursued right to their management if some guy said that they dont care what the customer think...that is the first step to a doom business! Share this post Link to post Share on other sites
mylica 0 Report post Posted August 20, 2010 Surprised to read your unfortunate experience from Gaincity. I used them like 8yrs ago...maybe they have grown big and got arrogant...I would have pursued right to their management if some guy said that they dont care what the customer think...that is the first step to a doom business! Well, i believe Gain City in general is good however there will be always several technician that dont care with workmanship. I just installed my air con (gain city) it was smooth. I was there the entire time, watching them and they are friendly. All was done nicely. Trunking was done properly as well. Soo, we as customer must play part as well. For TS case, i think ts can claim back from gain city Share this post Link to post Share on other sites
petunialee 4 Report post Posted August 20, 2010 (edited) Well, i believe Gain City in general is good however there will be always several technician that dont care with workmanship. I just installed my air con (gain city) it was smooth. I was there the entire time, watching them and they are friendly. All was done nicely. Trunking was done properly as well. Soo, we as customer must play part as well. For TS case, i think ts can claim back from gain city I was there the whole time for Gain City too. I was unceremoniously pulled home from an important Seminar and yelled at from the moment I stepped into the house. My experience was bad on EVERY count. 1) Rude technician 2) Lazy technician I-1223: Technician decided to go home to JB at 3pm to beat the crowds so I had to take leave the next day just to be there again to watch the lazy man. 3) The "experts" from the company recommended wrong insulation thickness and I had to pay to get that replaced just as Chrysalis (guy who started post) had to pay to get his trunking replaced. 4) The technician refused to lay dust & debris protection, waving away my concerns. 5) I requested a change of team (where the Supervisor was the older brother of the lazy technician) and the company sent the same team with the same supervisor. 5) The marketing fellow on the phone told me that Gain City was the biggest in the market and every other air-con installer depends on it... implying that I have no choice but pay what they ask or my insulation won't be fixed. 6) The warranty does not cover pipe condensation even though it clearly was Gain City's wrong recommendation of insulation material that lead to the condensation. In general is good ... is not good enough. No one will want to pay a few thousand dollars and risk an off chance of a bad experience. In this thread, we have two bad experiences where Gain City won't take responsibility for wrong materials installed. How many more have we not heard? It's one thing when a technician underperforms. If the company is good, they will look carefully into the customer complaint and have procedures to make good the poor work. I made so many calls to Gain City and none of my requests were heard.... and I had to pay $75 so that they would make good an issue that was their fault for recommending wrong choice of material. This is a company policy. Not an issue with technician. I am building a 5000sqft house. Gain City took $75 from me but they will never earn the thousands that I am prepared to spend on air-conditioning the new house. I will also make sure that none of my friends who are building houses or managing properties go for cheapo Gain City for whom $75 is worth more than customer goodwill. Gain City will make money off the one time home renovators... but even then, word will spread. Edited August 20, 2010 by petunialee Share this post Link to post Share on other sites
petunialee 4 Report post Posted August 20, 2010 Surprised to read your unfortunate experience from Gaincity. I used them like 8yrs ago...maybe they have grown big and got arrogant...I would have pursued right to their management if some guy said that they dont care what the customer think...that is the first step to a doom business! I pursued it up to management. Every level tries to protect their butts. The impression I get is that even if Gain City is at fault, it must not lose money. It must GAIN money. Who loses? The customer. Very simple logic. Share this post Link to post Share on other sites
mylica 0 Report post Posted August 20, 2010 I was there the whole time for Gain City too. I was unceremoniously pulled home from an important Seminar and yelled at from the moment I stepped into the house. My experience was bad on EVERY count. Well, my experience was totally opposite. Basically they treat me well and put the aircon nicely for me, as what you have describe about coolserve. My installation just done on 17 August 2010. they came at 9.30 am, and finished the work at 8 pm. They asked me how am i going to run the pipe, they also recommend me their way. they have a very quick lunch, explain to me all the material that they used according to my receipt, explain different type of pipe and size. After the installation, they use they tool to show me that all the pipes drainage are level properly to avoid leaking and explain to me how to use the aircon + remote control + advice to clean the filter every month. After all this, i will use them again in the future and will recommend to friends. You just got a bad case, and i believe not all coolserve's customer have a good experience like u did, if you know what i mean. Share this post Link to post Share on other sites
mylica 0 Report post Posted August 21, 2010 (edited) Your experience sounds so ideal, it doesn't sound real. Explain pipe size etc... I have quite a few properties and had used Gain City off and on for years.. NEVER HAPPENED. Being so keen to defend Gain City when more than one person's experience suggests that their service levels are poor and prices are high, I wonder if you are somehow linked to them... or maybe someone FROM Gain City. Seriously, such an ideal experience is not quite believable. I am not defending gain city, i am just sharing my experience. I am just sharing that i got a good exp with gain city, while u were not. I am not related to gain city or what ever, i am just a home owner who soo happened have a good experince with gain city (for the aircon). You can go to my t-blogs http://www.renotalk.com/forum/index.php?showtopic=33106 , here you can check whether i am just a scammer from gain city or not. Yes they did explain pipe size to me and showed me how the drainage pipes are inclined (they used tools, very easy to read). Why this things is not possible, it only took them 5- 10 minutes to do so. I will post the pic of my air cond installation result. Anyway, lets not turn this thread into useless threads. Note: This is my exp during installation of air cond. Not after installation. Soo, i dunno how good are they on service after installation. I hope is good, and i hope my air cond will running fine. Edited August 21, 2010 by mylica Share this post Link to post Share on other sites
mylica 0 Report post Posted August 21, 2010 yea, **** suay lo.. have contacted the gain city and their technicians will come and "check" this thurs. have specifically mentioned to the installer that the mbr is the one wif 15k btu. just got a quote from my id/contractor, total cost for tearing and refixing the box up and repainting will cost another $1.3k was thinking how well will this sit with gain city? Hi Maybe u can share ur exp after u called them? What was the result of checking. Hope they fix it for you on FOC. Else, gain city is bad at service after installation. Share this post Link to post Share on other sites
whitefantasy 0 Report post Posted August 22, 2010 Known for their workmanship? This is definitely surprising to me!! Maybe when the company was smaller and less arrogant, the workmanship was good. I used them recently and they were AWFUL. Here is my experience with Gain City http://petunialee.blogspot.com/2010/08/gai...-coolserve.html My experience with Gain City last year April was ok, they change the solenoid set n flush system for us. I choose them over Carrier because of price difference of S$200. After installation, they did ask us for a broom to clear the debris left over by the job, but we think it is not necessary since we hv a vacuum cleaner and it is not at all tough to do it ourselves. In regards to protection for floorings, i think hv to let them know in advance. But normally if there is any repair jobs in my house to be done, i will lay protections prior to it. I just wanna make sure not hiccups that i might regret thereafter. Beside that let the servicemen know what to be careful of around the location that the job repair is being rendered. IMO, i think both owner & servicemen hv a part in ensuring a good job relationship. Try to speak nicely to them & i think they will also reciprocate with a better attitude. Remember to offer them drinks during the process too. Share this post Link to post Share on other sites
