Company: L & K Aluminium & Glass Works
Company was hired by my ID
When the guy came over to take measurements, we talked about what I wanted for the windows. Our house is a corridor unit with a spectacular view but I also value privacy a lot so I wanted reflective film (the kind on TV, in interrogation room). He told me those were fake & that the most similar he could recommend was a reflective tinted glass. He said that during the day, if the lights in the house are switched off, people wouldn't be able to see whats going on in the house. I made sure to triple confirm (verbal confirmation) that people wouldn't be able to see the inside of the house. He confirmed it and I agreed to go ahead. $3800 for 4rm flat, 137sqf windows.
After the windows were installed, we went down to take a look. WAH MY HOUSE IS LIKE A FREE SHOW FOR ALL MY NEIGHBOURS. People don't even need to try they can see everything that goes on in my house from the outside. (Pic attached) I was livid! My ID got the fella to call me. He started shouting at me saying "How can it be I say got no such thing as reflective film," "How can it be I say cannot see into the house?" even after i said this is a he say she say situation, and asked for a solution. No solution was given BTW. He simply said he'll take a look and hung up my call.
My husband then complained till the boss called us. Explained the whole situation to her. She went down personally to eval our windows. She told us that reflective film wouldn't work for us & ppl would still be able to look into the house - told us to get frosted instead. We agreed with frosted and said she'll settle it on their end. They then proceeded to send an invoice to my ID for $2500 for frosted film! (FILM ONLY, 137SQF)
This company is beyond trash. To new home owners (esp resale) who are looking to change windows, make sure to check with your ID which company they're engaging. If its this company, just find ur own.
