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Despite some posts here mentioned about bad experience from Executive Living (EL), I still decided to buy sofa from them. I bought an 3 seats + L leather sofa from them, sales order no #21450 on 3/3/2014, served by their CEO, Alvin. He told me they can deliver after 3 weeks. Delivery date stated 29/03/2014. I request to add something to the sofa on 13/03/2014, sales order no #21455 (10 days later, sales order no. increase by 5?). I did checked with them whether this addon will delay the delivery. They told me the addon is simple addon, it won't be any delay. -------------------------------------------------------------------------------------------------- Ok, on 26/03/2014 Wednesday, 3 days before delivery, I gave them a call, to double confirm the delivery. They told me delivery definitely has no problem on that day. 28/03/2014 Friday, they called me and said the item was at custom JB, cant deliver to Singapore on Saturday. I asked them to try to arrange and let me know on Saturday, I would wait for them. Saturday afternoon, no call from EL. I called EL, Alvin told me the item was delayed, due to my request of the changes. He told me, they can deliver on Wednesday which is today 02/04/2014. --------------------------------------------------------------------------------- Today (02/04/2014), I came back early, I waited till 7:30pm, no call, no delivery. I called to EL, they told me they will check and get back to me within 15 mins. 20 mins after, no one call me. I called to EL, no body pickup. I tried another 5 times during the next 30mins. No one answering the phone. I took my invoice out, I found Alvin mobile number is written on it. 9783 1###. I called him, he told me he will check and get back to me in 5 mins. After 10 mins, I called back. And....he don't answer. After 2~3 tries, he SMS me, said he will call me back at 9pm. 9:03pm, I called back, no body pickup. I tried another few times in about 30 mins. He just don't answer. This time, no SMS too. I SMS him, no reply. ------------------------------------------------------------------------ 03/04/2014, Thursday Alvin SMSed me in the morning, asked me to come down to his showroom at 3pm. I asked him to tell me through SMS or call. He insisted me to visit his showroom, even after my work 7pm. I asked him a few things through SMS, he never replied. I called Alvinna, his staff. Alvinna told me Alvin will not be in the showroom this evening. ------------------------------------------------------------------------ 04/04/2014, Friday Alvin called me, said he waited me till 8pm yesterday. He asked me to go down to choose another replacement of sofa. I went down in the evening, he told me he found a exactly same model of my sofa, just the leather color slightly different. He showed me the leather sample and confirmed with me the sofa is with 3+L recliner, motorized. He told me Saturday (next day) I will get my sofa. Delivery time around 12pm. ------------------------------------------------------------------------------ 05/04/2014, Saturday. I called him around 12:30pm. He said can't arrange transport for delivery. Said he will call back once he got transport to deliver. 1:30pm, I called him, still cant arrange, said contractors/transporters will come back around 2:30pm. 2:30pm~3:30pm, Called him, still cant arrange. Reason: Raining. He said he will deliver on Monday, and will deliver with free bed frames for me. (He said he have 2 queen size storage bed frames). He said he has asked 7-8 group of peoples, all were not available. He asked me to find lorry myself so I can go to his warehouse @ woodland to take sofa myself. 4:00pm, I managed to rent a lorry with driver. Confirmed with the driver. I SMSed Alvin for address, no reply. Called him, no reply. Around 4:00~4:30pm, Alvinna called me said can't make it today. She said she left woodland warehouse. No one open warehouse for me. Told me to deliver on Monday. And she confirmed the Sofa is still good, she had saw it and all 3 seats with motors, good condition. --------------------------------------------------- 06/04/2014 Monday I whatsapp Alvinna at 10:49am. She replied she will get back to me after lunch. 2:09pm I whatsapp her, she was online but no reply. Called her few times, didnt answer. 5:44pm, she whatsapp me, told me they can deliver tomorrow (Tuesday) between 1-3pm if they manage to find a transporter. I told her I will arrange transport myself. I re-confirmed with her the sofa and the free bed frames. She told me no free frames available but Sofa confirmed. I arranged a lorry with driver to go woodland warehouse at 2pm, I pay the rental. --------------------------------------------------- 07/04/2014 Tuesday I took leave at home to settle all of these. 12pm+, Alvinna called me, said don't have my sofa at warehouse. Asked me to go EL showroom to take other thing. I told her I don't want anything. Refund as much as you can. 3pm, I reached their showroom, waited till about 5pm, Alvinna told me no money to refund to me, totally no money. 5pm+, I called Alvin, he told me he has no money return to me, if I wan go ahead to sue him, but his business is bankrupt, he cannot do anything. ------------------------------------------------------------------------------------------------------ I have paid 100% in full.