DLIM 0 Report post Posted June 15, 2009 Disappointed with the shoe rack that is being send to my house . This will be first and my last purchase with this company . Why i was disappointed . 1) the color differ from the display set i see . ( Reason give : wood grain is different ) 2) Got a crack in the door ( Reason given : the wood itself is like that ) 3) One partition is different from the others 4 ( Reason given : different wood used ) 4) Many scratches on the rack ( Reason given : it is like that , this is a new one . So even resend also might be like that ) They can go and fly kite . My first and last purchase with them . Share this post Link to post Share on other sites
zerochristy 0 Report post Posted June 23, 2009 Charles & RoboTech> Thanks for reassuring. We went to Unikhome and buy the bedframe, TV console & magazine side coffee table. At the mean time the bedframe is avail only mid-June but we are ok cause just started reno yesterday. I will post again after I got the furniture. But I also do hope others will keep on post more comment on Unikhome so the others reader would know how good or bad is this shop At the moment I am happy with the service and price they offer. Oh not to mention Unikhome have started they GSS sale price Okie... we recieived the Unikhome delivery 1 day early. So we accept it since we are in the house. The bedframe ok. As the the TV console drawer seen some mold on the surface of the drawer as its not treated. Same goes to the bottom part of the magazine rack.. also moldy. So we decided to treat the wood. Other than that all still okie. Share this post Link to post Share on other sites
beany0811 1 Report post Posted June 29, 2009 ordered a large wall mirror fm them last weekend - custom-made to 2m; the price for customizing wasn't too high, which we were quite happy; but they were a little sticky on the installation and delivery charges. The mirror on display had a distorted image; the lady assured us she would get the mirror fm singapore, and image would be fine. my mirror will only be delivered 2 months later as the frame has to be imported fm indonesia....hope it will come nice and perfect Share this post Link to post Share on other sites
a_star 0 Report post Posted July 7, 2009 ordered a large wall mirror fm them last weekend - custom-made to 2m; the price for customizing wasn't too high, which we were quite happy; but they were a little sticky on the installation and delivery charges. The mirror on display had a distorted image; the lady assured us she would get the mirror fm singapore, and image would be fine. my mirror will only be delivered 2 months later as the frame has to be imported fm indonesia....hope it will come nice and perfect We bought our 1.5m mirror from the same shop. Picked it up 1 month later as we had transport during that period. Lady boss was quite sincere, not pushy at all, but quite firm on the pricing. We ended up buying our chairs there as well. So far quite happy with the service and quality. Share this post Link to post Share on other sites
zerochristy 0 Report post Posted July 21, 2009 Went to Unikhome last weekend to purchase 1 display set coffee table, 2 new sidetable & 2 new book case. After purchasing from Unikhome we decided to buy again from them. Service still good... finger cross for the delivery part. I will update again Share this post Link to post Share on other sites
DKCH 0 Report post Posted August 9, 2009 Bought dining table (1.5m) and 4 chairs from UNIKHOME. Got a 15% off because of National Day sales. Wondering whether to get my bedframe from them... Share this post Link to post Share on other sites
zerochristy 0 Report post Posted August 14, 2009 Bought dining table (1.5m) and 4 chairs from UNIKHOME. Got a 15% off because of National Day sales. Wondering whether to get my bedframe from them... I got my bedframe from them. Ok and have used for a mth plus... not spoli yet Share this post Link to post Share on other sites
zerochristy 0 Report post Posted August 14, 2009 Went to Unikhome last weekend to purchase 1 display set coffee table, 2 new sidetable & 2 new book case. After purchasing from Unikhome we decided to buy again from them. Service still good... finger cross for the delivery part. I will update again Initial delivery date is end Aug. Got a call from their boss and stock just came in yesterday. So Unikhome will arrange delivery tomorrow YEAH and finger cross on goods in good condition Will update Share this post Link to post Share on other sites
zerochristy 0 Report post Posted August 15, 2009 Initial delivery date is end Aug. Got a call from their boss and stock just came in yesterday. So Unikhome will arrange delivery tomorrow YEAH and finger cross on goods in good condition Will update Ok update time. Got the delivery this morning. As we got the coffeetable as a display sent of coz there are come scratches.. so the delivery man help us to tuch up on the spot If change I will not be getting a display unit but got to top up for a new pic. Anyway next time sure will have kids damage the furniture one Bedside table no complaint The bookshelves we have one of the drawer is w/o handle and the internal of the drawer is peeling so I get them to change and hold back S$100 so they will come back with the drawer and not to mention for the balance money Share this post Link to post Share on other sites
zerochristy 0 Report post Posted August 25, 2009 The bookshelves we have one of the drawer is w/o handle and the internal of the drawer is peeling so I get them to change and hold back S$100 so they will come back with the drawer and not to mention for the balance money Time for update Ok got my bookshelves drawer back on last sat and all in order (with handles and no internal peeling) and paid the balance S$100 Share this post Link to post Share on other sites
DKCH 0 Report post Posted August 25, 2009 Hehe, I bought a king size bedframe with 2 side tables from them too. Plus a piece of plywood 9mm thick to put my mattress on. Total damage 1100. Waiting for delivery... Share this post Link to post Share on other sites
beany0811 1 Report post Posted September 4, 2009 (edited) ordered a large wall mirror fm them last weekend - custom-made to 2m; the price for customizing wasn't too high, which we were quite happy; but they were a little sticky on the installation and delivery charges. The mirror on display had a distorted image; the lady assured us she would get the mirror fm singapore, and image would be fine. my mirror will only be delivered 2 months later as the frame has to be imported fm indonesia....hope it will come nice and perfect our mirror fm unikhome was delivered today, after about 2 months; was looking forward to having the full length mirror, but was sorely disappointed. # sales lady promised us there would be no distortion in the images on the mirror, as it would be fabricated in singapore - quality guaranteed. it was written in black n white on our invoice tt mirror image would not be distorted BUT the actual product which was delivered was sub-standard. the reflection of images in background were not straight - they were slanting to one side - even the delivery guys could see that the images presented on the mirror were distorted. the width of the frame at the top of the mirror n bottom of the mirror was also different - but we could have let that go if the mirror image was fine. the delivery guys took the mirror back; called unikhome up, and the people kept insisting that was natural image presented by any large piece of mirror; but we told them, we have bigger pcs of mirrors in the house installed by ID, and they are perfectly fine - sales girl had nothing to day. asked them why they didn't check on the mirror image before delivery, sales girl had nothing to say. then they offered us full refund for the mirror BUT their guys had already drilled two gaping holes in our wall for the mirror, the paint around that spot was already peeling, and wall dirtied in many spots. asked what they would do about the spoilt wall in the end, they said they would check with their carpenter n get back to us by mid next week to let us check on the image. they better do. it would have been fair and good if they had graciously agreed to do a round of check on the mirror, and have it replaced. but all the sales reps whom we spoke to kept insisting that all large mirrors were such, and that there was nothing wrong with it. that part was really the replacement mirror had better be of good quality! just to add: hubby was fuming mad with how the people from the company handled the matter - first, the company didn't even call within an hr after the delivery guy reported to them about the problem. No assurance given to customer for the defective goods (chinese saying: no sound, no music) - when hubby decided to call the company to check what the company would do and the status, the guy who answered phone gave lame excuse that the distortion is natural for huge pieces of mirror. hubby immediately shot him back that our display cabinet's mirror was bigger and longer than theirs. The guy changed his statement and asked what's the distance he was standing from when he saw the distorted image in the background. hubby told him that he could see the distortion very clearly even at a distance of less than 1 metre! only then did the guy said he would go check it out. - probably an hr later, the lady who attended to us when we placed our order called. she said that the mounting of the mirror could have been one of the reasons for distortion, citing the angle of mounting could cause distortion. hubby asked her if she had looked herself into a round mirror. she replied no. hubby 'educated' her that no matter how a round mirror is rotated or tilted, a mirror should only show reflections, not distortions. - hubby brought up again to her that the display cabinet's mirror backing is better than what unikhome provided. she asked if the mirror was mounted onto the cabinet. hubby replied yes. she explained that the backing of the display cabinet was flatter (in a way better) for mirror mounting. hubby told her off that her reply indicated that unikhome's mirror was not well made. she went 'yah'. - hubby questioned her about her assurance that the mirror delivered would have no distortion. she replied that the mirror was gotten from the usual supplier, so with the confidence that they had with them, she didn't check and that the delivery people should've checked. hubby told her off that it's negligence on her part, not delivery people because the stuff is sold under the company's name and her promise as indicated in the invoice. - the lady told hubby in the worst scenario, they would offer a full refund. hubby was even more upset by that because it sounded like it's too easy to make a refund. hubby asked her to come down to our house and stare at the the ugly holes drilled with him. - so patience ran out. the lady asked hubby whether he would want them to refund or rectify the problem, in a non-remorseful tone. that made hubby fume even more, telling her off that all these could've been avoided if they've done their due diligence in QC-ing the deliverables. only then did she say that she would check with the carpenter and mirror supplier and come back to us. Edited September 4, 2009 by beany0811 Share this post Link to post Share on other sites
beany0811 1 Report post Posted September 12, 2009 our mirror fm unikhome was re-delivered - much better service this time - the guys who delivered it were fm the coy itself, and they took great pains to measure the accuracy of the holes on the wall and on the mirror before mounting. they also looked fm every angle to ensure the mirror showed a nice image, and installed additional brackets @ the bottom. seems like the previous guys did a shoddy job of drilling and measuring the holes. Share this post Link to post Share on other sites
