Poor Service Levels From Seahorse

[new_shopper 0]

Hi

For the knowledge of all forummers, I have recently experienced very poor service levels from Seahorse. I bought two mattresses and 1 bedframe (Storage bed type) from Seahorse at Suntec City almost 1 month back. I have already made full payment. Last Friday they came to deliver and while assembling the bedframe, they found that it is defective and could not install. The delivery guy said that he will come back and do it on Tuesday ie tomorrow. I agreed to that.

But Saturday, I was informed by Seahorse, that they can fix it only after 3 weeks!!! Reason is that their factory is in Hongkong and they dont have any service centers in SG! This is so unacceptable. If you are giving a defective furniture, you can not simply take so long to fix that (Note that they will only fix the existing bed frame and will not give a new one)!! I was very upset and called their Suntec branch and the sales guy very flatly denied to be of any help...I was really pissed off by the service level but since I have already paid in full, I guess I have not much choice but to wait..

Wanted to share this info with others, so that you are aware of the kind of services they offer!!

[kiven78 0]

Hi

For the knowledge of all forummers, I have recently experienced very poor service levels from Seahorse. I bought two mattresses and 1 bedframe (Storage bed type) from Seahorse at Suntec City almost 1 month back. I have already made full payment. Last Friday they came to deliver and while assembling the bedframe, they found that it is defective and could not install. The delivery guy said that he will come back and do it on Tuesday ie tomorrow. I agreed to that.

But Saturday, I was informed by Seahorse, that they can fix it only after 3 weeks!!! Reason is that their factory is in Hongkong and they dont have any service centers in SG! This is so unacceptable. If you are giving a defective furniture, you can not simply take so long to fix that (Note that they will only fix the existing bed frame and will not give a new one)!! I was very upset and called their Suntec branch and the sales guy very flatly denied to be of any help...I was really pissed off by the service level but since I have already paid in full, I guess I have not much choice but to wait..

Wanted to share this info with others, so that you are aware of the kind of services they offer!!

Much as i empathise with 'new shopper' , this is yet another fine example of not paying too much deposit up front for fear of kena defective products received with no immediate resolution provided by unscrupulous company.At least we could fight for our rights when faced with misrepresentation / defective items.

Edited August 31, 2009 by kiven78

[SamTheMan 7]

Hi

For the knowledge of all forummers, I have recently experienced very poor service levels from Seahorse. I bought two mattresses and 1 bedframe (Storage bed type) from Seahorse at Suntec City almost 1 month back. I have already made full payment. Last Friday they came to deliver and while assembling the bedframe, they found that it is defective and could not install. The delivery guy said that he will come back and do it on Tuesday ie tomorrow. I agreed to that.

But Saturday, I was informed by Seahorse, that they can fix it only after 3 weeks!!! Reason is that their factory is in Hongkong and they dont have any service centers in SG! This is so unacceptable. If you are giving a defective furniture, you can not simply take so long to fix that (Note that they will only fix the existing bed frame and will not give a new one)!! I was very upset and called their Suntec branch and the sales guy very flatly denied to be of any help...I was really pissed off by the service level but since I have already paid in full, I guess I have not much choice but to wait..

Wanted to share this info with others, so that you are aware of the kind of services they offer!!

I don't mean to be rude but when you buy really low-end furniture quality and service will have to be compromised.

[Pinklady 0]

Hi

For the knowledge of all forummers, I have recently experienced very poor service levels from Seahorse. I bought two mattresses and 1 bedframe (Storage bed type) from Seahorse at Suntec City almost 1 month back. I have already made full payment. Last Friday they came to deliver and while assembling the bedframe, they found that it is defective and could not install. The delivery guy said that he will come back and do it on Tuesday ie tomorrow. I agreed to that.

But Saturday, I was informed by Seahorse, that they can fix it only after 3 weeks!!! Reason is that their factory is in Hongkong and they dont have any service centers in SG! This is so unacceptable. If you are giving a defective furniture, you can not simply take so long to fix that (Note that they will only fix the existing bed frame and will not give a new one)!! I was very upset and called their Suntec branch and the sales guy very flatly denied to be of any help...I was really pissed off by the service level but since I have already paid in full, I guess I have not much choice but to wait..

Wanted to share this info with others, so that you are aware of the kind of services they offer!!

wow, but how come you paid up in full when making purchases during that time? you should Not have done that

[new_shopper 0]

wow, but how come you paid up in full when making purchases during that time? you should Not have done that

Yes I acknowledge that was a mistake. I didnt do it for the rest of the furnitures I bought from other places. But this was one of the initial buys and the salesman told us they dont take orders without full payments and we did it.

[new_shopper 0]

I don't mean to be rude but when you buy really low-end furniture quality and service will have to be compromised.

I know you didnt meant to be rude, but ....

Anyway, I differ on your conclusion that low cost (although the bedframe we bought from Seahorse was not that cheap. The before discount price was around $1200 for queen size) means low service levels. Low cost can lead to poor quality but it is not directly related to the service level of the company. Example, I bought 3 lights (< 150 SGD) from lighting.com.sg which is one of the 'cheap' light shop in Balestair road. One of the lights turned out to be faulty (transformer problem) - when I called the shop, they arranged to send their men the next day to fix it. So I think it depends more on the company reputation/values rather than other aspects.

Edited September 1, 2009 by new_shopper