Very Bad Service Attitude From Rhoyxon

[zirhk3355 1]

This is purely our own opinion so how could you simply judge that we have let our emotions get the better of us?? We have formed that opinion about their products BEFORE the boss even open his mouth. You may have bought their products, great for you....but I would ask that you respect our opinions not make such comments that seemingly judge us on a personal front. We are sharing our experience and opinions. I have mentioned countless times, if people like their products, go ahead. But there will be people that will not put up with bad service attitude... and we belong to this catagory. There is no right or wrong here... so please stop trying to prove that your decision is the right one. Thanks!

You dun get it, do you? I hate to be blunt but sometimes life leaves you with no choice.

Everyone pays money to buy good products. You pay money to 'buy' good service attitude. And you tell us you are not emotional?

Read your own words.

[Max383 1]

You seemed way more emotional on the topic than I am.

You are right... I really don't get you. You make it sound like Rhoyxon is the only shop in Singapore that sells "quality" products.... which is laughable, in my view.

I don't believe I am alone in my thinking.... but hey... whatever suits you. The argument is pointless if there is a lack of respect of other people's opinion.

You dun get it, do you? I hate to be blunt but sometimes life leaves you with no choice.

Everyone pays money to buy good products. You pay money to 'buy' good service attitude. And you tell us you are not emotional?

Read your own words.

[Chunky Monkey 2]

Max, in all due respect, your posts do not come across as being balanced. You have every right to be miffed by the lack of service the day you visited the store and I acknowlegded that. NOBODY dismissed you. You have to see that. No one said you were wrong to feel the way you felt. Zirk and I merely wanted to make our stance that their stuff are good, and in hope that you will put aside your emotions, and compare the products for yourself. But clearly, you have written Rhoyxon off. Is it a pity? Clearly, that's not an issue with you either.

Rhoyxon, of course is NOT the only store that sells quality products, and Zirk clearly didn't say that. BUT Rhoyxon does indeed sell high quality stainless steel kitchen accessories (google VIBO) that no one else sells in Singapore. To think that all the other stores that sell stainless steel pull out baskets are just as good or better .... THAT is in fact laughable.

There is no lack of respect for your opinion. It's your myopic interpretation that your opinions are not respected. That is not my case. I was merely hoping you would not cut your nose to spite your face. We are all home owners here, and only want to find the best stuff for our new homes. And that was all I was trying to do.

You come across as a well educated man. But your arguments are weak and when you are upset, you get personal. Please. Grow up.

You seemed way more emotional on the topic than I am.

You are right... I really don't get you. You make it sound like Rhoyxon is the only shop in Singapore that sells "quality" products.... which is laughable, in my view.

I don't believe I am alone in my thinking.... but hey... whatever suits you. The argument is pointless if there is a lack of respect of other people's opinion.

[Max383 1]

What arguments? You guys have turned a simple sharing of opinions and experiences into a full fledge argument on who is right and who is wrong.... quality vs service. Was this page about this?

I didn't want to get technical... but since when did I say I will pay for good service over quality? I simply said that I will not tolerate bad service.... and yes... there is a difference between these two statements. It is ironic that I get accused of putting words into other people's mouth when so many here "helped to translate" my sentences for me... gosh.

And although I kept emphasising that "to each, his own", it is clearly not good enough. It seems that I must agree that I was wrong, cause I kept getting "corrected" and repeated given "life lessons" on quality over service (which I did not ask for, nor imply) and get attacked, on a very personal front, on just a simple sharing of our experience at Rhoyxon.

People who values quality service and choose not to reward bad service is "branded" as getting emotional....hmmm.... that's a new one. Who on earth are you people to judge how or what I should value?

Did I get personal here as well?? Yes.... I am guilty of saying that it is laughable for several lines in this forum page that seemingly imply that Rhoyxon's products are the best... and seemingly imply that one cannot find any products of similar value-vs-quality elsewhere.

Forumers... trust me, do your homework and you will find better quality, better price, and best of all, better service in MANY places.

As for people who need vindication of your purchase decisions with Rhoyxon, you guys win lah.....Rhoyxon has the best products and you guys are MASTERS in dealing with them. And please... do continue to have your last personal shots and say here....

I was never here to argue with anyone, but I was thoroughly entertained reading these treads nonetheless.

Max, in all due respect, your posts do not come across as being balanced. You have every right to be miffed by the lack of service the day you visited the store and I acknowlegded that. NOBODY dismissed you. You have to see that. No one said you were wrong to feel the way you felt. Zirk and I merely wanted to make our stance that their stuff are good, and in hope that you will put aside your emotions, and compare the products for yourself. But clearly, you have written Rhoyxon off. Is it a pity? Clearly, that's not an issue with you either.

Rhoyxon, of course is NOT the only store that sells quality products, and Zirk clearly didn't say that. BUT Rhoyxon does indeed sell high quality stainless steel kitchen accessories (google VIBO) that no one else sells in Singapore. To think that all the other stores that sell stainless steel pull out baskets are just as good or better .... THAT is in fact laughable.

There is no lack of respect for your opinion. It's your myopic interpretation that your opinions are not respected. That is not my case. I was merely hoping you would not cut your nose to spite your face. We are all home owners here, and only want to find the best stuff for our new homes. And that was all I was trying to do.

You come across as a well educated man. But your arguments are weak and when you are upset, you get personal. Please. Grow up.

[Chunky Monkey 2]

It seems that I must agree that I was wrong, cause I kept getting "corrected" and repeated given "life lessons" on quality over service (which I did not ask for, nor imply) and get attacked, on a very personal front, on just a simple sharing of our experience at Rhoyxon.

Forumers... trust me, do your homework and you will find better quality, better price, and best of all, better service in MANY places.

Max, you seriously have an issue. I speak for myself here right now. For the record, I did NOT expect to find you saying that you were wrong. Never in my post did I sugges that. So you might want to re-evaluate your own understanding before you come here and sprout your resentment. And no one is attacking you on a personal front. You didn't exactly show your manners.

And that statement above about better quality, better price yada yada .... please be specific here. I was only talking about their stainless steel pull outs. And for someone who has renovated several kitchens a few times, I know what I am talking about. Better quality VIBO, certainly. But not in Singapore, and certainly not without costing an arm and a leg. All imported stuff by imported kitchen such as Kitchen Culture perhaps. Better service, definitely. That was what I established right from the start. Rhoyxon does not have the service to be proud of. Please don't make sweeping statements and bring things out of context.

Trust you? I for one, don't. Until you have the facts right.

In fact, forummers in need of stainless steel pull outs should make a trip to one of their showrooms and check out their VIBO units, and compare their quality with those sold by competitors such as SSC and Hoe Kee. Feel how smooth the runners are, the thickness of the stainless steel used, and fixtures that are bottom mounted and not side mounted, fixtures that are enameled and hence won't rust .... and then decide for yourselves.

[zirhk3355 1]

What arguments? You guys have turned a simple sharing of opinions and experiences into a full fledge argument on who is right and who is wrong.... quality vs service. Was this page about this?

So what is it supposed to be about, then? You mean you "share" your opinions and experiences, then forummers are supposed to rub your bruised ego and agree with whatever you said? In any discussion surely people argue for what they thought is right; I admit I did, but didn't you too?

Seriously, do you understand the meaning of "sharing", or were you just here to "TELL" us your beliefs? If you just telling us, then say so. Nobody will rebutt you.

I didn't want to get technical... but since when did I say I will pay for good service over quality? I simply said that I will not tolerate bad service.... and yes... there is a difference between these two statements. It is ironic that I get accused of putting words into other people's mouth when so many here "helped to translate" my sentences for me... gosh.

Will you tolerate bad service for good quality? I think that's the crux of the matter here - will you put down your ego (bruised by bad service) to get something that you really like/want/need?

People who values quality service and choose not to reward bad service is "branded" as getting emotional....hmmm.... that's a new one.

Choosing not to reward bad service, well that's ok. But choosing a lower quality product (ie making yourself suffer...?) because you were hurt by bad service, yes that's emotional.

If this is new to you then its time to start learning.

Forumers... trust me, do your homework and you will find better quality, better price, and best of all, better service in MANY places.

Well this is simple then. Just name us a few places of those MANY places that sells better quality steel pull outs than VIBO, at better price with better service, and let discuss on that. Like you said, no point going on and on about who's right or wrong, isn't it?

Surely that is not too much to ask of you...erm, unless you haven't really found any...oops...?

[knitez 0]

what started off as a sharing of experience somehow turned into a heated exchange over how comments should be balanced/politically correct/unbiased etc etc etc.

i think max383 was merely letting off some steam after a horrible experience at Rhoyxon. i wld have been really angry too. nonetheless, correct me if i'm wrong, i dont think he made any statements about asking everyone not to patronise the store.

it is up to the reader's own discretion on whether or not he/she wants to patronise Rhoyxon after reading any posting from anyone or anywhere. afterall we all have our own opinions. we are all adults.

if A think Rhoyxon's products are superb and is willing to put up the horrid service, fine.

if B thinks Rhoyxon's products are nothing to rave about and elsewhere will have better, fine too.

if C thinks Rhoyxon's products are good but service sucks and goes elsewhere, fine also.

there's no right or wrong. its up to each of us to decide what we want. and judging from the posts here, all of us are guilty of being emotional. else we wld not have posted and posted.

Edited December 31, 2007 by knitez

[kingzkong 0]

Hey folks... really dun feel its healthy for all these argument... pardon me for being KP... Lets end it here... we all r here to share n to learn from each other... so...no point...

come on... lets !! n 'F&F'(Forgive & Forget lah hee)

[zirhk3355 1]

nonetheless, correct me if i'm wrong, i dont think he made any statements about asking everyone not to patronise the store.

You mean after all these lambasting of Rhoyson, Max383 is actually encouraging people to go to the shop?? Well in that case I must apologise for my bad English comprehension!

Anyway, I guess you are right, I am also being emotional, but isn't that what humans are like when in any discussion, its natural that one would argue for what one thinks is right?

Max383 felt that its unfair I labelled him as emotional for not wanting to patronise the store based on service, but similiarly he was also unfair in labelling the shop as being poor quality and expensive when he knows close to nothing about it.

Its like if you were pissed off with a Toyota salesman's attitude, you start to say Toyota cars are lousy, expensive and consume too much fuel. People would knows better will definitely laugh at you, right?

There is nothing wrong with being emotional; its just humans. In fact I had even touched on the fact that Singapore has alot of merchants with 'good products, poor service', and I too admitted that sometimes I let my emotions get the better of me. There is really no need to, erm...get emotional about it. Hehe...the sensitivity of humans!! Yet another topic...

[B2B 0]

You mean after all these lambasting of Rhoyson, Max383 is actually encouraging people to go to the shop?? Well in that case I must apologise for my bad English comprehension!

Anyway, I guess you are right, I am also being emotional, but isn't that what humans are like when in any discussion, its natural that one would argue for what one thinks is right?

Max383 felt that its unfair I labelled him as emotional for not wanting to patronise the store based on service, but similiarly he was also unfair in labelling the shop as being poor quality and expensive when he knows close to nothing about it.

Its like if you were pissed off with a Toyota salesman's attitude, you start to say Toyota cars are lousy, expensive and consume too much fuel. People would knows better will definitely laugh at you, right?

There is nothing wrong with being emotional; its just humans. In fact I had even touched on the fact that Singapore has alot of merchants with 'good products, poor service', and I too admitted that sometimes I let my emotions get the better of me. There is really no need to, erm...get emotional about it. Hehe...the sensitivity of humans!! Yet another topic...

I can't agree more... seriously, I think Singaporeans are very emotional and they complaint too much. Maybe its the way we are brought up - little tolerance for mistakes..

Maybe if we ease up a little, be less fussy, life will be more perfect