Timber Specialist Quality Work

[mackeith 1]

Hi all, would just like to share our experience of timber flooring works done by one of the flooring specialist in Singapore.

at the end of the process, we were unstatisfied with the work and therefore wrote to their management. Though they did came down to rectify but it was very close to our scheduled move in date and therefor cause a lot of inconveniences to us and my contractor. Below are some of the issues we highlight to their management:

1. Lack of taking reference/measurement resulted in misalignment that was very obvious at the end towards the kitchen. No care was taken to saw off excess strips sticking out nor was the uneveness pointed out to us. Initial correction (to level with tile) to rectify the problem resulted in a worse situation.

2. Even though we paid for excess timbers, no proper selection of timber strips was done. Resulting in uneven and unfinished patches in different parts of the floor. To make things worse, putty used to cover them up was not of the correct tone nor color. (see picts)

3. Initial finish of the flooring was patchy, uneven and rough. Even after it was being varnished, there was still the unfinished look and feel to it with many defects and poor workmanship issues.

4. As mentioned before, being first time home owners, we are inexperience. One of the main reason Xxxx Xxxxxx was chosen is because we believe Xxxx Xxxxxx would offer advice and suggestion. However, this was not the case. An example would be the skirting job. Before proceeding on skirting works, we were ask how we want them without offering any suggestions or advise. We later realised that there could be a better way of doing it from our contractor but were told it was too late as the skirting had been temporary fixed and removing it would damage the floor as well as the wall.To put things in perspective, when i work with my contractor, he would always offer advice and suggestions to my decision and how i could make it better. With the premium in price, yet what we get are just workers attitude and doesnt project a professional image.

5. No care was taken to prevent dripping of varnish and spotty drips of varnish could be seen, again in different parts of the floor.

6. We scrutinised the whole flooring done and marked out all the parts that was not to our satisfaction. When Xxxx Xxxxxx came down to inspect the area, the answer we got was as unsatisfactory as the finishing of the floor. One remark was "once you put your furnitures, you won't see these marks anymore". If that was the case, why would we want to do up our entire area, we could have marked out the parts that our furnitures would be placed and have worked around them instead.

7. Also, i feel that in our experience, quality deliverable were pretty much in the worker hand rather than the project handlers. Also, it has come to the point that myself, as the homeowner had to personally pick out every defects (obvious and minute) just show that WD standards of delivery. One thing i yet to see is the project handler telling the worker to change certain part due to poor workmanship. In my opinion, the project handlers should be the one scrutinizing the work rather than leaving to the homeowners, hoping that we, being inexperience, would not noticed the poor quality delivered and get away with it.

8. There are other stuffs we might have highlighted before, such as our purchase products are dumped together with the rubbish and my contractor and myself had to personally look search though to store them. (i know my place is small and space is limited, Xxxx Xxxxxx could at least stack them nicely) lucky nothing broke or lost, else i have to deal with various finger pointing again. Bath but forgot to off toilet lights. We pass by during the night and saw the toilet light on. Also, toilet training of workers might be needed...etc..etc.

It was probably one of my worse decision in my renovation experience to appoint them to do my floor. One of the reason to go to them was due to their brand name but it turns out their sales quality cant be compared to their work quality. i am attaching just a small portion of their 'quality' work to remind everyone that, brand name doesnt equate to quality work. (btw, their prices was also premium as compared to others i approached) It is probably becos they usually deal with commerical projects and private projects that my project, a HDB, is just small fry to them. Once i had more time to sort my pictures, i will post in for all to see. (btw, these pictures of their 'invisible' putty is after complaints to have them rework but it is still very visible.)

http://img186.imageshack.us/img186/3965/patch1.jpg

http://img37.imageshack.us/img37/561/putty1.jpg

http://img37.imageshack.us/img37/2576/putty2.jpg

http://img37.imageshack.us/img37/6955/putty3.jpg

http://img190.imageshack.us/img190/5777/putty4.jpg

[victor 0]

Hi all, would just like to share our experience of timber flooring works done by one of the flooring specialist in Singapore.

at the end of the process, we were unstatisfied with the work and therefore wrote to their management. Though they did came down to rectify but it was very close to our scheduled move in date and therefor cause a lot of inconveniences to us and my contractor. Below are some of the issues we highlight to their management:

1. Lack of taking reference/measurement resulted in misalignment that was very obvious at the end towards the kitchen. No care was taken to saw off excess strips sticking out nor was the uneveness pointed out to us. Initial correction (to level with tile) to rectify the problem resulted in a worse situation.

2. Even though we paid for excess timbers, no proper selection of timber strips was done. Resulting in uneven and unfinished patches in different parts of the floor. To make things worse, putty used to cover them up was not of the correct tone nor color. (see picts)

3. Initial finish of the flooring was patchy, uneven and rough. Even after it was being varnished, there was still the unfinished look and feel to it with many defects and poor workmanship issues.

4. As mentioned before, being first time home owners, we are inexperience. One of the main reason Xxxx Xxxxxx was chosen is because we believe Xxxx Xxxxxx would offer advice and suggestion. However, this was not the case. An example would be the skirting job. Before proceeding on skirting works, we were ask how we want them without offering any suggestions or advise. We later realised that there could be a better way of doing it from our contractor but were told it was too late as the skirting had been temporary fixed and removing it would damage the floor as well as the wall.To put things in perspective, when i work with my contractor, he would always offer advice and suggestions to my decision and how i could make it better. With the premium in price, yet what we get are just workers attitude and doesnt project a professional image.

5. No care was taken to prevent dripping of varnish and spotty drips of varnish could be seen, again in different parts of the floor.

6. We scrutinised the whole flooring done and marked out all the parts that was not to our satisfaction. When Xxxx Xxxxxx came down to inspect the area, the answer we got was as unsatisfactory as the finishing of the floor. One remark was "once you put your furnitures, you won't see these marks anymore". If that was the case, why would we want to do up our entire area, we could have marked out the parts that our furnitures would be placed and have worked around them instead.

7. Also, i feel that in our experience, quality deliverable were pretty much in the worker hand rather than the project handlers. Also, it has come to the point that myself, as the homeowner had to personally pick out every defects (obvious and minute) just show that WD standards of delivery. One thing i yet to see is the project handler telling the worker to change certain part due to poor workmanship. In my opinion, the project handlers should be the one scrutinizing the work rather than leaving to the homeowners, hoping that we, being inexperience, would not noticed the poor quality delivered and get away with it.

8. There are other stuffs we might have highlighted before, such as our purchase products are dumped together with the rubbish and my contractor and myself had to personally look search though to store them. (i know my place is small and space is limited, Xxxx Xxxxxx could at least stack them nicely) lucky nothing broke or lost, else i have to deal with various finger pointing again. Bath but forgot to off toilet lights. We pass by during the night and saw the toilet light on. Also, toilet training of workers might be needed...etc..etc.

It was probably one of my worse decision in my renovation experience to appoint them to do my floor. One of the reason to go to them was due to their brand name but it turns out their sales quality cant be compared to their work quality. i am attaching just a small portion of their 'quality' work to remind everyone that, brand name doesnt equate to quality work. (btw, their prices was also premium as compared to others i approached) It is probably becos they usually deal with commerical projects and private projects that my project, a HDB, is just small fry to them. Once i had more time to sort my pictures, i will post in for all to see. (btw, these pictures of their 'invisible' putty is after complaints to have them rework but it is still very visible.)

http://img186.imageshack.us/img186/3965/patch1.jpg

http://img37.imageshack.us/img37/561/putty1.jpg

http://img37.imageshack.us/img37/2576/putty2.jpg

http://img37.imageshack.us/img37/6955/putty3.jpg

http://img190.imageshack.us/img190/5777/putty4.jpg

Hi,can share the name of your contractor? thanks

[sohck 0]

Really quite badly done. Why don't you share the name of the company so the fellow forumers here can be careful in their selection?

[mackeith 1]

i dont think it be good to publish the company name. might be in violation of forum rules.