delirious_jeff 0 Report post Posted June 5, 2008 We purchased some electronics including a Sharp LCD TV. Problem 1 ======= 2 weeks later, on the day that the LCD TV was to be delivered and wall-mounted, Sharp called to ask me to call them when I receive LCD TV. (I wonder why cant Best Denki and Sharp coordinate this effort) Best Denki delivered all the electronics we purchased but DID NOT deliver the wall mounting fixtures for the LCD TV. And I was under the impression that the wall mounting fixture was to be delivered and installed by the people from Sharp. The people from Sharp came 1 hour later and found that the wall mounting fixture was not delivered. Problem 2 ======= On the day that we purchased the TV, we were told that we are to collect vouchers from Sharp-Roxy. We were advised we needed to bring along the sale invoice. We were not advised on what to bring. There were no instructions in any of the documents received. We do not even know where to collect the vouchers from. Sharp-Roxy have any offices here. When I reached the Sharp-Roxy office, I then learn that we needed to bring some many documents for verification purposes. Whose fault is it? Was the error due to Sharp-Roxy for not training the Best Denki promoter right? Was Best Denki for not doing enough to provide a hassle-free retail experience? Share this post Link to post Share on other sites
TYM 0 Report post Posted June 6, 2008 We purchased some electronics including a Sharp LCD TV. Problem 1 ======= 2 weeks later, on the day that the LCD TV was to be delivered and wall-mounted, Sharp called to ask me to call them when I receive LCD TV. (I wonder why cant Best Denki and Sharp coordinate this effort) Best Denki delivered all the electronics we purchased but DID NOT deliver the wall mounting fixtures for the LCD TV. And I was under the impression that the wall mounting fixture was to be delivered and installed by the people from Sharp. The people from Sharp came 1 hour later and found that the wall mounting fixture was not delivered. We bought 2 TVs from BEST at different time. Both time BEST arranged with the agent for my wall mount installation. BEST delivered the TV to my place, ask me not to touch/open, wait for the agent to bring the wall mount rack a few days later to install. No problem both times. Problem 2 ======= On the day that we purchased the TV, we were told that we are to collect vouchers from Sharp-Roxy. We were advised we needed to bring along the sale invoice. We were not advised on what to bring. There were no instructions in any of the documents received. We do not even know where to collect the vouchers from. Sharp-Roxy have any offices here. When I reached the Sharp-Roxy office, I then learn that we needed to bring some many documents for verification purposes. Whose fault is it? Was the error due to Sharp-Roxy for not training the Best Denki promoter right? Was Best Denki for not doing enough to provide a hassle-free retail experience? For our sony TV bought from BEST, we were told to register online for our warranty, and sony will mail us the letter to collect the voucher. We then brought the letter down to redeem the voucher, no problem. Share this post Link to post Share on other sites
Starscream 0 Report post Posted June 6, 2008 (edited) Reminds me of one group doing the delivery of new Office PCs and another group to do the installation / setup but at a later date. I suppose outsourcing and minimising paperwork for companies has long overridden the need for one-stop customer service in most of my encounters. Edited June 6, 2008 by Starscream Share this post Link to post Share on other sites
delirious_jeff 0 Report post Posted June 6, 2008 We bought 2 TVs from BEST at different time. Both time BEST arranged with the agent for my wall mount installation. BEST delivered the TV to my place, ask me not to touch/open, wait for the agent to bring the wall mount rack a few days later to install. No problem both times. For our sony TV bought from BEST, we were told to register online for our warranty, and sony will mail us the letter to collect the voucher. We then brought the letter down to redeem the voucher, no problem. The agent was not the one providing the wall mount rack. BEST Denki did not inform us before hand. Sharp and Best Denki gave nothing was in black and white with regard to where to collect, when to collect and what documents to bring. Everything was verbal. I guess this makes it convenient for them to make changes. By the way, both Sharp and Best Denki provide no email address to send customer feedbacks. One can only speculate why... Share this post Link to post Share on other sites
TYM 0 Report post Posted June 6, 2008 Sometime the onus is on the consumer to check and clarify at the point of buying. If u think that it should be in black and white, demand it to be in black and white. Share this post Link to post Share on other sites
delirious_jeff 0 Report post Posted June 6, 2008 I believe that behind every lousy retailer is their lousy supplier who is also giving the retailer problems. I lodge complaints to Sharp's Japan and HK offices. I do not expect any replies from them but I email them anyway. Share this post Link to post Share on other sites
