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Getting your dream home may be on your bucket list and is one of many life goals in this age. However, your dream house may turn into a nightmare if something drastic happens during your renovation - despite your best efforts, something unpleasant and unexpected may arise even after your renovation ends. Your doors are warped and they are unable to close properly. Your walls are flaking and peeling in various places. Your home’s electrical wiring is either loose or does not have a flow of electrical current running through. Your plumbing is either clogged or leaking. Your floor becomes flooded because the waterproofing and piping works were not done properly. The above scenarios are just a few ways your renovation can go south, even after completion. And unfortunately, such problems are more common than one may want to believe. Case Study - Is Your Renovation Story Like This? Here is an example from real life that details such an experience. Is your renovation horror story similar to that of Mr M’s? Here is what happened to Mr M: He engaged a renovation contractor to renovate his 5-room HDB apartment. The package he agreed on cost approximately $30,000 for works such as laying tiles, carpentry, electrical, plumbing, and door works. He was verbally assured by one of the contractor’s staff that the renovation will be completed in less than two months. They then agreed on a progressive payment structure as follows: 1. 10% upon confirmation of job 2. 50% upon the start of work 3. 30% upon completion of wet works 4. 5% upon arrival of carpentry 5. And the final 5% upon completion However, this structure was not followed; due to constant requests for payment from his contractor’s side, Mr M ended up paying up to 90% of the total cost even though only the demolition works, laying of wall tiles at the kitchen and toilet, and painting were done. Outstanding works included the laying of floor tiles and installation of the toilet doors, toilet bowls, and washbasins. Despite this, Mr M decided to give them the benefit of the doubt in hopes the company will speed up the renovation after receiving payment. However, this was not the case as the renovation works have yet to be completed even after nine months. Sounds familiar? Ever faced a similar situation? The Consumers Association of Singapore (CASE) has some useful tips to help you navigate your renovation smoothly. Check them out here: CASE - What To Do If Your Renovation Goes Wrong?

Getting your dream home may be on your bucket list and is one of many life goals in this age. However, your dream house may turn into a nightmare if something drastic happens during your renovation - despite your best efforts, something unpleasant and unexpected may arise even after your renovation ends. Your doors are warped and they are unable to close properly. Your walls are flaking and peeling in various places. Your home’s electrical wiring is either loose or does not have a flow of electrical current running through. Your plumbing is either clogged or leaking. Your floor becomes flooded because the waterproofing and piping works were not done properly. The above scenarios are just a few ways your renovation can go south, even after completion. And unfortunately, such problems are more common than one may want to believe. Case Study - Is Your Renovation Story Like This? Here is an example from real life that details such an experience. Is your renovation horror story similar to that of Mr M’s? Here is what happened to Mr M: He engaged a renovation contractor to renovate his 5-room HDB apartment. The package he agreed on cost approximately $30,000 for works such as laying tiles, carpentry, electrical, plumbing, and door works. He was verbally assured by one of the contractor’s staff that the renovation will be completed in less than two months. They then agreed on a progressive payment structure as follows: 1. 10% upon confirmation of job 2. 50% upon the start of work 3. 30% upon completion of wet works 4. 5% upon arrival of carpentry 5. And the final 5% upon completion However, this structure was not followed; due to constant requests for payment from his contractor’s side, Mr M ended up paying up to 90% of the total cost even though only the demolition works, laying of wall tiles at the kitchen and toilet, and painting were done. Outstanding works included the laying of floor tiles and installation of the toilet doors, toilet bowls, and washbasins. Despite this, Mr M decided to give them the benefit of the doubt in hopes the company will speed up the renovation after receiving payment. However, this was not the case as the renovation works have yet to be completed even after nine months. Sounds familiar? Ever faced a similar situation? The Consumers Association of Singapore (CASE) has some useful tips to help you navigate your renovation smoothly. Check them out here: CASE - What To Do If Your Renovation Goes Wrong?

After hearing so many horror stories i did some home work. then i realise that there is a case trust accrediation for renovation companies. there are only 21 companies on that list!! anyone tried companies from that list and still have bad exp?

Just as many of you here I too am embarking on my renovation journey. Mine is a 4A room resale HDB flat in Jurong East. I learned that it would be better to engage a Casetrust accredited renovation firm. I would like to know the opinion of the experienced people here. I have a few questions 1) Are Casetrust accredited renovation firms really reliable? 2) Any Casetrust accredited renovation firms with ID (contact person) to recommend? 3) Apart from Casetrust accredited firms, any other renovation IDs to recommend? Appreciate your responses. Cheers

Hi, I was asked to pay a deposit of $200 when Design Tray Interior came to my house to do measurement. I was told that the amount will be offset from the final bill. No receipt was issued to me. Thereafter, Design Tray Interior send me a hand-written quotations, which bear no authorised signature and company logo. Upon my request for a formal quotation, their response became sluggish. Later, they were totally uncontactable. I lost confidence in them and sought help from CASE to ask for refund of my deposit. However, Design Tray Interior insisted that the deposit is non-refundable though there was no document given that says so. I wonder, is it a common practice in the industry to ask customer for deposit before any contract is signed? Is there any law protects consumer against such a practice? May anyone who is versed in this area shed some light for the welfare of all consumers. Thanks.