Cr Eation Air Conditioning

[purpledino 1]

dear all,

i would like to share with my experience with this air con installation company, creation air conditioning, so that you will not end up in the same fate as me.

to summarise, their poor workmanship led to 2(!) leaks in the air con trunking (which goes to show they did not test the air con after intalling it). after 5 visits, they claimed they could not find the source of the leak, so they blamed tha unit (toshiba). toshiba came one day after i called them, and promptly found the leaks in 3 days after doing testing, but because it was a trunking problem, i was asked to call creation.

guess what, even after they were shown the site of the leaks, they were still unable to rectify the problem completely! my air con is still not working properly even though i have moved in for 4 months.

my concerns about this company

- they are affiliated with a large ID company who will 'recommend' them but please, while the ID company is reliable, don't choose creation air!

- they are a small outfit - only 1 person is in charge of servicing appointments, and he appears to be out of office all the time, as such they take up to a week every time to call to process my complaint. other staff are apathetic as well.

- their after sales support is hopeless - their service team comprises only of a 2 man team and it's the same 2 people who come all the time - sorry to say this but both look like construction workers and i am not sure they are even trained in air con repair. if toshiba can take only 3 days to find the source of the leak, and creation can't after 2 months, and even after showing them where the leak is, they are still unable to repair it, it really reflects pathetic standards.

i gave up calling them already and am hiring toshiba to repair the leak at my own expense.

i will probably throw away my '5 year workmanship warranty certificate' from creation - what's the point of keeping it?

i just felt i had to share my experience so that you guys can make an informed decision.

anyone knows if i have a case with the small claims tribunal?

[summerholiday 2]

mine by them too... x my fingers better no prob....... 1 yr already.. "_"

[SmartFool 0]

thanks for the info purpledino

are they located at balestier?

i just visited them today

the guy who is doing the aircon installation etc is called desmond>?

thanks

[Choco 0]

purpledino, no offence but have you exaggerated?

Mine installed by creation air too and I found their services and workmanship are not as bad as u mentioned.

My frds engaged them as well and so far no negative comments on it too.

Should not concluded their svcs and workmanship based on your case.

So far, my frds and I felt comfortable using them.

[summerholiday 2]

i also haven try their servicing till now.. budget tight.. try to save money.. alrady 1 yr, i do my own cleaning.. jus like jack neo 擦擦这里 刷刷那里。。

praying hard not to hav any condensation or leakage.. still praying.. no money if anything happen..