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Becareful of ID firm that provide cheap packages, they will bait you with: Cheap Package, free gift, free door gift, free 3D, last day sales, and they will promise you with life-time warranty, they are Castrust and nothing else can be trusted with RMCA logo. 1st meeting, you will feel nothing better then just to pay any amount of deposit to get into their Package contracts, follow by a discussion. They will cut and paste free 3D for you to feel during the 2nd meet up, and a new Quotation that "requested by you" the new quotation seems reasonably high, and you may want to reject them and ask for deposit return to you, but sorry they have already done 3D drawings and Package contract has to be continue since you have signed it, you will not be able to take back the deposit in anyway you are just one of the lots, the deposit to them is already enough to cover their "losses" So you will have to just continue with them and your "sincere" sales person will let you feel that they were just doing their job, OK discount have been given and both couple are happy to continue with them. Renovation carried out and everything seems on the track, another tactic is payment after one another, and 95% of everything you have will be collected by them for sure before everything has done. You will then received a shocking "VO" because you "did" asked them to add quite alot of things along the way, example: Drill a pipe hole for $400, and they will really make you and your life partner High-Blood, end up settled with a Good-will discount of $200, not to mention the rest of the items. End up: they will go through defect list one by one, and you're going to sign on it for full payment after they have done everything in the list. Thinking to get your lawyer? They are protected by those association where you thought you should be the one being protected, after negotiation, you will be advised not to write anything about the case on line or even to your family because you have agreed to settle outside court. These ID film are normally had 30-60 salesman and you can see them everywhere in the newspaper or facebook etc, the Boss are laughing behind these 30-60 salesman and hundreds of Home Owner, this is the way to do Renovation business nowaday, Copy this write up and forward to all your friends and family cause this type of scam has to be stopped immediately.