Search the Community

Just wish to share about the bad experience I had with HoHo Engineering and Renovation Works. Everything seemed fine at first...reasonable rates, accommodative with custom grilles, and prompt appointment made in measurement. After receiving first deposit, everything went downhill. Windows installed had scratches and the rubber seals were poor, misaligned and some plain jutting out. Marker ink was left on the glass, and impossible to clean as it was at the rubber sealed sides. Then grilles were installed and it was a nightmare!!! I had to call them to fix the alignment, the scratches, and gaps. The sides were not joined properly, and the sealant/silicon was a mess...rough and easily causes injuries... and I have a kid! The service was worse, kept taking their own sweet time to get back to me, or arrange the worker to go down and fix. Each time they come down, I'd go inspect, and it would be like NOTHING was done! This went on like 3 times...till finally I had one worker who came down and I pointed out all the areas that needed fixing. He did them on the spot and was the most helpful in my entire experience with HoHo. Not to mention, HoHo is fantastic at CHASING FOR PAYMENT. That would be the ONLY time they would get in touch with me and very prompt. Other than that, it was like I didn't exist. Then when the grilles weren't even fixed, they had the audacity to ASK FOR FINAL PAYMENT. I am definitely not that stupid, to pay them and never hear from them again..with my misaligned and scratched up windows and grilles. Then when it came to the final payment, they told me the amount...which was higher than what I had recorded down. When questioned, they actually said, "Oh, the accounts missed out one payment" and thankfully I had my payment proof. One word of 'Sorry' and yet still they again said the wrong amount...sheesh! NEVER EVER going to use their services again. I do NOT recommend HoHo whatsoever. Their workmanship and service sure befits their name: HoHo...a joke.