Lush @ Upper Paya Lebar Road

[haha86 0]

I have purchase a sofa from them in March 2016. the sales person told me i need to wait for ard 8 to 10 wks for the sofa to arrive. On the 10th wk, i received a call from them saying shipment delay due to shipping container got delayed, so I said okay fine and was told to wait for another 4 wks. After 4 wks they postponed the delivery date again for another 4 wks, this time they said the container haven't arrive so we have no choice but to wait. On the day of delivery, i have arranged the deliver to be between 2pm to 4pm and they said okay, however ard 4pm i haven't reced any call from them regardin the delivery so i called to their customer svc hotline. This lady who picked up my call told me the goods is OTW and reachin soon. So i waited for another 45mins for the goods to arrive but no one show up and i call back again, this time i was told the deliver man got some held up and will deliver after 6pm onward.
This is what i have encountered with them. Maybe you all can use my experience with them as reference

[ZKTan 0]

This company is extremely unreliable and dishonest, I would suggest against buying from them.

We bought a $3000 mattress from the showroom and paid in full. However, they failed to deliver on the promised date, and failed to even inform us that the item was not coming. When we called to check, they claimed that they had some problem with the mattress and tried to persuade us to change our mattress to another brand. We rejected the change and asked for a refund.

They agreed to provide a refund within 4 weeks, but no refund was received even after 6 weeks. Upon multiple calls and emails, the customer service person said that the refund has not yet been signed off, and we'd have to continue waiting.

We are planning to proceed to file a complaint with CASE and possibly with the small claims court. Upon a quick search, we noticed that there are many such complaints against LUSH at renotalk forum.

We urge other customers who have received unfair treatment from this company to file claims with the authorities (CASE, police) so that they can be properly investigated for poor business practices.