Inch Design

[goldenbm 0]

I will not buy from this company. Bad in almost everythings. Poor workmanship, very poor material, quality and service.

Bought a L shape lounge at > $ 2k not cheap but material started to break in 2 weeks. No response from INCH after numerous calls and emails.

No response even after CASE wrote to them. After complaint to Small claim Tribunals and many court hearing, then they relentently change the material to fabric foc.

NOW, the fabric material also started to tear at the seam after a month. As usaual no response from INCH after written them by emails.

Now considering to go to smal claim tribunals again.

Never never buy from INCH Design at Sungei Kadut area.

[chilla18 0]

When Inch was open on the first day me and my friend drop by looking for sofa and the lady that serve us mention that we look like salesman from the furniture industries(cause we were wearing long sleeve shirt). I told her we are not and we are office worker around that area but she say we do not need to bluff it is ok we tell her where we are from(which furniture company) cause SK does not have office worker and both of us look like salesperson.

I repeat that we are not and I would like to see her boss and "feedback" to her boss about her and you know what she say go ahead no problem at that moment I was like "WTF" why got this kind of sales person and both of us walk out of that dam shop and walk over to IFC that was opposite, later came to know from a friend that was in the furniture industries that the lady that serve us was one of the partner.

I will not buy from this company. Bad in almost everythings. Poor workmanship, very poor material, quality and service.

Bought a L shape lounge at > $ 2k not cheap but material started to break in 2 weeks. No response from INCH after numerous calls and emails.

No response even after CASE wrote to them. After complaint to Small claim Tribunals and many court hearing, then they relentently change the material to fabric foc.

NOW, the fabric material also started to tear at the seam after a month. As usaual no response from INCH after written them by emails.

Now considering to go to smal claim tribunals again.

Never never buy from INCH Design at Sungei Kadut area.

[panadoll 2]

When Inch was open on the first day me and my friend drop by looking for sofa and the lady that serve us mention that we look like salesman from the furniture industries(cause we were wearing long sleeve shirt). I told her we are not and we are office worker around that area but she say we do not need to bluff it is ok we tell her where we are from(which furniture company) cause SK does not have office worker and both of us look like salesperson.

I repeat that we are not and I would like to see her boss and "feedback" to her boss about her and you know what she say go ahead no problem at that moment I was like "WTF" why got this kind of sales person and both of us walk out of that dam shop and walk over to IFC that was opposite, later came to know from a friend that was in the furniture industries that the lady that serve us was one of the partner.

Is it the one at sims drive also? I saw the same shop you mentioned at the expo today. Sofa seems ok but now I start to worry. Lucky that I did not get anything from them yet.

[lalaland 0]

I have seen Inch Design a few times at Expo furniture fair. The design of their furniture look modern and stylish. For twice, I only walked past their exhibition but did not go in to enquire. Last week, I was at the fair and went in to enquire about their sofa bed. We were looking for a sofa bed which has the mechanism to allow it to be converted from sofa to bed and vice versa.

The younger lady "C" (apparently, she is the designer of the furniture) served us and she started by introducing briefly about that only sofa bed and slowly went on to tell us that they don't really design such sofa bed as the mechanism will spoil easily. She then introduced me to her custom-made couch bed and started to tell me the pros of it..

She was going on and on for a good 15 mins and we just listened on. As I quite like their furniture, I went on to ask her more about her company and the things they do so as to get a better idea for future reference. Throughout the conversation, she keep telling us to place a deposit with her now and we can choose the design, etc later. She insist that we place a deposit with her there and then. I told her that we need to think about it and will take a walk around the fair and will go back to her if we are interested. To my astonishment, her face turned black immediately. She rolled her eyes and then say " I have been speaking for so long!" I am really surprise that she as a boss, has this kind of attitude (the company is owned by her mother and her).

At this point, I have made up my mind NOT to get anything from Inch, no matter how much I like their furniture. This kind of hard selling service and attitude won't go a long way! And I cannot imaging having to deal with her if I purchase the furniture from them.

[knightskid 1]

Oh no...mine leather sofa and storage bed were bought from them during last year expo show, but yet to deliver becos my hse has been delay for completion. I have placed deposit for it, hope that when i get it, is of good quality and workmanship.

[vodkapeach 0]

I bought from them platform beds too Hope everything won't goes wrong.....

[beef68 1]

When Inch was open on the first day me and my friend drop by looking for sofa and the lady that serve us mention that we look like salesman from the furniture industries(cause we were wearing long sleeve shirt). I told her we are not and we are office worker around that area but she say we do not need to bluff it is ok we tell her where we are from(which furniture company) cause SK does not have office worker and both of us look like salesperson.

I repeat that we are not and I would like to see her boss and "feedback" to her boss about her and you know what she say go ahead no problem at that moment I was like "WTF" why got this kind of sales person and both of us walk out of that dam shop and walk over to IFC that was opposite, later came to know from a friend that was in the furniture industries that the lady that serve us was one of the partner.

hahaha......I think next time we should wear singlet and shorts to shop for furniture in Sungei Kadut ...

[vitra 0]

hahaha......I think next time we should wear singlet and shorts to shop for furniture in Sungei Kadut ...

Very easy all these lousy shop with poor customer service will collapse soon. Boycott!!! Customer got the rights.

[nurikonagano 0]

Had earlier placed deposit for a sofa (>$2k after GST) with them when I was at the Modern Living Fair 2011. Thought it's pretty nice to have custom made sofa for my new home, so had a shock when I saw this thread.

Totally no positive comment about them??

Pray and hope that mine turns out ok. I've yet to even discuss with them on the exact size and design of the sofa I want.

[vodkapeach 0]

Had earlier placed deposit for a sofa (>$2k after GST) with them when I was at the Modern Living Fair 2011. Thought it's pretty nice to have custom made sofa for my new home, so had a shock when I saw this thread.

Totally no positive comment about them??

Pray and hope that mine turns out ok. I've yet to even discuss with them on the exact size and design of the sofa I want.

we are in the same boat let's crossed our fingers haha hope everything goes well!!!!

[laiwh 0]

Thought I should offer my experience with this shop since I just had my bedframe delivered last Saturday.

Actually I was quite worried after putting my deposit for the bedframe and reading all the negative remarks about this shop.

After making the order, I called them a few times to change my bedframe design and the guy who answered the phone was very friendly and patient even though I asked a few stupid questions. Delivery date was delayed, not by them but at my own request because of some clash of schedule on my part. A few days prior to delivery, they called to confirm delivery date and time and address. Items were delivered in good condition. The delivery guys (I suppose they are the boss' sons) even helped me unpack my mattress (that came before the bedframe) and placed it on the bedframe. After everything was done, they cleaned up the mess and brought the rubbish downstairs instead of simply throwing them at the centralised rubbish chute at the corridor like some inconsiderate deliverymen do.

Overall, my experience with them is rather positive.

[CASEmember 0]

Dear Friend,

Did you safely get the furnitures you bought from this Inch design Pte Ltd? any problems with these people?

Regards

<!--quoteo(post=619211:date=Mar 16 2011, 01:54 PM:name=nurikonagano)--><div class='quotetop'>QUOTE (nurikonagano @ Mar 16 2011, 01:54 PM) <a href="index.php?act=findpost&pid=619211"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Had earlier placed deposit for a sofa (>$2k after GST) with them when I was at the Modern Living Fair 2011. Thought it's pretty nice to have custom made sofa for my new home, so had a shock when I saw this thread.

Totally no positive comment about them??

Pray and hope that mine turns out ok. I've yet to even discuss with them on the exact size and design of the sofa I want.<!--QuoteEnd--></div><!--QuoteEEnd-->

we are in the same boat <img src="http://www.renotalk.com/forum/public/style_emoticons/<#EMO_DIR#>/smile.gif" style="vertical-align:middle" emoid="" border="0" alt="smile.gif" /> let's crossed our fingers haha hope everything goes well!!!!

[CASEmember 0]

Dear Friend,

Did you safely get the furnitures you bought from this Inch design Pte Ltd? any problems with these people?

Regards

[CASEmember 0]

Dear Friend,

It's quite unsettling knowing that you have to face such treatment from Inch Design ...may i know that isn't it that for each case you need only go to the Small claim tribunal once and the judge will order Inch Desgin to compensate you

once the order has been made in favor to you?

Won't CASE intervene if this Inch Design has so much complaints lodged with the association?

I hope you have no more further furniture woes from Inch Desgin.

cheers

I will not buy from this company. Bad in almost everythings. Poor workmanship, very poor material, quality and service.

Bought a L shape lounge at > $ 2k not cheap but material started to break in 2 weeks. No response from INCH after numerous calls and emails.

No response even after CASE wrote to them. After complaint to Small claim Tribunals and many court hearing, then they relentently change the material to fabric foc.

NOW, the fabric material also started to tear at the seam after a month. As usaual no response from INCH after written them by emails.

Now considering to go to smal claim tribunals again.

Never never buy from INCH Design at Sungei Kadut area.

[CASEmember 0]

Dear Friends,

We consumers, especially all of us in Singapore, are protected by the Consumer Protection (Fair Trading) Act.

Let us all know our consumers' rights.

I am so sorry that i only chanced upon some of your postings now. This Janet Lim of Inch design pte ltd certainly has not changed abit.

My parents and I got publicly insulted by this Janet Lim of Inch design pte ltd just this past Sunday.

However, Thank God that I personally went down to CASE and now there is a CASE officer assisting me to deal with such unethical rude person of the name Janet Lim of Inch design Pte Ltd till there is a conclusion for me. No longer do i need to even talk to her. No way will i forgo my deposit no matter how little the monetary amount is.

I am sure if more and more people lodge similar complaints or witnesses to unfair trade practice done by this Janet Lim of Inch design Pte Ltd, there will certainly be a form of legal justice for all the people victimized by her.

I am all out to gather evidences and will formally seek legal justice to ensure that such characters, especially Janet Lim of Inch Design do not go on with their unfair trade practices anymore!

We consumers, especially all of us in Singapore, are protected by the Consumer Protection (Fair Trading) Act.

Let us all know our consumers' rights.

CASE website:

http://www.case.org.sg/contact.html

----------<@

Filing or lodging time for your dispute -

9am to 4pm (Monday to Saturday)

CASE Consumer Hotline: 6 1000 315

(Hotline Operating Hours: Mon - Fri: 9am to 5pm, Sat: 9am to 12pm)

Fax: 6467 9055

Option (1) If you wish to seek general queries regarding your complaint,

please call our hotline 6 1000 315

Option (2) If you wish to lodge a complaint against a company/business,

you can do so via our online application. Alternatively, you can

visit our office at 170 Ghim Moh Road, #05-01 Ulu Pandan

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between 9am to 4pm, Mondays to Saturdays. Please bring your

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and if we do file, a small fee will be imposed.

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please email to sayit@case.org.sg. We regret that we will

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