The following is my personal experience with Bez Gallery and Pierce. I've ordered my goods from Bez Gallery on the 1st Oct and it was supposed to be delivered on 15 Nov. 15 Nov, 22 Nov and 28 Nov: Unfulfilled promised deliveries. Nothing delivered every time. 29 Nov: Promised delivery of ordered goods but in the end a loan mattress was delivered instead at night around 9pm. 3 Dec: Promised delivery, was told to wait for delivery till 11pm at night by Pierce from Bez Gallery but in the end it was a no show. 4 Dec: Received correct bed frame but mattress delivered has no brand and specs are different from what I've ordered. 26 Dec: Promised delivery of correct mattress and accessories but it was a no show again. Current Update on 27 Dec: Pierce says they will deliver the correct goods by 17 Jan if not he will do a full refund.