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Dear All, Need some enlightenment for my frustration with appointed ID. After our careful evaluation, we finally make our deposit and appointed our ID from a reputable interior designer. However, things totally reversed upon the engagement. 1. ID never deliver his 3d to us as promised within the two weeks time-frame. Keep chasing after him for a period of 2 months. 2. Finally got the design, however, design seems to be typical with no creativity at all. Seems like he just pluck it off somewhere to tackle our chase. 3. Told him about the unsatisfactory and he says will try to amend and give us within a week. 4. Delay happen again and we keep chasing him for it. His excuse is that his designer is very busy. 5.Got our keys and still waiting for his reply. We have totally lost confident in him and regretted appointing him. All conversation with him has being capture via sms exchanges. We have intended to change to another ID by now but wishes for a refund of our deposit due to the bad services he rendered. a. Any chance for us to get back the deposit though the contract mention deposit is non-refundable b. We have given him a very reasonable period of time to deliver what he promise, but each time he failed. c. We have engage him since Early Sep 2014 and till now, he have yet to produce the 3d to us. Five months to wait for 3 d which he mention 2 weeks can be done already. Strongly feel that 5 months of waiting is reasonable. Do you think that i stand any chance to get back the non-refunded deposit? Will CASE be able to mediate on this? Frustrated Owner.

Good evening all! This is a ranting thread and at the same time, I hope some fellow home renovators can give their 2 cents. Having read about all the contractors from ****, I have never expected myself to meet one (FYI: I have never wrote any bad reviews before, this must really have pushed me to my limit for me to write this). Anyway, we received our keys from HDB last year Jan (to read the incomplete t-blog: http://www.renotalk.com/forum/topic/45921-a-new-beginning-at-treelodgepunggol/) but have not done up the kitchen yet. We've gone through a few contractors but did not commit until we saw this promotion on BLUM's facebook page: Looks like an absolute steal right? $4688 with BLUM system, throw in a 5ft wardrobe (to be fair, they were quite flexible in the sense they allowed us to convert this to a 5ft bar counter with solid top instead) and most of all, there'll be an ID (from a seemingly reputable company with a longish history) to oversee everything for us. Immediately after seeing this on facebook, we make our way down to Blum's showroom, after making a call to confirm the promotion. A guy named W picked up our call and confirmed the promotional details. That was on 21st Apr 2013. **I'm not showing the name of the company, but if you are dying to know, there's no stopping you from going into the Apr archives of Blum's website). So we make our way down. W wasn't free to entertain us. A lady N came to chat with us instead. And after going through the general designs of our kitchen and bar counter, we decided to sign up the promotion with them, pay only $80 deposit on the spot. Shortly after signing up the package, N came to our place to have a look and get a feel of the place plus do some rough estimates of the carpentary work. Not long after, we met up with her at her office after she came up with the 3D drawings. This part of the deal was the smoothest. I was all praises for her (PR skills). I thought I met the dream ID. She was all talks about how her carpenter is ready to measure the coming weekend and we should hurry up and choose the laminate. And gullible me was in awe of how efficient they can be. And I still remember chastising my husband saying he shouldn't take too long to choose the laminate. Also, that was also the day we are supposed to pay up the $2k upon receiving the 3D rendering. And we did, with much ebullience. As the measurements made by N are only rough estimate, the carpenter B has to come to our place to take the actual measurement. Look at the date. 17th May: she said the carpenter is able to come the next day at 2pm. 18th May: As my hubby is supposed to leave for his RT around 3pm, we were abit worried when he didn't appear at 2. So being kiasu, we text N at 2:08 to ask whether the carpenter is coming. She replied at 2:09 saying he can't make it. Within a span of one min?! Are you kidding me? Either she is just beside him (in which she can't be bothered to let us know that he'll be late) or she has forgotten to inform him. We believe it is the latter. Nevermind, we give her the benefit of doubt. So my husband decided that he can forgo his RT and wait, as in his reply. and she said she'll check. So we waited. And waited. And waited. Note the next time they have a conversation is on 13th June. You judge this yourself how would you have react. So we finally managed to meet the elusive carpenter. He was supposed to reach at 7pm. We waited. And waited. And waited. Until the waiting got too much, and my husband had to give N a call. Then he appear. At about 9pm. With no apologies. Face flushed. Breathe smells of alcohol. I decided not be be judgemental because he appeared to be considerably clearheaded and professional. We stayed calm and tried to be professional. We managed to verify some details of the laminate (when we found out that N has provided us some wrong information). He had quite a long discussion with my husband who even gave him another can of bottle before he left. Armed with the actual measurement, we were expecting to receive the 2D rendering (autoCAD) drawings from him to confirm the dimensions before they start work. And the renderings came back..............WRONG. This is the rendering corrected by my husband (highlighted in yellow are the parts that are wrong).