How Much Discount To Expect?

[latitude 0]

Hi all,

Need everyone's expertise here.

The granite top which was installed had a glaring mistake which cannot be rectified. The adjoining granite top had profiles of 40mm and 38mm. The 2 pieces has been permanently fixed so the supplier can't do anything and the person in charge says he will give me a discount.

I will accept a discount since nothing can be done already. How much discount should I ask for/expect?

Regards

[Devilaz 0]

lets take an example: you can ask for 60% first. Then tell them that i need to see this for life.

you dont need. it would cause me depression upon seeing this in mine everyday life. they sure bo bianz... but surely they will ask for lower a bit...

[applefreak 1]

yup i agree that 60% is a good starting point

in fact, 50% is consider reasonable base as you could have asked them to remove the whole thing and redo it.

since you are willing to accept it, they should give you a very big discount - at least 50%

if not, might as well get them to redo, no need to talk about discount

[latitude 0]

actually i was really tempted to get them to remove and redo, since its their fault. when the installer came to do damage control, i question them "why didnt u notice it when u install"? he have nothing to say! feel like releasing my dog to bite all three of them!

to remove the granite, will have to remove the glass back-splash, gas cooker and in the process may also affect (they sure scratch) the cabinet laminates. in the end may not be a win-win situation.

I will try 70% as its is quite upsetting. I paid higher than market price for the granite and end up getting less than satisfactory work.

[MaCe 3]

actually i was really tempted to get them to remove and redo, since its their fault. when the installer came to do damage control, i question them "why didnt u notice it when u install"? he have nothing to say! feel like releasing my dog to bite all three of them!

to remove the granite, will have to remove the glass back-splash, gas cooker and in the process may also affect (they sure scratch) the cabinet laminates. in the end may not be a win-win situation.

I will try 70% as its is quite upsetting. I paid higher than market price for the granite and end up getting less than satisfactory work.

either redo or pay 30%。。。。it's your hard earn money(unless you just kena 1.5million toto)

[xiao_xiin 0]

actually i was really tempted to get them to remove and redo, since its their fault. when the installer came to do damage control, i question them "why didnt u notice it when u install"? he have nothing to say! feel like releasing my dog to bite all three of them!

to remove the granite, will have to remove the glass back-splash, gas cooker and in the process may also affect (they sure scratch) the cabinet laminates. in the end may not be a win-win situation.

I will try 70% as its is quite upsetting. I paid higher than market price for the granite and end up getting less than satisfactory work.

is it possible to protect the laminates first before removal? like how we protect our flooring....

[latitude 0]

is it possible to protect the laminates first before removal? like how we protect our flooring....

no matter what precautions we take, there are bound to be "accidents". I protected my parquet flooring but during the delivery of wardrobe, it is still slightly scratched the workers wouldn't take care of the cabinet as though it's theirs

Edited December 5, 2007 by latitude

[phoenix 0]

omg, if its me i think i will get really upset too. moreover u said u paid higher then mkt price.

granite tops not cheap, ya try to get as much discount as possible. i won't take less then 50%.

mind sharing wif me which ID or contractor this is? so scared i pick one lousy one like this.

Edited December 6, 2007 by phoenix