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We had our place renovated for more than four months. Here is a whole list of unsatisfactory items: 1) Rude and defensive project manager Has a whole lot of excuse for everything. Whenever we as homeowner bring up a question or issue, the project manager will come up with reasons to defend himself, everything instead of addressing the issue. 2) Do not adhere to what we agreed on We specifically asked and agreed with the ID to have material A, but upon installation, they change to material B, and did not inform nor check with us if we are okay. 3) Brag that they give us FOC out of goodwill (things we don't agree on) When we realized it is not material A, we questioned the project manager, what we were told was "We think this is better, anyway it is FOC, we never charge you out of goodwill." 4) Create further damage when doing rectification The subcontractor workers are terrible beyond words. 50% of the time damage other parts of the house while rectifying the fault we have. Resulted in even more visits to our place for next rectification work. Caused us to take many days of leave to be at our place so they can rectify. 5) Do not listen and assume they are always right Told the project manager about problem I spotted since very early days of renovation, but it was turned a deaf ear. Turned out to be a major defect which required hacking, resulted in a substandard we had to accommodate. The project manager only told us this was "no choice". So mad at them, because I mentioned numerous times. 6) Chipped my tiles, refuse to change it Instead of offering to change the tiles they chipped, they say they will use silicone to cover. Refuse to change. Even asked me to buy larger accessory to cover the chipped areas. 7) No full rectification, no final payment The project manager refuse to come down to go through the final list of defects we prepared in Excel. We always uphold that we will pay once everything is completed. But the list of rectification is more than 35. They don't want to come see the list, instead threw us a lawyer letter saying we have no grounds to hold final payment. No names will be mentioned here, if you want to know more, please drop me a PM. Disclaimer: This post is to create awareness. No one should ever need to go through what I am going through.