Change Of Mind After Placing Order

[eng98 0]

Hi,

I recently placed an order for a white F&P fridge with an electrical dealer. The item has not been delivered yet and I had placed a $100 deposit with the shop. My ID told me it does not blend in with the entire color scheme of the kitchen and suggested we change it to an stainless steel finish one.

I know I can go back to the shop and get them to change the fridge since it has not been delivered yet. But I have some concerns here.

I have to top up the difference in price for the 2 models. But question here is how is this difference calculated. You see, these electrical shops usually quote prices which are prices lower than those you get in those big names shops selling at recommended retail price. So now when I want to upgrade, the difference I am wondering the shop will make me need to top up - will it be the discounted price of the Stainless steel model this shop is selling less the price I paid for the white one, or the recommended retail price of the Stainless steel model less the price i paid for the white one?

I know it really depends on how kind this shop owner is to quote the difference.

Anyone has experience in this situation and can advise a strategy to deal with it?

Thanks

[Air 0]

Hi,

I recently placed an order for a white F&P fridge with an electrical dealer. The item has not been delivered yet and I had placed a $100 deposit with the shop. My ID told me it does not blend in with the entire color scheme of the kitchen and suggested we change it to an stainless steel finish one.

I know I can go back to the shop and get them to change the fridge since it has not been delivered yet. But I have some concerns here.

I have to top up the difference in price for the 2 models. But question here is how is this difference calculated. You see, these electrical shops usually quote prices which are prices lower than those you get in those big names shops selling at recommended retail price. So now when I want to upgrade, the difference I am wondering the shop will make me need to top up - will it be the discounted price of the Stainless steel model this shop is selling less the price I paid for the white one, or the recommended retail price of the Stainless steel model less the price i paid for the white one?

I know it really depends on how kind this shop owner is to quote the difference.

Anyone has experience in this situation and can advise a strategy to deal with it?

Thanks

First you go there, then ask the salesman for the best price for the stainless steel model, once you are satisfied with what he has quoted you, mention that you had originally placed an order the white one, now you want to upgrade to this stainless steel one, so difference is the price he quoted you minus the price of the white one...he got no choice but to offer that price...

If he tells you cannot, must charge the retail price for the stainless steel one, ask him why....since you are not exchanging any item here and merely upgrading to a more expensive one, so why shd u be charged the retail price??

Be firm but anyway, I think shouldn't be a problem since u r still considered a new customer and not bringing something to exchange.

Edited October 17, 2007 by Air

[JuzChris 1]

Ask ard diff. shops for the same s/s fridge model pricing to ensure u hv a gd feel of the price. Then negotiate w/ the electrical dealer once again, typically they shld b willing to accomodate. Hope this hope

[eng98 0]

Settled already. Thanks to all who replied.

What I did:

Called up other shop to find out the price to work my sums just in case the shop try to be funny.

Then I called up the shop where I bought the fridge to find out the current price.

So I just went there and told them that I want to upgrade. No problem at all. Asked me what is the price that was quoted to me by the salesperson who served me when I bought the fridge and confirm the price holds and went ahead and change on order. Just need to top up the difference in the final payment when the fridge is delivered. This price is even lower than the one that was quoted to me over the phone.

Good service.