stormchris 0 Report post Posted July 1, 2009 1st screw up: Recently, we bought a L-shaped sofa from V.Hive Jurong mega store. We ordered a mocca colour sofa. My instruction to them is to deliver the sofa after 1st July as my flat is not ready to have the sofa yet. This special request is even printed by the sales person on the receipt. Guess what!?! They deliver the sofa on the 26th June. Fine! I thought it is just a small neglect on their part hence i let them bring the sofa in. 2nd screw up: They deliver at 1pm. After they remove the packaging from the sofa, i notice another issue. As my L-shaped sofa is consist of a 2 seater sofa join with a long 1 seater sofa, i notice that the colour of the sofa they deliver looks wierd! On a closer look, i find that the 2 seater sofa is the correct mocca colour i have ordered. BUT the 1 seater sofa is of another model and black in colour and smaller in size!!! I ask the delivery man and he say he finds that it looks wierd too! Then he ask" so which one you want ?" Pls loh! Of cos i want the mocca colour i order mah! Then he say ok he will come back and take back only later cos he is rushing to other places. Guess what he returned only at 7PM! He said he will go back and inform the store about this mistake. Although i am not very happy but i still think that i can still accept such kind of mistake. 3rd screw up: Yesterday on the 30th June, i decided to call up the Jurong Mega store where i bought the furniture from. It has been 5 days but i have not hear anything from them yet. When i call them up, they say i have to call their customer service during office hours at the main office. They will not be able to do anything unless office give them a report on the incident. OK! I still buy that excuse as this sales person has been very polite when answering my concerns. 4th screw up: Today on the 1st July, i call up the main office customer service (CS). Me: Hello. CS: Hello. Me: Is this the v.hive customer service? CS: Yes. Me: I will like to make an enquiry on the items i bought recently. CS: Wait, give me your number i will get sherlyn to call you back. Me: Sure, my number is XXXXXXXXX. AFTER ONE HOUR, STILL NO CALL FROM THEM YET, SO I CALL AGAIN AND I AM FURIOUS ALREADY! Me: Hello, can i speak to sherlyn pls. CS: Wait ( and my call was transferred). Sherlyn: Hello. Me: Hi i called up earlier and they say you will call me back? Sherlyn: What is it? Me: I will like to check about my transaction number XXXX. The wrong sofa was sent. Sherlyn: Hold on. Give me your transaction number again. Me: My transaction number is XXXX. Sherlyn: Your sofa is still under shipment. Me: But they already sent the sofa on 26th June but half of it is in the wrong model! Sherlyn: I think you are looking for serene. She is in charge of shipment. She is on MC and has gone home. I am just taking over her. You have to call back tommorrow. Me: I have call up just trying to find out what has happen to my sofa. Why is my enquiry transferred from one person to another?!? Sherlyn: In that case i will transferred your case to my supervisor and my supervisor will contact you. Me: Ok thks! Note: I am just trying to find out what is going on with my sofa.. If they are not delivering then i am going to buy from another furniture mall. This is a mistake on their part but they put us in torture by transferring you from one person to another. Nobody wants to take resposibility at all. Most importantly their customer service is very very rude! Their tone is like none of my business! This is call customer service department service ah? Pls loh!I have contact and coordinate with many contractors and companies for my flat renovation but this is the worst service of all! Pls Pls next time you have the urge to buy furniture from V.Hive PLS PLS THINK TWICE. THE SAME THING MAY HAPPEN TO YOU! Share this post Link to post Share on other sites
Marcussy 0 Report post Posted July 1, 2009 Wah sounds really horrible... i was still thinking about buying some chairs & shelves from them, now really have to think twice. Does anyone else have any bad experience with v-hive before? Share this post Link to post Share on other sites
leechaorui 2 Report post Posted July 1, 2009 Wah sounds really horrible... i was still thinking about buying some chairs & shelves from them, now really have to think twice. Does anyone else have any bad experience with v-hive before? So far, my experience is positive with vhive. However, I feel that the quality of their furniture is not very good. Again, I think the new furniture don't last unlike the yester-years furniture. Share this post Link to post Share on other sites
Pinklady 0 Report post Posted July 3, 2009 i have bought some smaller items from them too. still quite all right. i bought at AMK Vhive last time. Share this post Link to post Share on other sites
skyblue 0 Report post Posted July 3, 2009 I've bought quite a number of items from them over the years, but mainly involved study table, office chair, cabinets/drawers and there was one bed frame. So far, those thing I bought were still going "strong" until I decided to change. Haha... Even my recent purchase of glass study table & glass TV console was alright, no problem. The only thing is my office chair have not arrived - this I know, as I was told there was no stock, and stock will come late June/early July. I suppose it was more of each and everyone's personal experience with V.hive. For me personally, I would prefer V.hive, as the things there are relatively affordable, and the service was great - at least for me. Share this post Link to post Share on other sites
ncy 0 Report post Posted July 3, 2009 I bought some stuffs from VHive like in Apr such shoe cabinet, tv console...etc.Thankfully didnt encounter any probe.I would say my experience with them is ok Share this post Link to post Share on other sites
Marcussy 0 Report post Posted July 3, 2009 So I guess its still generally ok, at least for those who responded. Well, it depends on ur luck sometimes. Just hope mine is good cos will probably purchase office chairs from there. Share this post Link to post Share on other sites
stormchris 0 Report post Posted July 4, 2009 Well, they did deliver the other part of the sofa yesterday. The service of the salesperson in the showroom and delivery man is overall good. Like i say earlier i do not mind such minor screw up as i understand it happens all the while. What i am disgusted is the attitude and rude service from their so called customer service. I checked with the delivery man yesterday about the girl i spoke to. They said that that girl is always rude in the office too. Everyone in the office do not like her. Well, i guess its just my bad luck to be serve by her bah! Hahaha! I also like the design of their furniture but after this incident i am a little afraid to buy from them again bah... I guess it still depends on luck bah.... Share this post Link to post Share on other sites
eiffel76 1 Report post Posted July 5, 2009 hv bought some items fr them for my new home...all ok except this new range shoe cabinet (glossy white/black finish)...the finish was not good at all and aft rectifying for 3 times, my wife finally accepted even tho i was not completely satisfied still..my main grouse is the alignment of the drawers are out..well for $318... anyw jus for info, other than wardrobes, alot of their items are from asia...like i was told my shoe cabinet is fr taiwan/china.. Share this post Link to post Share on other sites
born_again 0 Report post Posted July 5, 2009 (edited) bought a 3-door promo wardrobe from their Thomson Pz branch. The staff who attended to us was very friendly and was more knowlegable compared to the China staff over at AMK. We were not in when the staff delivered the wardrobe but mum said they were very friendly and even helped to throw a bag of trash when my mum requested them to do it. overall, we're very satisifed with them as the staff doesnt pressurised us to buy their stuff. Cost of our wardrobe was around $250. Quality is much better than Ikea's and of the right size. We had searched high n low for that measurement. Edited July 5, 2009 by born_again Share this post Link to post Share on other sites
BunBun 5 Report post Posted July 5, 2009 I never had a problem with their service, quite prompt with their delivery for the study table we bought from them. No glitch as well. I think your case is a one off thing that happens to the occasional individual. It is ok to make mistakes as long as they're rectifying it & service is acceptable. Share this post Link to post Share on other sites
born_again 0 Report post Posted July 5, 2009 I never had a problem with their service, quite prompt with their delivery for the study table we bought from them. No glitch as well. I think your case is a one off thing that happens to the occasional individual. It is ok to make mistakes as long as they're rectifying it & service is acceptable. ya, i do agree with this one off thing. Many a times, it really depends on our luck. Share this post Link to post Share on other sites
timtim 0 Report post Posted July 6, 2009 ya, i do agree with this one off thing. Many a times, it really depends on our luck. well hv bought a ming cabinet and writing desk from them , delivery is good on both occasion right on time and delivery guy is friendly so the problem with you is mainly customer service issue Share this post Link to post Share on other sites
born_again 0 Report post Posted July 6, 2009 well hv bought a ming cabinet and writing desk from them , delivery is good on both occasion right on time and delivery guy is friendly so the problem with you is mainly customer service issue problem with me? Share this post Link to post Share on other sites
Supersimon27 2 Report post Posted July 6, 2009 problem with me? No lah ... think what he mean is , the problem u have with V.hive should be the customer service . Can under yr feeling of receiving poor after after sale service. I experience the same thing jus last week Share this post Link to post Share on other sites
