joecheong 0 Report post Posted April 25, 2009 Hi, Just to warn everyone intending to book a Jetstar flight, I book 6 tickets to Bangkok in Dec 08 for Mar 09 school holiday and received a call in Jan 09 about the cancellation of our flight. We will given a choices for another flight or cancel and be given a full refund which we have to wait for 3 months. I have call Jetstar a few times regarding my refund through their customer service call centre and was told each time it is being process.I'm very worried that we will not be able to get our money back. I was told there is no office or email address in Singapore you can write or complain to.Until now i have not even received any letter regarding my refund which show that the management of Jetstar do not bother about their customer complain. Share this post Link to post Share on other sites
wei_ling999 0 Report post Posted May 8, 2009 Hi Joe, I booked a trip in February with Jetstar but experienced some errors while making my payment. It was during the sales period I guess traffic was heavy. Anyway, I tried several times but still received the same errors so I gave up and booked my itinerary with another budget airline. To my horror, about 30mins later, I received confirmation through email. The payment actually went through and the fare was charged to my credit card! (I wasn't aware we could cancel this with the bank.) I immediately called their hotline to complain and the officer told me to get a refund I would have to write in. Till now, I am still waiting for their reply. Like you, I was told to just wait. I'm worried too. Let me know if you have progress. Sigh. Hi, Just to warn everyone intending to book a Jetstar flight, I book 6 tickets to Bangkok in Dec 08 for Mar 09 school holiday and received a call in Jan 09 about the cancellation of our flight. We will given a choices for another flight or cancel and be given a full refund which we have to wait for 3 months. I have call Jetstar a few times regarding my refund through their customer service call centre and was told each time it is being process.I'm very worried that we will not be able to get our money back. I was told there is no office or email address in Singapore you can write or complain to.Until now i have not even received any letter regarding my refund which show that the management of Jetstar do not bother about their customer complain. Share this post Link to post Share on other sites
joecheong 0 Report post Posted May 9, 2009 Hi Joe, I booked a trip in February with Jetstar but experienced some errors while making my payment. It was during the sales period I guess traffic was heavy. Anyway, I tried several times but still received the same errors so I gave up and booked my itinerary with another budget airline. To my horror, about 30mins later, I received confirmation through email. The payment actually went through and the fare was charged to my credit card! (I wasn't aware we could cancel this with the bank.) I immediately called their hotline to complain and the officer told me to get a refund I would have to write in. Till now, I am still waiting for their reply. Like you, I was told to just wait. I'm worried too. Let me know if you have progress. Sigh. Hi wei_ling999, I'm sorry that u have to face the same problem like me, I'm sure there is a lot more consumer out there with the same problem.I got an email address of another consumer which is now trying to gather all those who have being affected by this refund problem and he will help to claims against jetstar either through CASE or whatever channel possible. This is his email ii_sss@yahoo.com.sg Pls provide him with all your information. Goodluck joecheong cks_joe@yahoo.com Share this post Link to post Share on other sites
anodize 0 Report post Posted July 1, 2009 Hi wei_ling999, I'm sorry that u have to face the same problem like me, I'm sure there is a lot more consumer out there with the same problem.I got an email address of another consumer which is now trying to gather all those who have being affected by this refund problem and he will help to claims against jetstar either through CASE or whatever channel possible. This is his email ii_sss@yahoo.com.sg Pls provide him with all your information. Goodluck joecheong cks_joe@yahoo.com Jetstar promised me a full refund after rescheduling their flights to Bangkok in January 2009. I've waited from January till now. I've called up their call centre many times. I don't see my refund for 2 round trip tics, total of $367.76 till today. They keep telling me lies & stories each time. I am sick of this. Can Share this post Link to post Share on other sites
joecheong 0 Report post Posted July 3, 2009 Jetstar promised me a full refund after rescheduling their flights to Bangkok in January 2009. I've waited from January till now. I've called up their call centre many times. I don't see my refund for 2 round trip tics, total of $367.76 till today. They keep telling me lies & stories each time. I am sick of this. Can Hi wei ling, Pls try this number 63180941,I received this call from Jetstar and got help in getting back my refund. Goodluck Joe Share this post Link to post Share on other sites
