I bought a recliner home theater sofa from Cosimo Gallery. Mr.Man was very helpful and helped us decide the design,. When it was delivered in July 2019 there was a big defect on the side. We immediately wrote to the store and even visited them. We were promised that this will be rectified. Nothing was done and a reminder sent on 29th Sep 2019. No response whatsoever even till today. I do not think this company even knows what customer service is. Cosimo Gallery has terrible after sales and not good quality control. I would rather buy my next sofa from a company that offers better customer service and does not ignore customers after the payment has been received.
